Emotion Regulation of Fanatical Army (BTS Fans) Involved in

Verbal Aggression: A Phenomenological Study

Alifasa Iqbal

, Klara Amanda

, Agmal Yuladi

and Rahayu Hardianti Utami

Departement of Psychology, State University of Padang, Padang, Indonesia

Keywords: Emotion Regulation, Fanaticism, Verbal Aggression, Fan War.

Abstract: The spread of Hallyu and the rapid advancement of social media has increasing the number of Korean idol

fandoms all over the world, including Indonesia. However, this growth was eventually followed by the fan

war and verbal aggression phenomenon that occur between fans and non-fans. This study examines the

emotional regulation of Army who has experienced verbal aggression on social media. This research uses a

qualitative method with phenomenological approach. Data analysis with Interpretative Phenomenological

Analysis (IPA) method. Data were collected by in-depth interviews, observation, and collecting evidence of

verbal aggression. Two subjects were 20 and 25 years old each having experiences of verbal aggression on

social media regarding their idol. The subject's emotional regulation was analyzed using five stages of The

Theory of Emotion Regulation by Gross. The results found that the subject's involvement of verbal aggression

aimed at his idol on social media attracted the subject to be involved and responded with verbal aggression as

well. The emotion regulation process that should allow the subject to contain his anger failed due to the

responses were considered rude and irrelevant.

1 INTRODUCTION

The fanaticism phenomenon among K-Pop fans has

been going on for quite a long time and occurs a lot

among fans of Korean groups and idols (Lastriani,

2018). One of the most talked-about is the fandom of

the BTS (Bangtan Boys) boyband group called Army,

which was established to exchange information about

their idols (Fachrosi et al., 2020). The Army

community and other K-Pop fandoms are growing all

over the world along with the Hallyu/Korean wave

which is spreading rapidly due to the development of

social media. At the same time, fan wars occur

between fandom groups, one of which is Army and

EXO-L fans of the boyband EXO (Lastriani, 2018).

Fanaticism can be described as a high degree of

concentration of sympathy and loyalty towards a

particular brand, company, event, or similar thing

(Deveci & Ercis, 2017). Fanaticism is identical with

those who insist on ideas that are considered correct

https://orcid.org/0000-0002-6542-2111

https://orcid.org/0000-0001-9031-9792

https://orcid.org/0000-0003-2492-1982

https://orcid.org/0000-0002-5054-4079

and ignore facts that may conflict with thoughts and

beliefs (Chung et al., 2008).

Previous studies have discussed that high

fanaticism can encourage individuals to carry out

verbal aggression on social media (Eliani et al.,

2018). Verbal aggression refers to the use of

aggressive language, whether polite or rude to others

(Hamilton, 2012). This behavior expresses a form of

communication that tends to be destructive both in

social media and face-to-face situations (Rösner et al.,

2016).

Understanding fanaticism psychologically can

begin when an individual's motivation to idolize

someone and participate in a community has a very

positive impact on their well-being and self-

identification in that community (Reysen et al.,

2017). In addition, the phenomenon of K-Pop fans in

particular has been investigated with findings that are

related to significant factors in increasing happiness,

self esteem, and social connectedness in the

perpetrators (Laffan, 2021).

Iqbal, A., Amanda, K., Yuladi, A. and Utami, R.

Emotion Regulation of Fanatical Army (BTS Fans) Involved in Verbal Aggression: A Phenomenological Study.

DOI: 10.5220/0011094500003368

In Proceedings of the International Conference of Mental Health (Icometh 2021), pages 25-32

ISBN: 978-989-758-586-9

Starting from these themes, the research wants to

understand how verbal aggression occurs in Army

with a psychological approach. The experience of

verbal aggression was analyzed by the process of

emotion regulation from (Gross, 2007) which

describes emotion regulation as a series of emotional

regulation processes that include (1) situation

selection; action to get the expected situation, (2)

situation modification; an individual's attempt to

regulate his emotional situation to divert effects, (3)

Attentional deployment; the way individuals direct

their attention, (4) cognitive changes; changes in the

way individuals assess situations to change their

emotions, (5) response modulation; The tendency of

the response starts from the emotion that has

occurred. Another definition of emotion regulation is

described as a series of individual processes

controlling and directing the flow of emotions

(Southam-Gerow & Kendall, 2002).

