Local Content Management in UK Petra
Siti Adinda Ayu Ningrum, Reforma Intan Rana Hudansyah and Nove E. Variant Anna
Library Studies, Faculty of Vocational Education, Universitas Airlangga, Jalan Airlangga 4-6, Surabaya, Indonesia
Keywords: Satisfaction, Self-Service, Academic Library.
Abstract: The purpose of this study is to analyse and evaluate the transition of an independent customer service model
in Tun Abdul Razzak Library (PTAR KPA), UiTM Cawangan Pucak Alam. This study observes the
customer satisfaction by asking specific questions covering various points of self-service offered by PTAR
KPA to its user. Research methodology is by interviewing library staffs and head of the library to get more
in-depth information about how the transition affects the entire library system, its policies and procedures,
and staffing. The results of this study are intended to show the level of effectiveness using an independent
service model in a library institution.
1 INTRODUCTION
Local content is a content that is published or made
in the library itself, such as a thesis, thesis, final
project, scientific work of both lecturers and local
students (Romadhona, 2020). Local content mostly
comes from college libraries, and the existence of
this local content is usually accompanied by open
access (open access) (Sunyowati et al., 2022). This
openness of access will provide many benefits for
researchers, for institutions, the public, for students
or students, and even for the library itself (Nsude,
2017).
The existence of local content in a library is a
manifestation of the development of library
collections, as well as the open access provided by
the library (Lewis, 2013). Collection development
itself has meaning, namely, a number of activities
related to the determination and coordination of
selection policies, assessing user needs, study of
collection use, collection evaluation, identification
of collection needs, library material selection,
planning of collection resources, maintenance of
collections, and weeding library collections
(Maronie, 2016). Whereas according to the
Ramlogan and Papin-Ramcharan (2011) “Collection
development is the activity of selecting and holding
library materials in accordance with the policies set
by librarians together with the university's academic
community (Subagyono, Chumaida and
Romadhona, 2022). The policy of developing
college collections refers to PP No. 60. In Article 34
of 1999, one of them was seeking, storing, and
maintaining library materials of historical value that
contained local information, and those produced by
academics, to be reused as a learning resource
(Harisanty, 2019).
The development of college libraries is
increasingly showing significant changes, this
change is not without reason (Subagyono, Chumaida
and Romadhona, 2022). This change is a
manifestation of the rapid development of
technology that is increasingly growing. The
demands of improving the quality of human
resources in order to meet the quality standards of
human resources who are educated and highly
knowledgeable (Romadhona, Wati, et al., 2022).
Similarly, the Library Petra Christian University
Surabaya also develops collections owned and
subscribed.
Because at Petra Christian University Library has
local content that is adequate and open, so it is very
facilitating academic community and outsiders who
want to access local content on the website. The
local library content of Petra Christian University
has several types including database collections (e-
journals, e-book), village collection of information
(digital thesis, eDimensi, petra@rt gallery, petra
iPoster, petra chronicle, Surabaya memory, petra
ePapers), special collection (CLC), Chinese-
Indonesians (CCIS), reference book collection,
Christian literature, Chinese collection, textbook
collection, collection of journals and magazines /
serials, thesis collections, children's book
Ningrum, S., Hudansyah, R. and Anna, N.
Local Content Management in UK Petra.
DOI: 10.5220/0008668800002300
Paper published under CC license (CC BY-NC-ND 4.0)
In Proceedings of the 3rd International Conference on Record and Librar y: Local Knowledge, Past, Present, and Future (ICRL 2018), pages 127-131
ISBN: 978-989-758-712-2
Proceedings Copyright © 2024 by SCITEPRESS – Science and Technology Publications, Lda.
127

collections, audio visual collections (Hernoko et al.,
2022).
From various kinds of local content available
according to the information village writer is a local
content that is very interesting because there are so
many interesting things to be reviewed and explored
further (Romadhona, Kurniawan, et al., 2022). The
Information Village Collection is a local digital
collection of locally produced content at Petra
Christian University but is not limited to Gray
literature collections and / or has information about a
local entity that can be used as learning resources
and research . And this information village also
contains events that have happened or events that
will occur at Petra Christian University, history and
life at Petra Christian University, art at Petra
Christian University, the history of Surabaya. In
addition to things that do not smell information
village research also includes content related to
research lecturers, students, or articles published at
Petra Christian University.
Based on the explanation, the following
problems can be formulated: "1. How to collect data
from many sources to make one in a content called
village information? 2. How to process it? Is
everything digitized? 3. After processing (such as
digitizing) how is the storage of original documents
in the form of hardcopy bound or destroyed? 4. How
is the publication process related to the content? The
purpose of this study is to find out the local
processing of information village content in the
Petra Christian University Library.
The benefits expected from this research include
providing a scientific experience to the research
team in studying the field of collections and
libraries, especially local information village
content. While other benefits with the existence of
this research activity are expected to provide input to
Petra Christian University Library managers in
accordance with the findings obtained in the field.
