Supply Chain Management: A Systematic Literature Review
Tri Pujadi
1
, Witarsyah
1
, Haris Setia Budi
1
, Wahyu Sardjono
1
, Bachtiar H. Simamora
2
and Ximing Ruan
3
1
Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia
2
Department of Management, Binus Business School, Bina Nusantara University, Jakarta, Indonesia
3
MSc-International Management, Bristol Business School, University of the West of England, U.K.
Keywords
: Information Technology, Supply Chain Management, e-SCM.
Abstract
: The study aims to conduct a comprehensive literature review on supply chain management frameworks by
determining research sources; determine the keyword pattern for the search process; using inclusion and
exclusion criteria; data extraction; and finally analyzing findings to answer research questions. The results are
a variable component of SCM mapping, and lastly have important implications for theory and practice.
1 INTRODUCTION
The coronavirus pandemic has sparked online
commerce and ordering, forcing retailers to adapt to
digital adoption to ensure the safety of employees and
customers. This includes the use of apps and online
orders for contactless purchases. The more retailers
that adapt this form of technology, and then will make
the consumer more comfortable, which in turn will
encourage e-commerce and delivery to the end user.
In order to maintain an overview, all companies in the
supply chain must use this data to plan and optimize
their business operations effectively.
According Fernandez "The last three months of
social distance have also shown us how dependent we
have become on e-commerce to acquire the goods we
need and the remaining challenges, such as the
visibility of the supply chain that is still
present."(Akyuz, 2016).
"To fully excel in
delivering accurate deliveries to
buyers, retailers
have strengthened their partnerships
with business
partners and focused on the quality of
product
information they make available to
consumers." he
added. With the need for more
consumable and
comprehensive data, brands and
retailers have
worked to transform inefficient, lengthy
and often
manual data management processes and
automate
traditional operations to better anticipate
what
consumers want (Almaktoom, 2010).
There is more work to be done, especially as
social distance will continue to impact the growth of
e-commerce. However, retailers may run the risk of
running into expensive returns if consumers do not
value the delivered product at all like the online
display: using a standards-based data framework
remains essential (Ascencio, 2014).
Consumer issues and problems caused by
COVID-19 can encourage companies to reserve part of
their activities (Ascencio, 2014).As with online trading,
visibility
is likely to increase alongside the technology
behind
these portals.
Supply-Chain-Management can be defined as a
strategies that optimize the flow of materials or
services in order to make the product or service
available to the end user. The aim is to perform this
task in an integrated and cost-effective way (Burgess,
2006).
Today's supply chain is part of every leading
industry. The general categories that underpin
industry-standard supply chain management include
demand planning, procurement, manufacturing,
inventory management, or warehousing and logistics
(Chauhan, 2019).
The context of Supply Chain Management in its
application for small and medium businesses
(MSME) is the timely and efficient delivery of goods or
services to consumers (Chen, 2017) and (Chen, 2011).
MSME operates SCM digitally to achieve this
goal. Therefore, this research literature tries to define
"what are the components of a digital SCM and the
attributes required for MSMEs in their ideal
application". The concept of SCM digitally refers to
1312
Pujadi, T., Witarsyah, ., Setia Budi, H., Sardjono, W., H. Simamora, B. and Ruan, X.
Supply Chain Management: A Systematic Literature Review.
DOI: 10.5220/0010964300003260
In Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science (iCAST-ES 2021), pages 1312-1315
ISBN: 978-989-758-615-6; ISSN: 2975-8246
Copyright
c
 2023 by SCITEPRESS – Science and Technology Publications, Lda. Under CC license (CC BY-NC-ND 4.0)

the use of the internet as a medium for implementing
supply chain management (Chen, 2007), or called e-
supply
chain
2 METHOD
This research study includes a comprehensive
literature review of the supply chain
management
framework that is implemented
digitally to the
electronic supply chain (e-
supply chain). The
implementation consists of
several steps, namely the
identification of the
research source, determine the
keyword pattern
for the search process, use inclusion
and
exclusion criteria, data extraction, and finally
analyze the results to answer research questions.
2.1 The Search Process
The first step in research is to define literature
sources to find suitable journals and articles. The
selected literary sources for the systematic study of
this literature are as follows:
o ACM-Digital-Library ( http://dl.acm.org)
o IEEE Digital-Library (ieeexplore.ieee.org)
o Science Direct (http://www.sciencedirect.com)
o Emerald Insight ( emeraldinsight.com)
o Springer-Link (http://springer.com)
o Taylor-Francis(taylorandfrancis.com/ )
The aims of this research, is to study the use of
supply chain management patterns in business to
achieve more effective and efficient service to
customers. Keyword search is combined with some
terminology for implementing SCM digitally, or e-
SCM.
The keyword pattern used to answer research
questions when searching for related research articles
is organized using Boolean operators to select and
filter data. This is set so that you can prioritize finding
data based on the symbols used. Boolean symbols and
operators that we use in this document, such as
.AND.,. OR. The Keyword combinations are as
follows:
• Supply Chain. OR. Supply Chain
Management.
OR. (e-Supply Chain). AND.
Optimizing. AND.
Electronic Commerce. OR.
E-Commerce
• (Electronic. OR. Digital). AND. Supply
Chain.
AND. Optimizing. AND. Electronic
Commerce
• (E-Supply Chain. OR. Supply Chain
Management). AND. (Optimization. OR.
(Effective. AND. Efficient)) AND. Electronic
Commerce).
Inclusion criteria for search engines consist of
three filter processes. The first is the "Study Found"
process. All articles found in original publications on
specific keywords are saved as found research. The
next step is to filter the article by title and abstract. If
the title and abstract are relevant and appropriate to
help determine the research question, this article will
be saved as a "Study Candidate". The final part of
filtering this article is to carefully read all of the
candidate articles to answer the research questions. If
the article is suitable to answer research questions, it is
defined as a "Selected Study".
In order to clarify the validity of the literature,
criteria for the exclusion of queries are defined in
various procedures, including:
• Select articles based on publishing-dates before
2000.
• The complete paper structure, which means all
identities (journals/conferences, author-identities,
etc.) are men-tioned in the paper.
• Duplicate-papers from the same study are
excluded in the SLR
2.2 The Data Extraction
The study literature examined 392 articles from all
sources and criteria. Of the 392 articles examined, 70
papers are candidate studies based on the
appropriate
title a n d abstract of the research question.
After further
study, only 31 items can be used for
these studies.
Table 1: Data extraction in inclussion criteria.
Source Found Candidate Selected
Google Scholars 106 20 12
ACM-Digital Library 15 4 2
IEEEXplorer 47 7 3
Science direct 81 14 5
Wiley Online 76 12 4
Emerald 23 5 2
Springer 44 8 3
Total 392 70 31
3 RESULT AND DISCUSSION
This literature study aims to examine the components
of supply chain management for a
company's
Supply Chain Management: A Systematic Literature Review
1313

