Metaverse Technology for Public Services in Smart Cities: Opportunities and Challenges

Hajra Rasmita Ngemba, Hajra Rasmita Ngemba, Dian Indrayani Jambari, Kamsuriah Ahmad

2025

Abstract

This study investigates the viability of metaverse technology as a digital public service in smart cities and explores the prospects and challenges of implementing it in developed and developing countries. This study employs a conceptual exploration through a review of the contemporary literature concerning the deployment of metaverse technology, the construction of smart cities, and the revolutionization of public services. The analysis compares readiness factors of technology, infrastructure, and policy between developed and developing countries. Metaverse provides immense value to smart cities, including improved accessibility of public services, real-time interaction, and operational efficiency. However, key challenges in deploying such networks include limited infrastructure in the developing world, issues with data privacy, and high energy consumption in developed countries. Conceptual research needs further empirical studies focusing on implementing metaverse technology in smart cities. This research is beneficial for policymakers when designing smart-metaverse implementations.

Paper Citation

in Harvard Style

Ngemba H., Jambari D. and Ahmad K. (2025). Metaverse Technology for Public Services in Smart Cities: Opportunities and Challenges. In Proceedings of the 14th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS; ISBN 978-989-758-751-1, SciTePress, pages 155-162. DOI: 10.5220/0013432400003953

in Bibtex Style

@conference{smartgreens25,
author={Hajra Ngemba and Dian Jambari and Kamsuriah Ahmad},
title={Metaverse Technology for Public Services in Smart Cities: Opportunities and Challenges},
booktitle={Proceedings of the 14th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS},
year={2025},
pages={155-162},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013432400003953},
isbn={978-989-758-751-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS
TI - Metaverse Technology for Public Services in Smart Cities: Opportunities and Challenges
SN - 978-989-758-751-1
AU - Ngemba H.
AU - Jambari D.
AU - Ahmad K.
PY - 2025
SP - 155
EP - 162
DO - 10.5220/0013432400003953
PB - SciTePress