Critical Characteristics of Enterprise Architects Influencing Stakeholder Engagement Effectiveness

Rod Dilnutt, Abm Nayeem, Maryam Alshehri, Sherah Kurnia, William Yeoh

2025

Abstract

Enterprise architecture (EA) aims to enhance business performance through effective IT deployment. Aligning business strategy with IT requires artefacts for business operations and decision-making. Engagement between enterprise architects and stakeholders is crucial for success, yet the characteristics of successful architects have been understudied. This paper explores these characteristics using resource- and capacity-based theories. It seeks to identify traits that influence engagement effectiveness and presents a theoretical model. The study involved two phases: a literature review creating a descriptive model and an in-depth case study with 17 interviews to refine it. The research identifies 11 generic engagement factors and five potentially specific to the studied organization. The resulting model, focusing on the banking industry, is the first to highlight the traits of effective enterprise architects. Further empirical research is needed to validate and calibrate these factors across various contexts, industries, and economic environments.

Paper Citation

in Harvard Style

Dilnutt R., Nayeem A., Alshehri M., Kurnia S. and Yeoh W. (2025). Critical Characteristics of Enterprise Architects Influencing Stakeholder Engagement Effectiveness. In Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-749-8, SciTePress, pages 867-874. DOI: 10.5220/0013351200003929

in Bibtex Style

@conference{iceis25,
author={Rod Dilnutt and Abm Nayeem and Maryam Alshehri and Sherah Kurnia and William Yeoh},
title={Critical Characteristics of Enterprise Architects Influencing Stakeholder Engagement Effectiveness},
booktitle={Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2025},
pages={867-874},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013351200003929},
isbn={978-989-758-749-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Critical Characteristics of Enterprise Architects Influencing Stakeholder Engagement Effectiveness
SN - 978-989-758-749-8
AU - Dilnutt R.
AU - Nayeem A.
AU - Alshehri M.
AU - Kurnia S.
AU - Yeoh W.
PY - 2025
SP - 867
EP - 874
DO - 10.5220/0013351200003929
PB - SciTePress