The occurrence of verbal aggression is important

to study because several studies have found that

verbal aggression can cause emotional exhaustion,

cynicism, and reduced professional efficacy/burnout

(Yaratan & Uludag, 2012). This means that the

impact of verbal aggression can affect the lives of

individuals who are psychologically involved both as

perpetrators and victims. In addition, higher

fanaticism can significantly allow high verbal

aggression on K-Pop fans (Cahyo et al., 2020;

Khumas & Nurdin, 2021). By understanding how the

subject's emotional regulation process occurs when

verbal aggression occurs, this research is expected to

be a guide in preventing and understanding the

phenomena that occur.

Emotion regulation is an important skill that

individuals must possess throughout their

developmental stage because it will be strongly

related to how someone responds to stress in any

situation (Compas et al., 2014). As people age,

emotion regulation becomes principal in influencing

the way individuals deal with interpersonal problems

(Coats & Blanchard-Fields, 2008). Especially at the

early adulthood, based on Erikson's theory (in Brian

et al., 2016) at this stage generally individuals will

focus on forming intimate close relationships.

Individuals have started to build careers and intimate

relationships as independence mature (Seiffe-Krenke,

2006) Socio-emotionally moral development,

identity, career will affect individual attitudes and

lifestyles (Brian et al., 2016).

Based on the phenomenon occurs, we found

individuals who are at early adulthood age still

focusing on their fun with idols or even doing fun

mocking each other idols. We want to explore how

fanaticism exists and becomes an individual's daily

life. And departing from the phenomena that occur,

the results of the study can be a perspective on the

occurrence of verbal aggression on social media from

the point of view of the Army involved.

2 METHOD

This study uses a qualitative research method with a

phenomenological approach. The phenomenological

approach is defined as a research approach that aims

to explain the essence or meaning of a phenomenon

from the point of view of individuals who have

experienced it (Neubauer et al., 2019). This study

wants to examine what and how Verbal Aggression

occurs in ARMY with psychological analysis.

Participants in this study were two females aged

20 years and 25 years. These subjects were obtained

using the Snowball Sampling sample collection

technique, with the following criteria: (1) Early

Adulthood, (2) Being an ARMY at least a year, (3)

Spent money for BTS concerts or merchandise

purchases, and (4) Experienced in doing fan

war/verbal aggression on social media.

The procedural steps taken in this study include:

(1) preparing instruments and criteria. The researcher

prepares an interview guideline that is compiled

based on the study of the theory used, then determines

specific criteria to get the right subject; (2) looking

for respondents. The search for respondents was

carried out by making invitations via WhatsApp chat

containing predetermined subject criteria, then the

invitations were distributed in the ARMY Padang

group; (3) conduct interviews on predetermined

respondents. Subjects who meet the research criteria

are then interviewed with a predetermined schedule

through Zoom Meetings; (4) make verbatim from the

results of the interview; (5) process data using the IPA

method.

This study uses in-depth interviews and

observations in data collection. Interviews were

conducted according to a predetermined schedule via

Zoom Meeting. Then observations were made to see

the synchronization between the statement and the

behavior of the subject. In addition to the interview

and observation methods, additional data collection

was also carried out by collecting digital trace

evidence.

The analysis used in this study is the Interpretative

Phenomenological Analysis (IPA) method. This

method aims to interpret the unique experiences of

respondents and is analyzed in detail (Kahija, 2017).

The steps taken in this method include (1) compiling

Icometh 2021 - International Conference of Mental Health

verbatim (original) transcripts; (2) reading the

transcript many times; (3) composing exploratory

comments, namely the researcher's interpretive

statement on the subject's statement which is

considered important; (4) create emergent themes

from an exploratory comment; (5) create a

superordinate theme from a collection of emergent

themes that have similar meanings; (6) organize the

whole theme in the parent table.

The validity checking of the data in this study uses

the Triangulation method was carried out with the

type of Research Triangulation, which involved the

participation of more than one researcher in research

to enrich the point of view of the phenomenon (Carter

et al., 2014).

