Towing Service Ordering System based on Android:

Study Case - Department of Transportation, Pekanbaru

Panji Rachmat Setiawan, Yudhi Arta and Rendi Sutisna

Department of Informatics Engineering, Universitas Islam Riau, Pekanbaru, Indonesia

Keywords:

Car Users, Breaking Down, Towing Service, Android

Abstract:

The department of transportation is an element from the government of Pekanbaru, led by the head of de-

partment who responsible and work under mayor and regional secretary. Towing services from department

of transportation are part of their task to implementing regional autonomy authority. Present increasingly

rapid technology demands government agencies push hard to maximize their performance in order to facilitate

services for the community. Four-wheel vehicle users who mostly don’t know about car engine and when

suddenly their vehicle is breaking down, it can cause panic. Sometimes car users who visit Pekanbaru, or only

passing by, don’t know towing service’s telephone number, will have difﬁculty experiencing problem if their

car is breaking down. Then, from the government side will experience difﬁculties during pickup, because the

ofﬁcer in charge doesn’t know where the shortest route or where’s the exact location. Meanwhile, for ordering

service still done manually and not computerize by using telephone. To overcome this problem, a system is

built in the form of an android application, so that it can overcome the problem. Using this system, cars users

can ordering towing services from their smartphone, and also the ofﬁcer can easily locate their location from

the system.

1 INTRODUCTION

Nowadays, mobile technology has given big impact

for our society. It can be seen by increasing num-

ber of mobile technology users. As example, almost

everyone around us using mobile phones. They use

it for work, entertainment, bank transaction, buying

groceries and not closed every activities using mobile

phone. But, not every activities has already using mo-

bile technology, and there’s so many reason why not

integrated with mobile technology, like cost for inte-

gration, or cost for development.

Mobile technology that is currently popular is An-

droid. Android is an operating system that is modiﬁed

from Linux Kernel which is based on open source, so

that it can be used by anyone. Android technology can

be used in a variety of human activities with the aim

to making it easier, starting from facilitating commu-

nication, learning, to service issues in the community.

The increasing number of residents in Indonesia,

especially in Pekanbaru, does not rule out the pos-

sibility of users four-wheel drive type is increasing.

Car is no longer seen as a special item, it can be seen

from the level of trafﬁc congestion that is increasingly

crowded by many vehicles including cars.

The department of transportation is an element

from the government of Pekanbaru, led by the head

of department who responsible and work under mayor

and regional secretary. Towing services from depart-

ment of transportation are part of their task to imple-

menting regional autonomy authority.

Present increasingly rapid technology demands

government agencies push hard to maximize their

performance in order to facilitate services for com-

munity. Four-wheel vehicle users who mostly don’t

know about car engine and when suddenly their vehi-

cle is breaking down, it can cause panic. sometimes

car users who visit Pekanbaru, or only passing by,

don’t know towing service’s telephone number, will

have difﬁculty experiencing problem if their car is

breaking down. Then, from the government side will

experience difﬁculties during pickup, because the of-

ﬁcer in charge doesn’t know where the shortest route

or where’s the exact location. Meanwhile, for order-

ing service still done manually and not computerize

by using telephone. To overcome this problem, a sys-

tem is built in the form of an android application, so

that it can overcome the problem. Using this sys-

tem, car users can ordering towing services from their

smartphone, and also the ofﬁcer can easily locate their

200

Setiawan, P., Arta, Y. and Sutisna, R.

Towing Service Ordering System based on Android: Study Case - Department of Transportation, Pekanbaru.

DOI: 10.5220/0009150002000204

In Proceedings of the Second International Conference on Science, Engineering and Technology (ICoSET 2019), pages 200-204

ISBN: 978-989-758-463-3

location from the system.

2 RELATED RESEARCH

Based on research, (Akbar et al., 2014), the high tele-

phone credit rates with limited service areas also help

lazy customers to use this service. System like this is

no longer feasible to use when time becomes very im-

portant because the increase of human activities. One

of popular operating system on smart phone is an An-

droid, which experienced rapid development after it

was acquired by Google Inc. Android is a computer

code-based software that can be distributed openly

(open source), so that programmers can create new

applications in it. With the increasing growth of An-

droid, it indicates that there are more Android-based

devices, so many people will use android phones.

