Use of Services Rubelin (Individual Learning Room) for Students in

University Airlangga Library

Olivia Yustria Arifin

, Kiki Fatimatuzzahro

, Endang Fitriyah Mannan

and Muhammad Rifky Nurpratama

Library Studies, Faculty of Vocational Education, Airlangga University, Indonesia

Faculty of Vocational Education, Airlangga University, Indonesia

Keywords: Utilization Service, Individual Learning Space, Airlangga University Library.

Abstract: Library, the library is defined as an institution that manages the collection of paper, printed paper and/or

notepaper in a professional manner with a standard system to meet the educational, research, conservation,

and recreational needs of visitors. Not all aspects emphasized can be met, including joint educational and

recreational needs. In addition, there is the desire of users to not only be able to read collections on the spot

but also to be able to discuss and study in the library at the same time. Then came the innovation of service

provision and independent study room facilities, especially those applied in the Airlangga University

Library. The purpose of this study was to examine the use of rubelin (individual learning spaces) for

students in the Airlangga University Library by using a theory of utilization consisting of reasons,

interactions, results. The method used in this research is a quantitative method with descriptive type. Data

collected by observation and distributing questionnaires to visitors who use Rubelin. Based on the research

that has been done, it can be concluded that the utilization of high rubelin services at Airlangga University

Library and get a good response from users, in terms of facilities, services, access, and concierge. That can

be seen from various aspects consisting of reason, interaction.

1 INTRODUCTION

Based on Law Number 43 of 2007 concerning

Libraries, libraries are defined as institutions that

manage collections of written works, printed works,

and/or professional records with a standardized

system to meet the needs of education, research,

preservation, and recreation for visitors (Sunyowati

et al., 2022). However, in reality, some of the

aspects emphasized by law have not all been

fulfilled (Subagyono, Chumaida and Romadhona,

2022). For example, the educational needs at a time

of recreation, where the library still serves rigidly

focused users on circulating collections (Hernoko et

al., 2022). While the willingness of the reader that

not only can read the collection in place, but also be

able to discuss, learn together in the library at once.

Facilities and services can provide a place for

discussion and learning is not enough in the library

(Romadhona, Subagyono and Agustin, 2022).

Therefore, libraries are required to continue to

innovate and create new breakthroughs to achieve

optimal service (Harisanty, Shafira and Isbandy,

2020). By providing good services and facilities for

the users to meet their information needs and can be

useful in improving library visits and a reputation

for itself (Romadhona, 2020). Service-oriented

needs of users will create satisfaction for users of the

library and can be fully utilized by the community

one way to organize every room in the library

(Romadhona, 2022) .

One innovation service that began to be applied

is a self-learning room service. Service self-learning

space could be an alternative for libraries to attract

visitors to visit and read in the library, of course,

need (Romadhona, Kurniawan, et al., 2022) to be

equipped with comfortable amenities. Optimization

of library services and facilities as well as the

utilization of human resources with various

businesses to meet the needs of users should provide

new innovations for the library to function optimally

(Romadhona, Wati, et al., 2022). The better the

services they provide, the more visitors who take

138

Ariﬁn, O., Fatimatuzzahro, K., Mannan, E. and Nurpratama, M.

Use of Services Rubelin (Individual Learning Room) for Students in University Airlangga Library.

DOI: 10.5220/0008669300002300

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future (ICRL 2018), pages 138-142

ISBN: 978-989-758-712-2

advantage of the good library of services and

amenities.

According to Kurniawati (2012), special room

service to study or read, have important functions in

which the expected increase in visitors, visitors have

the desire take advantage of other library services, as

well as to expand the horizons of visitors and

provide awareness of keeping the facilities in the

library. At the Library of Airlangga University

(Airlangga University), a self-learning service called

rubelin services (self-learning space), which still

includes new services. Even so, the service is

already much in demand by the students. However,

there are still many students who still do not know

this service despite frequent visits to the library.

2 LITERATURE REVIEW

2.1 Library Services

In general, service is a means of liaison between the

library manager and the treatment that will be

received by the user. Services can be activities that

have the activity of providing information to users.

Services can also be interpreted as actions or

performance offered by one party to another party

which is basically intangible. Various notions of

service, provide an explanation that service is an

action offered, then produce interaction between

officers and users, where officers who provide an

action to the user in accordance with the needs of the

user so that the user fulfilled their needs, these can

be manifested or not realized. According to

Prastowo (2012) library services an effort made by

librarians so that library materials can be utilized

and utilized optimally by library users, so that

libraries can carry out all functions properly.