2 RESEARCH METHOD
The method used in this study is descriptive with a
case study approach. According to Yilmaz (2013)
qualitative research aims to get a complete picture
(in depth and contextual) about a matter according to
the human perspective studied. Qualitative research
deals with ideas, perceptions, thoughts, opinions,
beliefs of the person being researched about a topic.
This is not measured in numbers and cannot be
specified in a clear and definite manner. Therefore,
in qualitative research, researchers are the main
research tool. While the type of case research
according to Azwar and Amalia (2017) case study is
an in-depth investigation of a social unit in such a
way as to produce a well-organized and complete
picture of the social unit. The same thing was also
expressed by Kovariansi (2013) the purpose of the
case study is to provide a detailed description of the
background, traits and characteristics that are typical
of the case, or the status of the individual which then
from the characteristics above will be made a thing
that is general.
3 RESULTS AND DISCUSSION
This study examines the activities of managing a
content that is in Petra Christian University Library.
Before discussing the results and discussion of the
research, the author will present a brief description
of the location of the study. Petra Christian
University Library was established in late 1966, 5
years after the establishment of Petra Christian
University which is located on Embong Kemiri
street no. 11 Surabaya, with an initial collection of
696 copies of books, as well as 46 domestic and
foreign magazine titles. Then in 1977 the Petra
Christian University campus and the library which
was the central library gradually moved to the
building designed as Petra Christian University
campus on Siwalankerto street 121-131. In line with
the development of Petra Christian University, on
October 10, 1992 inaugurated the use of the Petra
Building. Four of the ten floors are occupied by the
library, namely floors 5 - 8. With the library moving
to a new building, automation software that has been
prepared since 1989 as an integrated library
automation system officially operated under the
name SPEKTRA stands for Petra Christian
University Library Information System.
In accordance with the direction of the
development of the library which is no longer in the
physical direction of the building but more towards
the expansion of global information access which is
not limited by space and time, then on 3 June 1995
the Library was officially connected to the Internet.
With the concept of the Library Without Walls and
beginning with the establishment of the PetraNet
network, the Library began to provide internet
access services for its users and began developing
online services in 1996 such as article search
services, reference services, new book proposals,
etc. With its new motto A Caring Learning Zone
Petra Christian University Library not only acts as
an information centre, but also forms a learning
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community by being a companion to the learning
process and professional partners for the academic
community and practitioners without being limited
by space and time.
Petra Christian University Library also provides
a lot of services for users including circulation
services, final assignment services, information
services, newspaper clipping services, photocopying
services, information dissemination, reference
services, special collection services, magazine
services, user guidance. There is also a program for
library identification to the community members
named "Partner Library Membership Library
Friends Club". And the automated units are
procurement, circulation, final service, newspapers /
indexes, online catalogues, processing, and
references. Operational hours of the UK Petra
Library when the lessons are running Monday -
Friday 08: 00-18: 15, Saturday 08: 00-12: 30; and
during the semester holiday is open only Monday-
Friday at 08:00 to 15:00. On Monday, Petra
Christian University Library temporarily closes from
11:30 to 12:30 WIB for University Conventions.
The above information dissemination service
can be meant about the dissemination of information
contained in a local content including the
information village in it. This local content was not
digital in the past, this digitalisation sparked aside
from keeping abreast of the times of transparent
information disclosure without having to cover up
and place limitations. This is very not possible if the
place is not large but the collection at any time
continues to increase in number. The increase in the
number of collections can make the library narrower
as the time goes by if the collection is not transferred
to digital form. This digital form can also have the
advantage of open access to civitas without having
to come to the library. Because with digital users can
access collections, especially local content in the
form of digital that is in the library anywhere and
anytime without limited space and time.
Based on the results of our research, regarding
the stages in local content management activities in
Petra Christian University Library can be stated as
follows: 1). The data collection phase will be
processed into a local content in Petra Christian
University Library. As for the practice of gathering,
every content in Petra's information village is
different.
First. DIGITAL THESIS, this digital thesis history
began in 2001 where all digital thesis collections
that began in the 70s were scanned by library staff
and after evaluation the results of the official scan
were only 20 months. 2003 the library decides to
look for a third party for the scanning thesis process
(for 70s graduates) which is the place in Jogja, how
it works the library sends all hardcopy to Jogja and
they then give the thesis soft file library and they are
also tasked to destroy it after the median transfer
process. 2004 the library again sought effective
ways, an idea emerged for students to only submit
theses in the form of CDs and loose files (print
without binding and front cover). 2005 it was
decided to submit a thesis in the form of a CD and
one soft file as a backup if the soft file could not be
opened. And in 2018 an idea emerged for an
independent thesis or thesis upload for DKV study
program students and architects.