3 RESULT

Both subjects experienced similar emotional

experiences in terms of fanaticism to each other.

Meanwhile, in the experience of verbal aggression,

there is a slightly different process but still produces

the same emotional output between subjects. We

summarize the themes obtained from the experience

of the subjects with six superordinate themes. One

theme discusses the picture of fanaticism and the

other five is the description of the stages of emotion

regulation based on the theory of emotion regulation

from (Gross, 2007).

Table 1: Superordinate and subordinate themes.

erordinate Theme Subordinate Theme

Fanaticism Themes

Positive emotion such as

enthusiasm and

admiration from the self-

love campaign and idol’s

ositive values

Willingness to spend

money to buy

merchandises

Involvement in social

events

Situation Selection Interest to a post and

comment about her idol,

some of them are

aggressive statements

Situation Modification Subjects getting more

focused on conversation

topics at hand and start

taking small action to

alter the early emotional

effect

Attentional Deployment

Subject 1 takes a

distraction action b

trying to help fellow

Army defend their idol

and ignore the insult

Subject 2 is getting more

focused and concentrated

on aggressive and

offensive tweet re

lies

Cognitive Change Both subjects appraise

the replies were getting

irrelevant and even

started to bully them

ersonall

Response Modulation Subjects couldn't stand

the irrelevant insult and

finally retaliate

ressivel

3.1 Fanaticism

Both subjects admitted experiencing positive

emotions by being BTS fans. Subjects admired the

career journey, meaningful works, and inspiring self-

love campaigns. These are the things that motivate the

subject and make him excited every day. The subject

believes that there are positive values that are worth

following from his idol.

Subject 1 started liking BTS when her older sister

showed her a BTS music video that she thought was

interesting. After seeing this video, the subject

admitted that she became interested in things about

BTS until she finally became fond of BTS. While on

the second subject, she admitted that at first, she did

not like things that smelled of K-Pop. However, one

day she became curious becauses she saw the

enthusiasm of her friends for K-Pop. Thanks to her

curiosity, the subject started watching K-Pop idol

group music videos until finally became interested in

K-Pop.

“I watched it 2 times, 3 times I watched them

make noise, sis, the song is really good, she

said that I started to get interested, why are

people so interested, how come it was really

cool, right? maybe this is what it looks like,

maybe it's from my subconscious, I think so

I'm starting to get curious, I'll find out for

myself until I saw it on YouTube at first, oh,

so this is what it looks like, maybe it's all like

that, I looked at it and then watched it, how

long has it been 2 months what's 3 months oh

I don't know I forgot I slept late after 12 even

after 1 just to watch their content on

YouTube” (Subject 1)

On her way to liking BTS, the subject admitted

that she had many positive impacts that motivated

their lives. According to subject 1, BTS was able to

Emotion Regulation of Fanatical Army (BTS Fans) Involved in Verbal Aggression: A Phenomenological Study

motivate her to study hard and increase her self-love.

Not much different from the first subject, subject 2

admits that BTS's journey of life is very meaningful

so that they can inspire and arouse enthusiasm and

have values that are worth-following.

“It's more of a motivation. I put their photo

card in my binder, so if I open it, I feel like

I'm more enthusiastic. Then it's more about

love yourself, said Namjoon. They are indeed

influencing like this, at first we were

insecure, but we saw their struggle from the

start, how they really work hard, and it

affects us just like that. So now I don't really

feel the insecurity, since I know BTS, it's more

like I'm more confident, more self-love.”

(Subject 2)

Subjects admitted that they were willing to spend

some of their money and savings to buy BTS-themed

merchandise. Some items even have a high price.

Collecting merchandise such as photo cards, posters,

albums, lightsticks creates pleasure for the subject.

During their time as ARMY, the subjects claimed to

have collected albums, lightsticks, posters, and photo

cards. The subject admitted that she was willing to

spend money to be able to get BTS merchandise even

though it was not cheap. Subjects admitted that they

really liked the availability of content, so she could

always enjoy it.