Food delivery service application is an information

system on an Android-based mobile device to sim-

plify restaurant food ordering process and optimize

delivery of food services at restaurant.

Next, based on research, (Hanaf et al., 2013), that

in the process of serving customers who come to re-

pair or take their cars, PT. Surya Kencana experienced

various obstacle in conducting a transaction. These

transaction sometimes do not go according to plan

which cause various customers complaints. Among

them is the recording of customer data and payment

transactions that are still carried out using notes in the

book which can cause transaction process hampered.

From the problems that described earlier, PT. Surya

Kencana needs an information system as a tool to pro-

vide right solution to solve the problem. Therefore, a

web-based car workshop information system will be

created at PT. Surya Kencana. It is expected that PT.

Surya Kencana can solve these problems and can im-

prove service to customers by using system.

And then, based on research, (Steven, 2015), that

PT. Isuindomas Putra still running their process man-

ually, where customers come directly to workshop,

waiting for their turn. Therefore the author makes

computerized web-based application for car service

ordering system. With the car service ordering sys-

tem, customers is easier ordering service for their

cars.

2.1 Basic Theory

2.1.1 Meaning of Ordering

Based on research, (Hermawan and Kurnia, 2016),

meaning of ordering is the process, manufacture, how

to order, or order itself. The following is the deﬁnition

of ordering according to experts:

• Order is receipt of an order from customer for

a product. Continuation from order is delivery

goods to the hands of buyer, safely.

• Reservation in general sense are booking agree-

ment between two or more parties.

• Ordering is the entire process of activities related

to managing inventory, product location distribu-

tion, and records every booking transaction for

both passengers and goods.

2.1.2 Meaning of Service

Service is an activity carried out by interacting with

people or with physical machine in order to produce

customer satisfaction. Service cannot be equated with

something that tangible, because it is intangible and

not real. Service only can be felt and experienced by

each individual. (Rao, 2011).

Service is an activity originating from an individ-

ual or organization by way of giving to other people

or connoisseurs of service and basically the service

has intangible properties and does not result in any

ownership.(Chatterjee and Hevner, 2010).

According to (Kotler, 2012), determine that there

are 5 determinants of service quality, presented se-

quentially based on their level of importance, includ-

ing tangibles, empathy, reliability, responsiveness,

and assurance.

Meanwhile, (Tjiptono, 2010) identiﬁed 10 factors

or main dimension which determine the quality of ser-

vice, including reliability which is include 2 points

performance and dependability, responsiveness, com-

petence, access, courtesy, communication, credibility,

security, understanding, tangible.

According to (Saladin, 2012), there are 10 factors

in service quality, includes readiness of service facili-

ties, good communication, employee must be skilled,

good relations with consumers, employees must be

customer oriented, must be real, quick response, se-

curity must be maintained, tangible, understand the

desires of consumers.

According to (Alma, 2010), types of services can

be classiﬁed as follows

• Personalized Service, divided into 3 groups, per-

sonel service, professional service, business ser-

vice

• ﬁnancial service, consists of banking service, in-

surance service, investment securities

• Public utility and transportation service

• Entertainment

• Hotel service

Towing Service Ordering System based on Android: Study Case - Department of Transportation, Pekanbaru

201

2.1.3 Mobile Apps

according to (Purnama, 2010), mobile app is an appli-

cation that running on mobile device. By using a mo-

bile application, can easily do every activities such as

holiday, selling, studying, doing ofﬁce work, brows-

ing, etc. Mobile app has many types on size, design,

even layout, but they have very different characteristic

form desktop, which is smaller size, limited memory,

limited processing, low voltage, strong and reliable,

limited connectivity, and short life span.

Based on sources from the book, (Safaat, 2008),

android is a robot who looks like human. Android is

a operating system for smartphone and tablet.

