Stimulating SMEs Performance based on Marketing Mix Approach:
A Study of Featured SMEs in Medan
Arlina Nurbaity Lubis
1
, Prihatin Lumbanraja
1
and Beby Kendida Hasibuan
1
1
Faculty of Economic and Business, Universitas Sumatera Utara, Medan, Indonesia
Keywords: Marketing Approach, Featured SMEs, Performance.
Abstract: Micro, small and medium enterprises not only have an important role in employment and increase economic
growth, but also contributed to the gross domestic product which gave a great contribution to the economy of
Indonesia. It also provide important role to adapt in Industry 4.0 as most of enterprises in Indonesia were
based on SMEs. This study aimed to evaluate the role of marketing mix to stimulate the performance of SMEs
thus promoting growth for the future along the SMEs' readiness toward industry 4.0. A number of 180 owner
of featured SMEs in Medan participated in this study. The data were collected by self-administered
questionnaires and analyzed using multiple regression analysis. The result showed that current SMEs is
moving slowly to adapt in industry 4.0. In addition, marketing mix played important role to stimulate SMEs'
performance. The most important aspect of marketing mix was product development to stimulate SMEs'
performance.
1 INTRODUCTION
1.1 Research Background
Small and Medium Enterprises (SMEs) also called as
Micro, Small, and Medium Enterprises always
become the backbone of economic development in
almost all countries (Anggadwita and Mustafid,
2014). Asian Productivity Organization (APO)
recognize the important role of SMEs to maintain
themselves as main core in economic development
and productivity. They also believed that SMEs have
the most contribution toward Gross Domestic Product
and Employment within the countries (Asian
Productivity Organization, 2015). In Indonesia,
SMEs contributed for almost 60% of GDP and
empoloyed 97% of labour forces (Badan Pusat
Statistik, 2015). These condition kept the SMEs as
important aspect to be monitored and be enhanced.
The fourth indutrial revolution, Industry 4.0,
undergo transformation toward more digitalized and
autonomos industrial process which will bring more
effective and efficient working process. The rise of
industry 4.0 is driven by Smart manufacturing
technologies (autonomous robots, additive
manufacturing, laser cutting), big data and cloud
computing and Internet of Things (Alma-Lobo,
2016). Industry 4.0 provide new opportunities, such
as live updating data not only for production but also
integrated into forward and backward. Cloud
computing also available to support massive yet ease
to use decision making tools. Despite of may new
opportunities come forth the industry 4.0, many of
SMEs have not ready to implement it yet (Schroder,
2017). The main problem was the poorly equipped
and implementation toward the tools for industry 4.0.
Nevertheless, it is still important to enhance SMEs'
performance and keep up their readiness toward
industry 4.0 for an even better growth in near future
(Bettiol, 2017).
World Bank (2018) predicted that the world's
ecomonic growth will remain stable for the next years
as long as we have a strong economic foundation to
support its growth. These foundation is related to
SMEs role, especially in develping countries.
Indonesia and other ASEAN member has agreed
to create a free trade area for ASEAN member since
2016. It creates opportunities and threats at the same
time to enterprises. The free trade area will dismiss
the effect of barrier to entry; the competition become
even tighter and fiercer than before. Even though
SMEs has a particular strength to survive, such as
their product that almost always be preferred by the
locals, many of customers become more digitalized
that prefer the ease to order rather than directly shop
in the market. In order to remain survive in the
competition, SMEs need to improve their marketing
Lubis, A., Lumbanraja, P. and Hasibuan, B.
Stimulating SMEs Performance based on Marketing Mix Approach: A Study of Featured SMEs in Medan.
DOI: 10.5220/0010080714251431
In Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches (ICOSTEERR 2018) - Research in Industry 4.0, pages
1425-1431
ISBN: 978-989-758-449-7
Copyright
c
2020 by SCITEPRESS Science and Technology Publications, Lda. All rights reserved
1425
activities to improve their performance (Wang and
Wong, 2004).
Previous studies provides several aspect that
likely affect a firm's performance (Attaolah, 2011;
Mukhamad and Kiminami, 2011; Rosli, 2014). One
of the factors that have influence toward firm's
performance is their marketing activities. Marketing
activites main objectives is to create demand for the
product, either by push it to the customer or pull the
customer toward it. A succesful marketing activies
will attract customer, building relationship with the
customer, improving sales and reduce obsolete
product (Kotler and Keller, 2012).
