Use of Materials as Reference Reference Services in the Library

University Campus B Airlangga

Yunita Widya Sari and Dian Indriani

Library Studies, Faculty of Vocational, Universitas Airlangga, Indonesia

Keywords: Reference, Services, Users.

Abstract: Library reference services at the campus of the University of Airlangga B requires some trade-offs directly

by the user associated with the utilization of library reference collection at Airlangga University campus B.

This research method descriptive quantitative approach which presents data by using figures. Population taken

from the number of users a collection of reference service within one month, with a sample of 50% of the

visitors’ service reference. The data collection technique the authors do observation, distributing

questionnaires, documentation, and interview. The results of this study indicate that interested users only use

a proven collection of collections of services as much as 63.60% obtained information needs in the collections

and reference services, in addition to the variations of the language collections owned by the service references

as much as 63.60% answered varied and responsiveness of the librarian is also one of the viability of a service

what else as much as 54.50% of librarian reference services assess responsiveness in performing their duties

very well. Users have some suggestions of increasing the number of collections, the collection of certain

lectures and structuring support and comfort room shelf.

1 INTRODUCTION

The library is an information agency that provides

information sources both printed and non-printed. The

role of libraries in this era has a lot of functions not only

as a medium for information search, but libraries can

also be the main reason for getting relevant information

sources. The main function of the library is to hold,

process, provide and disseminate information to the

user. To carry out these functions the library should

manage the collection so that the information

contained in the collection can be used optimally. The

library can be a place to get a variety of resources for

users doing research, tasks or scientific work or just

want to get information regarding various things. The

diversity of information available in the library

requires a variety of services to be provided. The

service is a behaviour that is given by a person to help

meet the needs of others. Such services are provided so

that the library can meet the information needs of users,

with the aim of giving satisfaction to the users in

getting the information (Kilic & Hasirci, 2011 ; Kisby,

2011 ; Harisanty, 2019). Services that are available in

the library, a service circulation, reference services,

guidance services, information search services,

photocopying services, and so on.

Reference services is one of the services available

at libraries whose purpose is to provide services to

users to meet the needs of the desired information

quickly and precisely by using a collection of

references or references that can be used by users or

visitors to the library to meet the needs of information

(Garrison, 2010; M. Keenan, 2014 ; Feldman et al.,

2018).Some types of activity in the service reference

is Education users (user education) is an activity

undertaken librarians in providing information to the

user in accordance with the reference materials that

have been available in the library, the type of users

there are 2 of the learning individual and group

learning, with their education users, then open the

opportunity for librarians to improve themselves not

only as an officer who only serve users, but opted

contribute ideas and expertise to improve the quality

of library services (Knight, 2002; Chen & Lin, 2011;

Critz et al., 2012). Guidance is an activity undertaken

in help guide user’s librarian to get materials of

scientific writings and research of resources in the

library.

Online Reference Service is a service that is

owned by the library and can be opened via the

Internet at this age usually through social media will

then be answered by a reference librarian (Godfrey,

Sari, Y. and Indriani, D.

Use of Materials as Reference Reference Services in the Library University Campus B Airlangga.

DOI: 10.5220/0008666500002300

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future (ICRL 2018), pages 9-12

ISBN: 978-989-758-712-2

2008; Joint, 2008; Harisanty, 2019; Srirahayu et al.,

2020; Harisanty et al., 2021). In this service the user

and the librarian was not met and thus in giving

service just do communication via chat, the benefits

of this service is that users can get the information that

is required from a distance or from anywhere and not

have to come to the library beforehand to want

obtaining information. In line with the development

of information and communication technologies,

reference services have evolved to utilize the

communication media (Ruppel & Vecchione, 2012;

Hervieux & Tummon, 2018).

Success factors in the service of reference can be

seen from the collection, a complete collection

greatly influence the success of the service especially

at the source of bibliographic tool because in

answering questions put by users comes from a

collection of reference materials. Reference officer

trained to help that is correct and reliable information

to users. Due to the presence of a complete reference

material and coupled with their Human Resources or

a good reference officers it can be said that the service

is satisfactory services (Kilic & Hasirci, 2011; Ruppel

& Vecchione, 2012).

In the process of this reference services librarian

provided some input sources related information that

will be discussed by users, but the process is not as

easy as the one we saw and witnessed. Where a

librarian who should provide input but not quite so

simple, because the reference librarian is not only

dealing with a collection of reference only, but with

users from various circles at once has a behaviour and

needs vary, and librarians provide personal help to

users for the complexity of information they face. In

performing its duties as a reference librarian should

have the insight and general knowledge, relevant

knowledge on how to use the reference collection,

science-related areas of the library (Garrison, 2010;

Hervieux & Tummon, 2018; Harisanty & Anna,

2020; Srirahayu et al., 2021).