“So it's been a while, yeah, it's been almost a

month or two. I'm saving the money because

I want to buy the original lightstick, which is

around a million rupiah.” (Subject 2)

The subject often participates and is involved in

events held by the fandom community both online

and offline. In the experience of the two subjects,

there are events such as birthday celebrations for

members and groups, watching concerts together, to

holding social events such as distributing food for

iftar and raising funds. Subject 1 claimed to have been

involved in social activities organized by Army.

While the second subject admitted that he always

participated in activities organized by the Army

community in her town if the schedule did not occur

at the same with her work schedule. The subject also

claimed to be proud of the Army community in her

city, even though they are a minority group, they can

still carry out useful social activities.

“Well for contributions, I always participate

if it doesn't coincide with my work schedule.

For example, like watching an online concert

together, participating in birthday events.

There are birthday events, these events must

be held every year. If I'm not mistaken, the

City's Army Community held a fundraising

event and distributed food for iftar. I don't

have the chance to join the last event, it was

handled by the committees. Salute to the field

committee. That's what makes me respect the

Army community, they have a high social

spirit. That's what I like about this fandom”

(Subject 2)

3.2 Emotion Regulation

We analyzed the emotion regulation experienced by

the subjects from their experiences with each case.

Subject 1 felt high negative emotions as a result of the

Verbal Aggression that occurred. It started when the

subject and her friends were curious about the

reviews on social media about BTS, which later

turned into a war between herself and the haters. She

even had been dialed by the haters several times until

she began to feel fear that her social media was

tracked and her photos misused.

“Yes (she got several terrors), that's why I

private my social media. I still use my

account but I private it because I'm afraid

that the haters will misuse the photo like that,

I'm afraid it's more like that” (Subject 1)

In subject 2, the Verbal Aggression on social

media she did began when she replied to a tweet that

she considered belittling BTS. In addition to Twitter,

subject 2 has also done verbal aggression in the

comments column of a Tiktoker who made content

generalizing Korean culture too much. The impact of

this incident was that the subject was verbally

attacked, which made her reluctant to upload or

update anything on his social media for a long time.

“Oh yes, definitely, mentally. Mentally, I felt

a bad mood that it's like, uh, when I say

something like this I'm afraid it's wrong. Or

it could be chaos again. Anyway, it's been a

few years that I haven't posted on Instagram

at all, almost two years I think. I haven't

posted anything on Instagram in almost two

years, I haven't tweeted anything on Twitter,

no. It's been crazy, two years. Almost two

years.” (Subject 2)

Each subject told her experiences of carrying out

Verbal Aggression on Instagram, Telegram, Twitter,

and Tiktok. For a comprehensible description of

emotion regulation, we analyze it one by one based

on Gross and Thompson's (2007) emotion regulation

theory, through the following five stages:

Icometh 2021 - International Conference of Mental Health

3.2.1 Situation Selection

The situation started when both subjects in their own

events scrolled and discussed their idol as fangirling

in social media. Subject 1 got interested when she

began to see a kind of haters group link given by his

friends on Telegram group. Then she joined the group

and read the conversation and comments from haters.

“So at first, I was curious. A friend gave me

a group link and then I tried to join.” (Subject

While subject 2, the situation selection begins

with her interest in seeing a tweet from a fan of

another band comparing his idol to BTS. That person

thinks that BTS's songs are not worthy to be displayed

in international events. In another situation, the

subject saw content on Tiktok discussing alleged

religious harassment on a Korean TV station

broadcast.

“At that time on Twitter I saw someone's

statement, have you ever heard of you at that

time some of BTS songs were going played

for the rocket mission to the moon? So he said

like this, your K-Pop idols are nothing

compared to ours, plastics!” (Subject 2)

3.2.2 Situation Modification

The situation change experienced by the two subjects

started with observing. Subject 1 tries to anticipate his

fandom friends not to reply to haters and moves his

friends to spam support his idol. In another situation,

she is trying to understand that a posts in Instagram

by a news portal are basically just information that

can be good news for Army.

“When I joined the group, it turned out to be

like a war (fans and haters argue), it's like

why are you guys doing this?” (Subject 1)

In subject 2, the selection of the situation is a bit

different. When Subject 1 still could respond more

positively, Subject 2 started replying and commenting

on the haters' posts with her opinion.