In the past years, many new SMEs emerged in the
market yet many of them also disappeared from the
market. They usually operated under a trend in the
society. They emerged as the new trend booming and
disappeared as the trend loosening. There is no actual
marketing activities. They usually ride on the trend to
attract their customer. As the result, they can easily
shutdown their business as the trend loosening.
Muninzu (2010) studied these phenomenon and
found out that they lack of the required skill to operate
the business for the long term. They never adapt and
enhance the product to stimulate demand which lead
to earlier shutdown.
Even though we believed that marketing has one
role to stimulate SMEs’ performance, Lu and
Beamish (2001) reported that there is no effect of
promotion (marketing) to SMEs’ performance. This
study aimed to evaluate the marketing mix influence
to SMEs’ performance while evaluating the SMEs’
readiness to industry 4.0. Thus, our study focussed
on:
a. Evaluating the SMEs’ adaptation toward
industry 4.0 especially in marketing aspect
b. Evaluating the impact of marketing mix
toward SMEs’ performance
1.2 SMEs in Medan
The condition of SMEs in Medan actually hard to
observe as there is no central registry exist for the
SMEs. However, the government stated that there are
six sector that become their focus on developing the
SMEs; namely Rattan, Batik, Leather, Culinary,
Souvenir, and Embroidery. Our study will be
focussed on these sectors in Medan as they were the
featured SMEs in the area.
World Bank since 1984 defined SMEs based on
their number of employee. Firm that has a number of
employees less than 50 workers can be considered as
small enterprises; 50-199 workers can be considered
as medium enterprises; 200 or more workers
considered as large enterprises (Jamil and Muhamed,
2011). SMEs in Medan can be classified under UU
No 8/2008 which regulate the SMEs. The
classification is based on total assets and annual
revenue. Since most of the SMEs acually do not
record their assets, we used annual revenue as the
base of our SMEs’ classification. Firm that generated
less than IDR 300 Million yearly considered as Micro
Enterprises; 300 Million to 2 and half Billion
considered as Small Enterprises; 2 and half Billon to
50 Billion considered as Medium Enterprises.
2 LITERATURE REVIEW
2.1 SMEs Performance Measurement
Performance can be viewed as a legal achievement
toward a certain organizational goals (Sedarmayanti,
2007). Measuring a firm’s perfromance can be based
on Kaplan’s balance scorecard which measured every
aspect of its business activities (Peterson, 2006).
Performance of a firm usually measured by
quantitative apporach using financial outcome such
as ROE, production level, customer level, and
efficiency level (Taticchi, 2008). There is a study for
measurement tools to evaluate SMEs that conclude
that they should be evaluated by using aspect of
quality, timely, financially, customer satisfaction, and
human resoruces (Hudson, 2001). However, the
implementation of pure quantitative approach can
hardly applied to many SMEs as they have significant
problem such as there is no record for their activities
(Manville, 2006). Most of SMEs can only vaguely
explain their condition preluding the semi-
quantitative approach using perspective
measurement.
2.2 Marketing Aspect
We used 4P marketing mix to evaluate the marketing
aspect for SMEs’ as most of SMEs. According to
Marketing Gurus, we may use 7P in service
marketing. However we focused on 4P as we studied
about common SMEs that can be operated in form of
goods and services (Kotler and Keller, 2012).
2.2.1 Product
This aspect refer to product development process that
will be sold in the market. This aspect is the most
important aspect in marketing mix that can affect
most of marketing strategies. Product development
become a necessities to keep the market demand of
firm's product in check. Product innovation played an
important role to affect demand thus improving sales.
ICOSTEERR 2018 - International Conference of Science, Technology, Engineering, Environmental and Ramification Researches
1426
2.2.2 Price
On one side, refer to a sacrifice that must be paid to
gain a benefit of product or services. It can also be
explained as an exchange value. However, price in
marketing concept is not limited to an exchange
value. Price aspect in our study reflect the pricing
strategy under marketing mix. SMEs should be able
to improve their sales value as they apply the effective
pricing strategy that affordable to the market (Peres-
carbanero, 2011).