Often found that when the process of providing

services or provide guidance to users lot of attitude of

librarians who are less open kind of an attitude of

service to answer questions, but one of the supporters

to the users can always use an institution library

information is one convenience if such a convenience

is not obtained in a process of relationship there will

be gaps that resulted in one of them did not feel like

going through the process of the relationship. One

factor that affects the visitor to use the library is in

addition to the facilities, collections, and technology

is convenience (Mahendra & Hidayatullah, 2015;

Srirahayu et al., 2020).

2 RESEARCH METHOD

In this study, the authors use .According Quantitative

Research Methods Sugiyono (2010: 15) Methods

Quantitative research is a research method that is

based on the philosophy of positivism, is used to

examine the condition of the object that is natural, (as

his opponent is an experiment) where researchers are

a key instrument, sampling data source is purposive

and snowball, collection with triangulation

techniques, data analysis is inductive / qualitative and

qualitative research results more pressing

significance of the generalization. The author chose

research sites in the sphere of higher education that

the university campus library Airlangga B is

addressed at the Dharmawangsa in south no.24

Surabaya. In this study, the population taken by the

author was the visitor library reference service, and

the authors distributed questionnaires to half of the

total visitor service reference population. In

collecting data, the authors conducted a questionnaire

to correspond to produce accurate and effective

comparisons to ensure only research. In analyzing

data using SPSS the writer produces accurate data in

a graph or frequency.

3 RESULTS AND DISCUSSION

Utilization of reference services as reference material

have been affected by many factors, such as

librarians, collection, and time intensity levels. In this

case also could be a reference service reference

material when repairing these factors (Almah, 2013;

Mahendra & Hidayatullah, 2015).

Author explain that the utilization of the reference

as a reference at the university library B UNAIR still

not used or exploited by library users, especially the

academic community, it is different from previous

studies that make the guidelines in the writing of this

study that explains the reference service sufficiently

utilized by several universities high, it is obviously

the case for the reference collection owned by several

colleges adequate and well utilized by the user, but

there are also other studies explain that the use of

reference services is different from the expectations

and the actual intent of this is that sometimes we as a

librarian wants a service can operate optimally and

contests Useful for those in need, in the field

encountered many who rarely use it (Almah, 2013;

Mahendra & Hidayatullah, 2015; Harisanty, 2019).

Of the various tables that have been conducted

and analysed it can be concluded that the function

ICRL 2018 - 3rd International Conference on Record and Library

library reference services at the Airlangga University

campus B as a conduit of information to the user is

already integrated with the floor of the library

information service section 1. Most of the students

who came to the room to use the reference is not

available in the reference collection reference service,

students are only using the reference room as a place

to do the work and discussions. From the library

create a new policy that makes the service has been

transformed to enable reference now be read but did

not leave the room collections of reference still has a

special room for the collections of reference to be

used and become reference material (Perpusnas,

2011; Harisanty, 2019; Harisanty et al., 2020).

As previous studies related to the use of reference

services as reference material. This study ever written

by Syarif Mahendra (2015) in the previous study,

entitled "Utilization of Reference Collection for

Reference Materials at Gadjah Mada University

Library". This study on the use of a reference

collection as a reconciliation in the Library Library

Gadjah Mada University aims to identify the use of a

reference collection level of the Main Library Gadjah

Mada University, with a focus on the intensity of

visits, knowledge about the benefits and value of the

benefits of reference books, in general, a reference

collection the Main Library Gadjah Mada University

has been used to search for information that can be

used as reference material to help complete the task

of the study, including assignments in writing papers

and thesis (Mahendra & Hidayatullah, 2015 ;

Harisanty et al., 2020).

In a journal written by Hildawati Almah (2013) in

the previous study, entitled "Development of

Reference Service in the Library (between

expectations and reality) ". Its conclusion is that the

main purpose of the reference service owned by each

library, is to be able to inform some of the information

or resources appropriately and quickly or allow the

user / users find information quickly. Provide

reference service is a fun job and a challenge for the

reference librarian, for librarians not only deal with

the reference collection, but also to deal with users

(Almah, 2013; Mahendra & Hidayatullah, 2015;

Harisanty et al., 2020).

From the foregoing journal data is known that the

use of reference services in libraries as referral

sources B Airlangga University campus many

students who do not properly reference the service

utilize many who just do the work and so forth. In this

case the user factors other than librarians’ factors also

need to pay attention and drive if its use is less

understood and so forth. In addition to making

changes in the revival of the actual reference services

we need to make socialization of users of reference

services such as training, seminars, and so forth.

4 CONCLUSIONS

From some data and guidelines used by the author in

the completion of this study, the authors conclude that

the reference services at the campus library B UNAIR

underused by users or library users, it is triggered

because the reference collection owned by the

university library B UNAIR less recent or lack of

updated libraries in the presentation of the material,

but it is also sometimes a lot of books out of place on

a shelf. Students who use the service are also very rare

references using reference collection as reference

material most of the students use the room for

reference only tasks and discussions.

The main function of the library returns the actual

reference services that provide information to users

and provide a collection of reference in accordance

with user needs. Referring service as a service pledge

to look for reference material. Service reference

should also be moved in a more visible place like the

floor first so that when users want to ask the librarian

easier to reach it can refer services can function again.

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