of employees to achieve common goals, namely organizational goals.
Achievement results can be assessed according to the actors, namely the results
achieved by individuals (individual performance), by groups (group performance), by
institutions (organizational performance), and by a program or policy (program
performance and policies), as explained (Keban, 2004; 19l -193) below:
a. Individual performance, describes the extent to which a person has carried out
his duties so that it can provide the results set by the group or institution.
b. Group performance, illustrates to what extent a group has carried out its main
activities so as to achieve results as determined by the institution.
c. The performance of the institution (organization), with regard to how far an
institution has carried out all the main activities so as to achieve the mission or
vision of the institution that has been set.
d. Program / policy performance, with regard to the extent to which activities in
the Program or policy have been implemented so as to achieve the objectives of
the program or policy.
2.2 Factors That Affect Organizational Performance
There are many theories that explain the organization's performance. Mahmudi
(2005:35) states the factors that influence organizational performance are as follows:
1) Personal / individual factors, including: knowledge, skills, abilities, self-
confidence, motivation and commitment possessed by each individual.
2) Leadership factors, including: quality in providing encouragement, enthusiasm,
direction and support provided by managers and team leaders.
3) Team factors, including: the quality of support and enthusiasm provided by collea-
gues in a team, trust in fellow team members, team cohesiveness and closeness.
4) System factors, including: work systems, work facilities or infrastructure
provided by the organization, organizational processes and performance culture
in the organization.
5) Contextual (situational) factors, including pressures and changes in the external
and internal environment.
Based on the opinion above, it can be explained that organizational performance is
influenced by several factors, namely individual factors, leadership factors, team
factors, system factors and contextual factors.
2.3 Organizational Performance Indicators
Based on some expert opinions that have been stated above, according to Ambar (2003:
77), that the indicators of organizational performance include: input provided by
employees, the process of implementing activities, outputs produced by employee, the
results (outcomes) of work completed by employees, benefits (benefits) that can be
taken by employees and the impact (impact) for the community.
2.4 Employee Performance
Understanding of performance according to Dale Timpe (2002: 31), performance is the