Second. e-DIMENSIONS are articles or journals
from outside that are published in Petra, for example
literary journals (words) which the authors can from
Petra's own lecturers or from outside Petra but
published in Petra. The acquisition of documents for
e-Dimensions from the LPPM (Student Research
Centre Institute) but that there is no legal contract
there is only an agreement verbally, LPPM will
provide soft files to the library which can be sent via
email or the library that visits the agency's office.
The Third. PETRA @ RT GALERY, is the work of
both lecturers, students, study programs who
collaborate with the library. The works given to the
library are not all selected but are selected again to
find the best. The difficulty of this content collection
is contacting the creator because there is no written
agreement that is legally, soft copy is not always
available so that the library must be willing to work
on their own photos, sometimes often miss the
exhibition because of the limitations of the library
staff, the collection least among others.
The Four. PETRA i-POSTERS initially started
from Petra Christian University Library officers who
hunted into the hallways, then took posters that had
been displayed with permission from the UPK
(Campus Service Unit) but not all posters could be
taken only the posters finished the display can be
taken. After thinking about it it was very ineffective,
finally the library collaborated with UPK and how it
worked the UPK, which collected the displayed
posters, was then handed over to the library. Even
then, there were obstacles during the scanning
process, because of the limited A2-sized scan
engine, the library finally made a container for
digital posters called DiVO (Village Information
Television). The existence of DiVO all posters were
Local Content Management in UK Petra
129

submitted in soft files to be displayed throughout the
campus.
The Five. PETRA CHRONICLE are a series of
events that occurred in Petra both from the past until
now. The form is in the form of photos, bulletins
(biweekly), genta magazines, clipping, university
catalogues. Clipping collection methods obtained
from university public relations, biweekly (bulletins)
were also obtained from public relations in the form
of soft files sent via e-mail, this genta magazine was
obtained from the management but if there was a
change the library management had to fight more to
find a new administrator to send magazines bells in
the form of soft files and sometimes also incomplete
acquisition, photos (in the AV room) were obtained
from old photos such as laying the first stone then
scanned by the library but now the photo is difficult
to obtain because everything is digital without
printing and sometimes photos digital is often
erased.
Sixth. SURABAYA MEMORY was initiated by
Mr. Aditya because Mr. Aditya was very interested
in the history of Surabaya, finally the library
collaborated with Hotel Majapahit to realize the
idea. From the Majapahit Hotel the library obtained
old photos in the form of buildings, roads, stations,
trams, etc. For description related to the photo, the
library asked the Majapahit Hotel. The Petra
Christian University library also collaborated with
painter Liem Keng, he was a sketch painter of
historic buildings in Surabaya. This painter Liem
Keng is very good at explaining all the descriptions
of the sketches he described. And now the library is
doing a black and white written collaboration with
Surabaya Tempo. In the past, the library was given
access to access the web from Surabaya Tempo in
the past and can download it so that it can be
processed by the library and given the source of the
acquisition. And the reason for the library in
collaboration with Surabaya Tempo used to be
because Surabaya Tempo used to have many
communities in it.
These Seven. PETRA e-PAPERS begin with the
dictates made by Petra's lecturers. These e-Papers
come from papers received by Petra Christian
University Library, and if there are lecturers who
make material at a seminar, workshop, or conference
then the material is submitted to the library to be
processed into digital collections. The acquisition of
e-Papers is at least 1 piece every month, and there is
no statistical change.
The processing of all collections in the village is
processed directly by the Petra Christian University
library by staff or employees assisted by apprentice
students. But for students only limited to data entry
and providing keywords without giving a subject
because they are not students in the library
department. Difficulties in this processing process
are verifiers who are only one person and he is also
not only a village information verifier but all the
collections he digitized are also verifying. And now
the priority is the independent uploading thesis, but
for the village digital data collection information the
information is still done and verification after the
priority is completed. The process of publishing
from local village content information is all through
the dewey.petra.ac.id library website except iPosters,
whose publication is through DiVO in every corner
of the campus.
4 CONCLUSIONS
After conducting research on the local management
of information village content in the Petra Surabaya
University Library, the researchers concluded that:
Local content is created in the library itself, such
as thesis, thesis, final assignment, scientific work of
both lecturers and local students. Local content
mostly comes from college libraries, and the
existence of this local content is usually
accompanied by open access (open access). With the
existence of this local library content is a form of the
development of library collections and from the
local content there are also many interesting things
to be reviewed and explored further
ACKNOWLEDGEMENTS
The author wishes to thank Allah SWT, and both of
our parents who always support our activities. Also
we thank the supervisors who were always patient in
giving directions related to the theme that we would
like to raise, the authors were also very grateful to
the Petra Surabaya Christian University Library
especially Mrs. Dian Wulandari as the head of the
library who had allowed us to conduct interviews
with the staff, Mr. Billy and Mrs. Indah. The three of
them are very instrumental in providing information
that we raise.
ICRL 2018 - 3rd International Conference on Record and Library
130

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