2.1.4 API

According to (Tulach, 2008), API or Application Pro-

gramming Interface, not just a set of classes and

methods or functions and simple signatures. But the

main aim is to overcome the ”clueless” in building

large size software, starting from something simple

to complex, and a component behavior that is difﬁ-

cult to understand. It can be concluded that the API

is a collection of commands, functions, classes and

protocols that allows software to connect with each

other. The purpose of the API is to eliminate clueless

from the system by creating large blocks of software

throughout the world and reusing commands, func-

tions, classes, or protocols that they or API has.

As noted by (Svennerberg, 2010), Google Maps

API is the most popular API on internet. This record

has been done at May 2010, this state that 43%

mashup (applications and websites which combining

two or more data sources) using Google Maps API.

Some of the purpose of using Google Maps API is to

see the location, look for an address, get driving in-

structions, etc.

Location Based Service (LBS) is an information

service that can be accessed using mobile device

through the internet and cellular network and utilize

the ability to pinpoint the locations on mobile device.

(Razaq and Jananto, 2014).

3 RESEARCH METHOD

At this time, department of transportation at Pekan-

baru, car towing system still done manually, ordering

by telephone made by the driver, or ordering to the

operator at department of transportation’s ofﬁce, then

the operator will look the availability of crane unit and

assign crane’s driver who’s willing to look available

tow truck, and tow the ordering car at the location

that has been ordering by phone and receive towing

cost immediately after car has been delivered to the

destination.

Figure 1: Existing System

3.1 System Development and Design

The system that will be developed is citizen order

towing service using their smartphones in this case

is Android which has already installed towing service

ordering system application. Then, ordering will re-

ceive by server which will be processed immediately

by spreading notiﬁcations to all active drivers, after

that the driver will receive an order and immediately

pick up to the location that has been ordered and do

the towing.

Figure 2: Development System

This is a design of system that will be develop

4 RESULT AND DISCUSSION

After development has already done, next step author

doing a test for system, and it shows good result, just

like author’s expectations.

4.1 Car’s Users Register

At this stage of testing carried out by the driver (citi-

zen) as a user on an android-based application, to reg-

ister new account, then ﬁll in user data form. After

ﬁlling in all ﬁelds, a successful message will appear,

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Figure 3: Design System

but if there’s something wrong, a warning message

will appear.

Figure 4: Driver Registration

4.2 Driver Login Process Testing

At this stage of testing carried out by the driver (cit-

izen) as a user on an android-based application, to

ﬁlling all ﬁelds, main page will appear, but if there’s

something wrong, a warning message will appear.

Figure 5: Driver Registration

4.3 Testing of Towing Service Ordering

Process

At this stage of testing carried out by the driver (cit-

izen) as a user on an android-based application, to

order the ﬁrst thing to do is press order button and

ﬁll in all ﬁelds from ﬁlling form. User must ﬁll pick

up location and destination, then system will look for

where driver is located. After getting location and

destination, next step is driver must ﬁll in driver’s car

data and take pictures of the condition of the car will

be towed. The order data will be saved and will ap-

pear on history tab menu.

Figure 6: Testing Towing Service

Figure 7: Order History

4.4 Towing Service Testing

Ofﬁcer waits for order that has been sent by the driver

through an android-based application, then it will be

immediately received by the ofﬁcer by pressing ac-

cept button, after that google map will appear and will

ﬁnd the location of the driver. If driver’s location has

been found, ofﬁcer must press pickup button, and af-

ter pickup process is complete, ofﬁcer must deliver

Towing Service Ordering System based on Android: Study Case - Department of Transportation, Pekanbaru

203

to driver’s destination. After the delivery is ﬁnished,

driver data will be saved and stored in the order his-

tory.

Figure 8: Receive Message

Figure 9: Pickup Process

Figure 10: Pickup History

5 CONCLUSIONS

Based on the results of the analysis and discussion

that has been done, conclusions can be taken as fol-

lows system can replace manual system that has been

used so far to be a more computerized system, easier

for people to process towing service reservation, can

produce towing report.

The suggestions that can be given for the develop-

ment of this system are as follows further research is

expected to add payment features, and able add ofﬁ-

cer’s location in real time, so the driver can ﬁnd out

where is ofﬁcer’s location

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