Collection Development in Libraries:

Case Study in the Library Airlangga University Surabaya

Cahya Nur Budi, Dwiki Ari Pamungkas and Esti Putri Anugrah

Library Studies, Faculty of Vocational Studies, Airlangga University, Indonesia

Keywords: Satisfaction, Library Users, Wi-Fi.

Abstract: Visitor satisfaction can be termed as a part of a project to boost performance or facilities used daily by

visitors. The purpose of this study to find out how satisfied users in using the facilities provided by the

library. Libraries that we take that at Airlangga University Library. The method used in this article uses a

quantitative method is more research using descriptive analysis. Data collection through (1) the distribution

of the questionnaire (2) observation. Based on the results obtained data related to visitor satisfaction to Wi-

Fi at Airlangga University Library, to use Wi-Fi in the Airlangga university library already meet user needs.

Almost all the users often use Wi-Fi at Airlangga University Library. On average most of them often use the

Wi-Fi libraries for doing the coursework.

1 INTRODUCTION

In the current era of the library not only as a

repository of books and borrowing books, but today

the library is also used as a learning tool, each

communicating, means free browsing, a place to

meet, and also discussed so that it can add to the

experience of users who visit the library (grieves &

Halpin, 2014). Since it became one of the great

challenges for librarians today as human resources,

which is responsible of managing the library to make

a picture in entering the diversity of users with

different needs of a very unique and different (Nejati

& Nejati, 2008; Hossain and Islam, 2012). College

library as a meeting place for diversity of culture from

various locations, with different ideas. Being able to

let go of all the cultural differences that are often

embedded in other institutions. College library did not

just become the vital organs of a university, but also

the university container, the most accessible entrance.

Especially in the age of mass media sophistication

that now more loved by the people, especially the

students. The sophistication for today's highly needed

by the students especially those students are in search

of information in the form of theses, journals and so

forth. If the data connection on their smartphone

automatic long they will seek a new alternative in the

form of Wi-Fi easy to find. That is why libraries have

to adapt to today's conditions in which information

and communication technology is developing very

sophisticated (Asogwa, Ugwu, & Ugwanyi, 2015).

Based on Law No. 43 Year 2007 on the Library, the

library is defined as an institution managing the

collection of papers, printed works and / or work

record in a professional manner with a standard

system to meet the needs of education, research,

conservation, and recreation for the users. Therefore,

libraries are required to continue to innovate and

create new breakthrough to achieve optimal service

(Hallberg & Sipos-Zackrisson, 2008).

Airlangga University Library is college libraries

that are in the shade of Airlangga University. The

majority of library users Airlangga University are

academicians who are taking the study, the task, and

others. Although one of the famous libraries, the

library is open to the public who wish to make use of

the library facilities in accordance with applicable

regulations.

As you may know, Airlangga University Library

has special student facilities such as Wi-Fi that can

be accessed when the environment in which they are

in the library. Wi-Fi is an area facility such as

internet connection can take place wirelessly. Wi-Fi

is very easy to access by visitors to the library. This

technology is becoming a trend in various places and

in the library. Simply by logging in using the Cyber

Campus ID they can easily get free Wi-Fi facilities

library. Library Wi-Fi usage time is also long

enough, about two hours and if the visitor is still in

Budi, C., Pamungkas, D. and Anugrah, E.

Collection Development in Libraries: Case Study in the Library Airlangga University Surabaya.

DOI: 10.5220/0008667200002300

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future (ICRL 2018), pages 43-46

ISBN: 978-989-758-712-2

the library. According to research conducted by

Karim, Sumendap and Koagouw (2016) on the use

of the Wi-Fi network to meet the needs of its users,

Libraries provide a variety of facilities can be

used as a benchmark that the library is successful in

attracting visitors. Library visitor satisfaction is one

of the tasks of the library as one of the information

service providers (Borbely, 2011; Balog & Plascak,

2012; Marsek & Gaskin, 2012). A good library can

be measured by success in present quality services to

users. By providing good facilities for users in

meeting their information needs, can be useful in

improving library visits and a reputation for itself.

The facilities were oriented to the needs of users,

Rightfully, the facility should also be oriented

towards users that their information needs are met

(Yue & Beisler, 2014; Monopoli, 2002; Lozano,

2000). Adequacy of library facilities will provide a

level of satisfaction to different visitors. With the

needs of different users of this, making the library

needs to provide optimal facilities so that every user

who utilize the facility will cause a sense of

satisfaction and always use it in the future. By doing

so, the library can increase traffic through attractive

services and facilities that have been provided.

The purpose of this study is made is Knowing

how satisfied visitors to the library students free Wi-

Fi Airlangga University Library. Knowing what

obstacles are often encountered when using the free

Wi-Fi Airlangga University Library.

2 RESEARCH METHOD

The method used in this research is quantitative

method with descriptive type. According Sugiyono

(2013) Methods Quantitative research is “a

formulation of the problem with regard to the

question of the existence of independent variables,

both just at one or more variables (independent

variables are variables that stand alone and not the

independent variable, because if the independent

variable is always paired with a variable dependent”.