2.2.3 Promotion
This aspect refer to the activities to affect customer to
participate in transaction. In short, it is to stimulate
demand either by pull the customer or push the
product toward customer. Promotion mainly
communicated the information about the product to
potential buyer.
2.2.4 Place
Also refered to distribution channel or marketing
channel. The purpose of this aspect is to ensure that
product or services delivered to the customer. Place
marketing mix support business transaction between
produser to customer. An effective distribution
channel can help improving customer satisfaction
while ensuring product availability in market.
3 RESEARCH METHOD
3.1 Research Time
The study was conducted in Medan from March
to June 2018.
3.2 Participant
As there is no central registry toward SMEs in
Medan, we employed the random sampling technique
and use the stratified-convenience sample. We collect
30 sample for each featured sector SMEs in Medan.
A total of 180 SMEs participated in this study, thus
the final sample size was 180 SMEs from all around
Medan. As there is no registry, we preeliminated the
participant based on SMEs’ regulation. The annual
revenue of SMEs is under IDR 50 Billon. It is not
based on the number of employees, but the annual
revenue of SMEs. The subject for this study was the
SMEs’ owner as they run the business.
3.3 Data Collection Procedures
We used a self-administered questionnaires to collect
the data. The questionnaires was based on the
literature review related to each variables in this
study. The questionnaires included items that
measured SMEs’ four dimension marketing activites,
such as price, product, promotion and place, along
with their performance. Each items were measured
using five-point Likert scales. The questionnaires
were also collected the SMEs’ readiness to adopt
digitalization and Internet of Things (IoT) aspect of
Industry 4.0. while collecting their characteristics
such as eduational attainment, sex, and opinion
toward industry 4.0. The distrubuted questionnaires
were identical and were merged into a single dataset
for our study purpose.
3.4 Validity and Reliability of
Questionnaire
As we used self-administered questionnaires, we
conducted the validity and reliability test before
collecting the data for our study. We collect 30
random SMEs around Universitas Sumatera Utara to
confirm our questionnaires. The result showed in
Table 1.
Table 1. Cronbach's Alpha Research Questionnaire.
Variables
Number of
Statements
Cronbach's
Alpha
Conclusion
SMEs
Performance
8 0.821 Reliable
Product Mix 6 0.833 Reliable
Price Mix 6 0.914 Reliable
Promotion
Mix
6 0.876 Reliable
Place /
Distribution
Mix
6 0.890 Reliable
The validity was evaluated by using quantitative
method. We employ Pearson's correlation from each
item statement to the total of each variable (item to
total correlation). The critical point (r-table) used for
30 samples was 0.361. All of the statements met the
criteria of the validity of the research questionnaire.
Table 1 showed the result of the reliability test by
evaluating its internal consistency using Cronbach's
alpha. Each variable had been consistently measured
with an alpha value > 0.7. Therefore all the questions
posed on the validity and reliability test were valid
and reliable. Our questionnaires should be fine to be
deployed into data collecting proccess.
Stimulating SMEs Performance based on Marketing Mix Approach: A Study of Featured SMEs in Medan
1427
3.5 Data Processing and Analysis
Method
Data were analyzed using a multiple linear regression
method to predict the SMEs’ performance based on
their marketing apporach as we focused on a simple
model to explain the relationship between marketing
mix and SMEs’ performance. The research model
used in this study follow our Figure 1. Hypothesis
testing was performed using 5% significance level
following the standard practice. The analysis also
included the descriptive statistics. We used SPSS for
the data analysis. F-test was used to evaluate the
simultaneous impact and t-test were used to evaluete
the partialy impact toward SMEs performance.
Figure 1. Research Model.
3.6 Hypothesis
The hypothesis for this research was contructed based
on our research model. The model proposed linear
relationship between marketing mix toward SMEs’
performance. Our hypotheses include the following
statement:
Hypothesis 1 : SMEs’ Product mix
practice positively and significantly affect their
performance
Hypothesis 2 : SMEs’ Pricing mix
practice positively and significantly affect their
performance
Hypothesis 3 : SMEs’ Promotion mix
practice positively and significantly affect their
performance
Hypothesis 4 : SMEs’ Distribution mix
practice positively and significantly affect their
performance
4 FINDINGS
4.1 SMEs’ Owner Characteristics
We distributed the questionnaires to owners of SMEs
in Medan. As they were not officially registered, it is
hard to invite the SMEs to participate in our study.