All service definitions can be implemented in

various libraries. One of the libraries that need to

implement services properly and correctly is the

university library. In Law Number 20 of 2003

concerning the National Education System in article

55 states that the requirements for holding Higher

Education must have a Library. The library is one of

the Technical Implementation Units that implements

the Tri Dharma of Universities that serve sources of

information to the academic community. The college

library is in a college environment and its users are

the college academics.

According to Siregar (2008) the college library is

an institution that serves primarily to provide

facilities for study and research for university

academicians parent. The government also issued

Law No. 43 of 2007 on the library, the fourth section

specifically talk about the college library, Article 24

states:

1. Each college organizes libraries that meet

national library standards by considering the

National Education Standards

2. The library as referred to in paragraph (1)

has collections, both the number of titles and the

number of copies, which are sufficient to support the

implementation of education, research, and

community service.

3. College libraries develop information and

communication technology-based library services

4. Each college allocates funds for library

development in accordance with laws and

regulations to meet national education standards and

library national standards.

As a supporter of education libraries always try

to provide the collection needs that are needed and

used by users, one of which is by lecturers and

students. The use of libraries is a process carried out

by users with various information services in the

library. Utilization of library services as a librarian

benchmark for user satisfaction, as an evaluation of

librarians for the achievement of maximum services

in accordance with user needs. The success of a

service can be measured by how the user uses the

service. the more services that are used / exploited

the more successful the service is.

2.2 Room Service-Learning

Independence

Individual study room by Karasic (2016) in the early

to mid-1990s, what was formally known as the

Information Commons (IC) that can help bridge the

gap between physical and virtual space. Along with

the times, IC services ranging updated to Learniing

commons (LC). Unlike the IC, LC brings users to

collaborate on specific learning objectives, directed

towards mastery of a course-based assignments

(Wolfe, Naylor and Drueke, 2010). In LC, reference

librarian becomes important to provide bibliographic

instruction and research (Beagle, 2002). But it is

also often asked to provide services in addition to

references, such as technology support (Steiner and

Holley, 2009).

According to Karasic (2016) academic libraries

provide collaboration areas such as information

commons or study rooms that are well seen by

students and faculty as comfortable, flexible and

most important spaces and services, productive in

meeting the goals of cross-academic teaching and

learning. Not only that, Karasic added that they

Use of Services Rubelin (Individual Learning Room) for Students in University Airlangga Library

139

(libraries) provide space and learning services to

continue to claim their place as an intellectual and

cultural center on campus by responding to the

needs of users who are developing and

implementing technology well.

Self-study room or called rubelin a space used

for independent study. This room includes the latest

service from Airlangga University Library.

Individual study room is very helpful for students

who need a private room to study independently.

Self-learning space at Airlangga University Library

is located on the 1st floor, exactly in front of the e-

journal. This room consists of four chambers that

each cubicle is equipped by a desk, a chair and a

socket to support learning activities of each student.

To use this individual study rooms, a student must

advance at the information service, then students are

also enjoined to fill the identity of borrowers in

Airlangga University library website

3 RESEARCH METHOD

The method used in this research is quantitative

method with descriptive type. According Sugiyono

(2013) quantitative method is "a formulation of the

problem with regard to the question of the existence

of independent variables, both just at one or more

variables (independent variables are variables that

stand alone and not the independent variable,

because if the independent variable is always paired

with a variable dependent ".

Data collected is by means of direct observation

and spread out questionnaires to those who utilize

the services rubelin in the library. The reason the

format of the questionnaire used in this study is that

the authors only focus on the utilization of existing

rubelin services at Airlangga University Library.

The population that we take based on the data visitor

this rubelin of 1,500 people. The sampling technique

we are using is using Taro Yamane formula that

produces the respondent should amount to 94

people. This technique we used to do random or

simple random sampling where the respondent that

we find a library visitor who never used rubelin

4 RESULTS AND DISCUSSION

Based on research that has been author showed that

most users of the service this rubelin more women

than men. In addition, when viewed from the level

of the semester, most visitors rubelin still on level 3.

This is because half of the 3rd semester is half of

mid-on diploma or bachelor's degree. Thus, they

utilize rubelin as a place to do the work of lecturers.

Then, college students in the 1st half less utilize

rubelin because they include new student and still do

not know the library as a whole and not utilize

library services and facilities to the maximum.

Rubelin utilize good intensity, many users are

using the service more than one time, it is because

the service is indeed very helpful rubelin library

users. Rubelin is one of the library services that is

preferred by the users of the library because it is

effectively used for personal tasks.

The comfort factor of a service also affects the

impact of their use, rubelin one Airlangga

University library service in a comfortable because it

has facilities that are needed by the user. In addition,

the design space factor is also one of the factors that

influence. With neat and nice a room design will

make the room comfortable and pleasant to use.