Data collected by observation, questionnaire, and

documentation. the data have been obtained will be

analysed by means of the presentation of data to find

the results and draw conclusions.

3 RESULTS AND DISCUSSION

The following are the findings of the use of the Wi-

Fi in the library of the Airlangga University.

Use Wi-Fi

Frequency Percent

Ever 43 86.0

Never 7 14.0

Total 50 100

From the table above shows that respondents 50

people consisting of 43 people used the Wi-Fi and 7

people never use Wi-Fi library.

The intensity of usage

Frequency Percent

Every day 16 28.0

Every week 9 18.0

Once a month 11 22.0

more 14 32.0

Total 50 100.0

From the table above shows that respondents 50

people consisting of 16 people used the Wi-Fi every

day, nine people every week using Wi-Fi, 11 people

a month use the Wi-Fi, 14 people answered the other

and the answer varies by answering each visit to the

library.

Objectives access Wi-Fi

Frequency Percent

Searching for

information

26 52.0

Doing task 24 48.0

Total 50 100.0

From the table above shows that respondents 50

people composed of 26 destinations using Wi-Fi to

look for information, 24 people of interest using the

Wi-Fi to work on the task.

Users Satisfaction

Frequency Percent

Very satisfactory 6 12.0

Satisfy 44 88.0

Total 50 100.0

From the table in above shows that respondents

50 people consisting of 6 people are very satisfied

with the service Wi-Fi and 44 people answered

satisfactorily. Conditions Wi-Fi in the library is not

every day a steady, sometimes high network

sometimes also low so long in making the

information seeking process.

Availability Wi-Fi as needed

Frequency Percent

Very appropriate 9 18.0

Corresponding 41 82.0

Total 50 100.0

ICRL 2018 - 3rd International Conference on Record and Library

From the table above shows that respondents 50

people consisting of 9 people responded very

appropriate and 41 people answered accordingly.

Compliance with Requirements

Frequency Percent

Always 16 32.0

Often 17 34.0

Sometimes 14 28.0

Never 3 6.0

Total 50 100.0

From the table above shows that respondents 50

people composed of 16 people answered always, 17

people answered frequently, 14 people answered

sometimes and 3 answered never

Free Wi-Fi

Frequency Percent

Very good 15 30.0

Well 35 70.0

Total 50 100.0

From the table above shows that respondents 50

people composed of 15 people responded very well

and 35 people responded well.

User satisfaction Wi-Fi library as a library

facility is influenced by many factors such as student

assignment, hours of operation and level of intensity

Wi-Fi service time. In this case too biased only free

Wi-Fi service library as a reference when fixing

these factors.

The author explains that the utilization of the free

Wi-Fi as a reference in the library of the Airlangga

University still not in use or in use by the library’s

user, especially the academic community, this is

different from previous studies in which that explain

the free Wi-Fi service is quite exploited by some

users of the library school high, it is obviously the

case for the free Wi-Fi service that is given adequate

college and also utilized by the user. But there are

also other studies explain that the benefits of the free

Wi-Fi service is different from the expectations and

the actual purpose of it is that sometimes we as a

librarian wants a service can operate with optimal

and beneficial to those who are in need,

From the foregoing journal data is known that

the use of free Wi-Fi service as referral source at

Airlangga University library. In this case the user

factors other than librarians’ factors also need to pay

attention and drive if its use is less understood and

so forth. In addition to making changes in the actual

revival services we need to make socialization of

users of services such as training, seminars, and so

forth.

4 CONCLUSIONS

Almost all the frequent use of Wi-Fi in Airlangga

university library. On average they often to library to

perform tasks. Most of them come to library to find

information. In doing the task itself is very helpful

Wi-Fi students to find the information they need.

Services own facilities to satisfy most of them have

been satisfied with the service provided. Mostly

students do not need assistance in the case attendant

Wi-Fi. The average Wi-Fi service usage

requirements have been met and the Wi-Fi service

itself is up to date. Wi-Fi already meet the

availability requirements according to the needs of

each user Wi-Fi. The service provided has been very

supportive. And most users rarely communicate with

other users. Librarian service itself is satisfactory.

Skill, sensitivity, and have good skills.

But despite both would be much better if the

library to better understand the Wi-Fi. As if at

certain hours which are usually free Wi-Fi service

tends to slow and make productivity can suffer.

Although libraries already provide the maximum

speed would be better if more optimizing free Wi-Fi

service.

Users want free Wi-Fi service was very

satisfying them and as reference material for the

study and the first reference time looking for

information, provide information - latest information

and give convenience in searching browse the

information that they need.

If possible, bias in adding more speed Wi-Fi

which is in the library. Or if the bias creates a multi-

purpose room that is more concerned with speed Wi-

Fi, so the free Wi-Fi service users do not hassle

when trying to look for a reliable Wi-Fi bias. Or by

libraries provide library services with guaranteed

pay in the super-fast Wi-Fi and biased in use when

we were in the room.

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