business. The use of digital supply chain
management in companies has created new
opportunities and challenges to improve the
performance of functions in their companies. On this
basis, the general components of electronic supply
chain management (e-supply chain) are identified in
this study. In this section, article presents the
demographics and trends of the Selected Studies
literature, such as Publication sources, year of
publication, classification of ( variable components
and mapping of components supply chain
management and electronic supply chain) of study
literature. Table 2 shows the journal ID, title, year,
type, and name of the journal or conference
Table 2: Publication (source, year, type).
No Title Year Type
1 A Review 2019 J
2 Requirements 2009 J
3 The impact 2020 J
4 Assessing 2020 J
5 Supply 2018 J
6 Method 2020 J
7 Using 2017 C
8 Supply 2016 C
9 Warehouse 2017 C
10 Mathematical 2013 J
11 Research 2018 C
12 User 2017 C
13 A Strategy 2013 J
14 E-procurement 2014 C
15 A hierarchical 2007 J
16 Using ICT 2015 C
17 Information 2019 J
18 The research 2011 C
19 Big Data 2019 C
20 e-Commerce 2002 J
21 Supply 2006 J
22 E-Commerce 2016 C
23 An analysis] 2007 J
24 The Impact. 2018 J
25 The Effect 2014 C
26 Supply chain 2020 J
27 Strategic 2013 J
28 Influence 2020 J
29 A collaborative 2014 J
30 SMEs 2009 J
31 Process 2020 J
Note: J-Journal, C-Conference
From the articles processed, most of the writer's
discipline expertise comes from computer science
(47%), as can be seen in Table 3. It can be concluded
that the topic of supply-chain-management or e-SCM is
a multidisciplinary concept between computer-
science, business-management, information-systems,
and engineering. The developing technology,
especially in electronic-commerce, encourages this
research to find a component framework for e-SCM
that supports convergence between institutions.
According to the study literature, there are 31
components of the e-SCM framework.
Table 3: Author discipline of expertise.
No Discipline # %
Management 20 29%
1 Economics and Business Administration 7 1%
2 Management 2 2%
3 Marketing 10 1%
4 Media Science 1
32
1%
4%
Computer Science
5 Com
p
uter and Mathematical Sciences 8 8%
6 Computer Science 13 14%
7 Information Technology 3 3%
8 Sciences and Technologies
9 Software Engineering
4
7
4%
10%
Information S
y
stems
10 Information Center 1 1%
11 Information Management 4 1%
12 Information Systems 2
9
2%
13%
Engineering
13 En
g
ineerin
g
6 4%
14 Geo
g
ra
p
h
y
1 1%
15 Architecture
2 2%
Total
68
4 IMPLICATION AND
CONCLUSION
This study has two important implications for
theory and practice. First, these results can be used to
determine which key components in supply chain
management and E-SCM support the most effective
operations in the company. Increasing e-commerce
technology, it is necessary to identify the components
of the technology that can increase the effectiveness
of a supply chain management as a result of the
application of the technology (e-SCM) The right
identification of technology components can
maximize the integration of e-commerce applications
in the supply chain management.
iCAST-ES 2021 - International Conference on Applied Science and Technology on Engineering Science
1314

Table 4: The classification of variables.
Variables Com
p
onent Indicatot
Functionality
• Customer • strategic
Offering level
• Order Processing • tactical level
• Inventory • operational
level
Management
• Warehousing
• Transportation
Stakeholder • Producer • Decision made
• Supp lie r • Controllership
• Distributor • Task Force
• Consumer
Impact
• Implication of • Cost
Technology • Quality
• Trust • Service
• Governance Speed
• Ownership
• Reliability
• Relatively new • Effectiveness
• Several • Efficiency
Discipline • Customer
• Predominantly Loyalty
• Conceptual • Market
Framing Development
5 LIMITATION AND FUTURE
RESEARCH
This study has two important implications for
theory and practice. First, these results can be used to
determine which key components in supply chain
management and E-SCM support the most effective
operations in the company.
Based on the identified model component, there
are
many areas that need to be considered for
future
research. The output components are only
conceptual
components for business and enterprise,
and there are
many aspects of the e-SCM component
framework
that need refining. Organizing the part
was a
challenge, although there are many theories
to
support it.
ACKNOWLEDGEMENTS
This study is supported by RTTO (Research and
Technology Transfer Office), Bina Nusantara
University as a part of Bina Nusantara University’s
International Research Grant entitled Supply Chain
Optimization using e-Commerce with contract
number: No.026/VR.RTT/IV/2020 and contract date:
6 April 2020.
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