Yet, we were able to collect 180 sample for our study.
We evaluated the characterstics based in their
classification, sex, educational attainment, and their
readiness to digitalized firm along with their opinion
toward industry 4.0. We employ descriptive statistics
to evaluate the current situation of our SMEs’
charactersitics. We tabulized the data and analyze the
characteristics of our SMEs. Table 2 summarized our
findings.
Table 2. SMEs Characteristics.
Charactersitics
N Percentage
SMEs Classification
180
Micro Business
142 78,89%
Small Business
20 11,11%
Medium Business
18 10,00%
Sex
180
Male
134 74,44%
Female
46 25,56%
Educational Attainment
180
Elementary School
14 7,78%
Junior High School
24 13,33%
High School
107 59,44%
Undergraduate
30 16,67%
Post-Graduate
5 2,78%
Digitalization
180
Not Yet
126 70,00%
Work on It
33 18,33%
Digitalized
21 11,67%
Knowledge about Industry
4.0
180
None
172 95,56%
Familiar
8 4,44%
Most part of Table 2 were self-explanatory.
Medan’s SMEs mostly came from Micro Enterprises
that have annual sales less than IDR 3 Million. The
owner were usually male as most of time in
Indonesia, male referred as family head that have
responsibilities to their family’s livelihood while
female ofter responsible in domestic works. The
owner mostly from high school. Actually based on
our study, the SMEs in Medan is not yet ready for
industry 4.0. Even though some of them started using
thrid party online services such as GO-JEK or several
Product
Price
Promotio
Place
SMEs
Performan
ICOSTEERR 2018 - International Conference of Science, Technology, Engineering, Environmental and Ramification Researches
1428
online shop, most of them have no capabilities to
maintain it. They also do not know about the issue of
industry 4.0.
4.2 The Current Practice of SMEs
Average score of each variable was used to evaluate
the current practice of SMEs performance and
marketing aspect in common. We used five point
Likert scale to measure each indicator which the
minimum possible value was 1.00 indicating a very
poor performance / marketing practices and
maximum value was 5.00 indicating a very good
performance / marketing practices.
Table 3. Descriptive Statistics of SMEs in Medan.
As
p
ect N Min Max Mean
SMEs Performance 180 3.00 5.00 4.07
Product 180 2.67
5.00
4.09
Price 180 2.67
5.00
4.07
Promotion 180 2.00
5.00
2.99
Place 180 2.67
5.00
4.15
Table 3 indicated that SMEs in Medan perceived
that they have a good performance (Mean=4.07).
Their marketing approach also can be considered
good except the promotion practices with mean value
of 2.99 that reflect a slightly good performance.
However, the maximun value of 5.00 indicated that
several of our SMEs actually did a very good
promotion practices.
4.3 Regression Analysis
We employ regression analysis to evaluate the
relationship of each marketing practices on SMEs
performance. We evaluated the R and adjusted R-
squared value to determine the strength in
relationship between our predictor and depenent
variable. Regression model summary summarized the
coefficient of determination as showed in Table 4.
Coefficient of correlation (R) explained the strenght
while adjusted R-Squared explained the variance
which was explained under the given model (Ghozali,
2011).
Table 4. Model Summary.
Model R R
S
q
uare
Adjusted
R S
q
uare
Std.
Error
Durbin-
Watson
1
b
.757
a
.574 .564 .23046 1.861
a. Predictors: (Constant), Price, Promotion, Place,
Product
. Dependent Variable: SME_Performance
Table 4 showed that our model has a strong
correlation between marketing practices and SMEs
performance (R=0.757). SMEs’ marketing practices
can explain for 56.4% variances on SMEs’
performance in Medan. The coefficient of regression
and its significance level showed in Table 5.
Table 5. Coefficient of Regression.
Model
Unstandardized
Coefficients
Standardized
Coefficients
t Sig.
Collinearity
Statistics
B
Std.
