3.3 Personnel Accountability in Bank's
Prudential Principles
The relationship between banks and customers is
based on the fiduciary principle (Explanation of
Article 29 paragraph (3) and (4) of the Banking
Law) and the Bank is a fiduciary financial
institution. The Bank has a very noble mission and
vision as an institution whose duty is to carry out the
mandate of national development in achieving
improvement in the standard of living of the people,
as stated by Nindyo Pramono (Pramono, N., 1999).
Hirsanudin stated that the relationship between
banks and customers is based on fiduciary
relationships where banks must not only pay
attention to the interests of the bank, but also the
interests of customers both depositors and users of
funds. Fiduciary obligations can arise because of a
contract and also because of a relationship between
two parties. The bank has a relationship with its
customers so that if they practice unsafe and
unhealthy practices, the bank can be sued for
violating fiduciary obligations (Hirsanudin, 2008)
(Pramono, N., 1999) (Sjahdeini, S.R., 1994).
The bank prudential principle must be
implemented by every employee. For example,
Decision of the Lubuk Pakam District Court No. 964
/ Pid.B / 2015 / PN.Lbp., Dated August 19, 2015,
states that bank employees as defendants do not
apply the precautionary principle in opening bank
customer accounts. Regulations regarding account
opening are regulated in SOPs at the bank. The
actions of the defendant who do not implement the
precautionary principle according to the SOP are
subject to administrative sanctions and
compensation. Meanwhile, the actions of the
defendant which had harmed the Nasabaha resulted
in the defendant being criminally prosecuted.
Based on the example of the case above, the
responsibility of bank employees in applying the
precautionary principle of the bank (related to
opening a bank account) is starting from filling out
the application form for opening a savings account
until its use in the form of a first deposit and use of
an Automatic Teller Machine (ATM).
Based on Article 10 of Bank Indonesia
Regulation No. 3/10 / PBI / 2001 concerning the
Application of Know Your Customer Principles,
banks are required to maintain a customer profile
that at least includes information on: a) Work or line
of business; b) Total income; c) Other accounts
owned; d) Normal transaction activities; and e) The
purpose of opening an account. The responsibility of
bank employees must also ensure that the data
provided by prospective customers is valid and
original data and does not belong to anyone else.
The purpose of using the account must also be
ensured not to conflict with applicable laws and
regulations.
Accountability of bank employees in opening
accounts can be in the form of: criminal,
administrative and civil liability. Criminal liability is
when an employee falsifies letters or puts false
information into account opening forms. Meanwhile,
related to administrative responsibilities is when
prospective customers only attach a personal identity
card receipt (PIC). When a PIC is obtained, bank
employees must follow it up by attaching a PIC that
has been issued by the relevant government agency.
In the case of civil liability, when there is an error in
the nominal input of the initial deposit, the bank
employee (who made a mistake) can correct it by
compensating the loss suffered by the customer.
3.4 Standard Operating Procedure of
Banking
The banking industry (bank) is one of the
transaction-intensive business sectors. These
transactions in practice carry many legal risks,
including general criminal, civil, banking and even
money laundering (Muktar, Bustari, et al., 2016).
Legal risks are consequences that must be faced by
banks in their business activities as contained in
Bank Indonesia Regulation No. 5/8/2003 concerning
Application of Risk Management for Commercial
Banks.
In an effort to realize transactions in the field of
savings that are legally safe, the Bank usually has
made a procedural technical provision or often
referred to as the Standard Operational Procedure. In
the SOP on savings, it is usually regulated in detail
and technically how the procedures and conditions
for opening, depositing, withdrawing, transferring,
RTGS to closing a savings.
Arrangement of transactions concerning savings
in SOP, requires "Bank Operations" in carrying out
transactions "must refer" to the relevant SOP.
Transactions must be carried out in accordance with
the terms and procedures specified in the SOP. SOP
is a provision that is forcing the implementation of a
particular transaction. Forcing does not mean that
the SOP must be implemented in full, without
exception. The meaning of "force" is that under
normal conditions SOPs must be carried out to the
maximum extent possible, whereas for certain
conditions, SOPs can be distorted or anticipated in
other ways. For example, in withdrawing or