According According (Bafadal, 2009) arrangement

of space and equipment available to be reorganized

and cared for so that really support the

implementation of the library

school effectively and

efficiently, rubelin comfort afforded by this, the

respondents agreed to re-use this service at a later

time.

Room service rubelin very private, making the

user gets the full concentration while using the

service, because it is so required by the user to

complete personal tasks. As the results of

questionnaires distributed, users find it very

amenable when rubelin is the place to get the full

concentration. User satisfaction is the yardstick of a

service, with users feel satisfied when using these

services means that service work. Respondents were

satisfied because they can get a comfortable place to

do chores

Based on the data obtained from the

questionnaire distributed to visitors at Airlangga

University rubelin service and all the data that have

been described to be analyzed. Analysis by the

author is to based on the theory proposed by Tefko

Saracevic and Paul B: Theory RIR (Reason-

Interaction-Result).

The results of data processing of each question

asked in the questionnaire if the terms of the

variables reason (reasons that encourage visitors to

take advantage of the service rubelin average

response could not agree on most respondents.

Meanwhile, a reason for students and an indicator to

utilize rubelin ie for their task (task), the needs of

ICRL 2018 - 3rd International Conference on Record and Library

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the individual (personal), and to perform activities

(object).

In the resulting task indicator that respondents

agreed that if the use rubelin as a place to do chores

or even just for a place to relax. That's because,

rubelin has a cozy atmosphere and support for

students who want to focus on learning. Then, on the

second indicator, namely the individual needs.

Showed that the respondents had been like this since

the beginning rubelin services. Thus, they feel that

this rubelin service is the right place to be able to

increase the knowledge of learning, facilitate the

learning process, as well as the top destination for

students if it requires full concentration while

studying. While in the third indicator is the object

where visitors rubelin already utilize existing

facilities in rubelin and assume that the facilities

provided are very helpful in the learning process and

are still in good condition. From the explanation

above it can be concluded that the users utilize the

services rubelin with the largest reason order to

finish the task that they have and the second reason

is wanted to conduct independent study with a

comfortable condition.

By the time a person uses the service something

then that person would interact with the service. In

the second phase discusses RIR model of variables

about user interactions with the services that you

use, called Interaction (Interaction). In this variable,

will be assessed how the interaction between the

user and the associated quality of service rubelin if

the terms of three indicators among other resources

(resources), the user experience when using the

service (use), and the user experience related to

operations (operations). In the resource’s indicator,

the user already has a good response and agreed

related to its strategic location. In addition, for the

process of finding the information needed by the

user is also faster process. Then, indicator usage

experience showed that for procedure rubelin

borrowing or usage of respondents considered good

enough and does not require a long time. Whereas,

for the last variable that operation, the average of the

respondents considered that they feel comfortable

with the facilities provided in this rubelin and has a

room or a design that makes visitors feel calm,

comfortable, without any interference.

Someone who already use the service and

already interact with the service, then there must be

the results obtained and the response from users

regarding the service (Result). In this result variable

will describe how the results or benefits perceived

by viewers after utilizing the services of individual

study rooms. Most respondents said that they were

very satisfied after take advantage of this service and

find it helpful to the learning process. In this case, it

can be concluded that any visitors that utilize rubelin

already feel the satisfaction both in terms of the

facilities provided, atmosphere and conditions that

support and facilitate the process of finding

information.

Although the results look positive, but still

needed solutions for the better development of

services. Solutions to make its services more

developed independent learning space is to make the

system more formal rooms. During this room has a

self-learning system design and informal rooms.

Where all users gathered in one room with no certain

limits. However, the recommended current trend for

libraries is to provide formal learning spaces like

classrooms.

5 CONCLUSIONS

Based on research conducted by the author,

utilization of services at the University of Airlangga

rubelin height indicated by respondents who gave

positive responses related to the results after using

the service. Visitors rubelin revealed that the service

is very convenient to do the work and have full

facilities. The level of satisfaction felt after the use

of the service users rubelin consists of task

completion satisfaction, satisfaction about the

effectiveness of the time, and the success in the

learning process. From the findings of the data

obtained in the field, the highest result shown in the

grounds of visitors in rubelin ie fulfillment services

utilizing the task and requires a private room for the

learning process.

Based on the findings of the data already

described, the researchers gave some input or advice

against rubelin services that can be used as an

evaluation that rubelin service could be a favorite

place for students. The advice can be given of this

study are as follows: (1) The officer on guard at the

service of individual learning space, is expected to

be more friendly to visitors, so that visitors do not

feel disappointed when the room is already full

rubelin. (2) The Airlangga University Library is

expected to provide the dissemination and

promotion associated with this rubelin services.

Thus, there will be more students who can take

advantage of this service. For example, the initial

page of the library website

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141

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