Error
Beta Tolerance VIF
1
(Constant) .738 .222 3.329 .001
Product .428 .067 .453 6.410 .000 .488 2.050
Promotion .128 .053 .138 2.425 .016 .758 1.320
Place .186 .059 .210 3.123 .002 .541 1.850
Price .104 .044 .131 2.340 .020 .777 1.286
a. Dependent Variable: SME_Performance
Sig F-test < 0.001
Table 5 indicated that each of our marketing
practices in SMEs significantly affect the SMEs’
performance. The strongest unstandardized
regression coefficient was the product aspect on
SMEs’ performance. This result indicated that the
most important aspect in marketing practices is to
develop the product to satisfy SMEs’ customer
preferences. Our result indicated that a stronger
marketing practices will lead to a better SMEs’
performance. Our findings satisfy the condition to
accept hypothesis 1 through 4. Statistically, there is
enough evidence to state that product, promotion,
place, and price which under marketing mix practices
affect SMEs’ performance.
5 DISCUSSION
The result of our study support that marketing mix
activities in SMEs’ business will positively affect
their performance, such as increasing their annual
sales and customer retention (Ardjouman and Asma,
2015; Izvercian, 2016; O'Dwyer, 2006). Moreover
the result suggest that product, under marketing mix,
has the most significant effect on SMEs’
performance. Product design that reflect market
trend, customer preferences, while periodically
evaluating the change in market and customer
become the key to improve SMEs’ performance. Our
finding support the previous study which also stated
that product posititevly affect firm’s performance.
The rest of our findings also supported the previous
study (Njau and Karugu, 2014). As we discussed
about positive effect of price on SMEs’ performance,
we do not talked about the level of price. SMEs shoud
consider society’s level of income and willingness to
pay before set the right price. The price should be
affordable, reflecting the quality, and should be
acceptable to the customers. Distribution channel also
Stimulating SMEs Performance based on Marketing Mix Approach: A Study of Featured SMEs in Medan
1429
significantly affect SMEs’ performance. SMEs
should evaluate their marketing channel including
their sales area. Most of SMEs did not evaluate their
distribution as long as they can sell their product.
SMEs mostly consider themselves that their product
is actually for locals, but some of their product might
actually going overseas under a certain distribution
channel. Learning their product destination can be
one step closer to ensure that their product always
available for the customers.
In addition with the digitalization toward industry
4.0 we would like to discuss furthermore about
SMEs’ promotion which currently has the least score
in average practices in our study. Previous study
indicated that SMEs have a significant barrier toward
e-marketing practices which will be essential in the
aspect of Internet of Thing (Industry 4.0) (Soto-
Acosta, 2016). Previous study evaluate the adaptation
of e-marketing on SMEs performance which low but
significant. Many of our SMEs still avoid e-
marketing even though today’s minimum
requirement for e-marketing is relatively low by the
effect of social media and even more afforable e-
marketing and e-shopping tools in the future.
6 CONCLUSION
SMEs in Medan has not ready to adapt into Industry
4.0 yet. Digitalization and Internet of Thing (IoT)
adaptation is still progressing yet strugling as they are
not even mastering their own social media or online
shop account. Thus, it is important to support SMEs
with the required piece of resources needed such as
knowlegde and skill transfer regarding industry 4.0 to
the SMEs. Our study also conclude that pricing
strategy is important for SMEs as well as the product
development. They should set the price right based on
product quality and buyers’ purchasing power while
pursuing demand.
Our study has examined the relationship between
marketing mix and SMEs’ performance in Medan.
The result showed that each of marketing mix has a
positive and significant effect toward SMEs’
performance. That being said, improving overall
marketing performance will lead to a better SMEs’
performance. The current situation showed that
SMEs’ promotion practice still left a lot of room for
improvement. E-Marketing also can be considered as
one step to create a better promotion to generate a
better performance.
The study does have a limitation, especially
taking only one city as the sample which can affect
the actual model and should be limited the
interpretation to only one region. We suggested for an
even greater research conducted to contribute and
create a better conclusion toward marketing effect on
SMEs’ performance.
ACKNOWLEDGEMENTS
The authors gratefully acknowledge that the
present research is supported by Universitas
Sumatera Utara. The support is under the research
grant Basic Research of TALENTA 2018 Contract
Number 116/UN5.2.3.1/PPM/KP-TALENTA
USU/2018.
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