“I made it like this, just so you know, I told

the FM fans earlier, for your information, our

K-Pop idols have never nudged your artists,

why are you nudging us? I said so.

Remember, you guys aren't better than our

idols, why? Your idol song even talked about

a murder!” (Subject 2)

“He made content to pit Indonesians and K-

Pop fans against each other. Meanwhile, this

violation happened not because of BTS, but

because of one of the television broadcasts in

Korea.” (Subject 2)

3.2.3 Attentional Deployment

At this stage, there is a considerable difference

between these two subjects. On subject 1, she tried to

distract herself from the haters' comments and focus

on supporting BTS. While in subject 2, she is more

concentrated on replying haters' comments.

“We spam with purple hearts, a lot of hearts

to cover up rude comments, all kinds of dirty

comments. For Armys who come in and keep

streaming, Armys, you don't have to feel

down. Cover up those nasty comments!

(Subject 1)

While Subject 2 didn't expect her response could

provoke the anger of the band fans, and other non-

fans start blaspheming her. In Tiktok situations, she

actually commented first but then she deletes it. Later

she saw some comments given by other people to the

Tiktoker is supporting and some more disagreeing.

This is what makes her more concentrated on this

problem.

“Well, finally, when I discussed it on Twitter,

there were a lot of FM's fans replied to my

tweet. Approximately there are 2000 or 3000

retweet on my Twitter.” (Subject 2)

“I actually made it (put a comment) rough

before, but then I pulled it back before it was

read by other people. I'm afraid it's going to

be chaos again. But it turns out that a lot of

people hate his content too, some Indonesian

celebrities also replying his content.”

(Subject 2)

3.2.4 Cognitive Change

Cognitive changes describe how the subject appraises

the situation. Subject 1 began to think about replying

to the blasphemous comments one by one as a defense

for herself.

“If they insulted me first, then I insulted they

back.” (Subject 1)

Meanwhile, subject 2 felt that the replies on

Twitter related to herself were only used as a mockery

for her. In another situation, she thought the

generalization made by this Tiktoker is a situation

that is considered irrelevant to the main topic it should

be.

“There's my profile picture on Twitter for

sure, my bio contains my address too.

Everything on my Twitter account about me

is complete. So they searched me on

Instagram too, I was bullied in the DM. Also

on Twitter, they mentioned me a lot. They're

Emotion Regulation of Fanatical Army (BTS Fans) Involved in Verbal Aggression: A Phenomenological Study

mocking me like, you know, look, look at you,

look at you, you pig! and you're not better

than a pig's tail they said that.” (Subject 2)

“They brought BTS into the conversation

because BTS is the one who's getting popular

at that time. They say, oh, this is crazy, K-

Pop, all kinds of things, BTS, BTS, ice cubes,

all kinds of things. Boys shake like that, waste

plastics!” (Subject 2)

3.2.5 Response Modulation

At this stage the subject finally responds to the

situation of verbal aggression he faces. Subject 1

chose to vent his anger by replying to comments and

blasphemy that came. The subject does not hesitate to

reply with a harsh word to the person who started the

blasphemy with a harsh word first.

“The worst thing was that I was annoyed that

he treated me with harsh words, do you

understand? It's like they're mentioning the

names of animals like that, so I replied to him

directly. What bothers him? Just explain

right here. I've also been insulted like, you,

dog! There are also those who chat with me

right away making a lot of noise, replying to

voice notes also all kinds of things.” (Subject

“It's bad, really, if they have good intentions,

we'll be good too. But if they are like that

(harsh, aggressive), we will get like that too.

If they don't nudge first, we won't be like

that.” (Subject 1)

From this situation, the subject admitted the

feeling of satisfaction after doing "war" with haters.

“Yes, more like satisfaction, I'm satisfied, it's

like I've already replied and they just

replying with a sticker, there's nothing else to

reply to, and that's the satisfaction after the

war with haters” (Subject 1)

Meanwhile, the situation in Subject 2 became

continuous verbal aggression on Twitter. In another

situation, the subject also verbally acts in the

comments section of the Tiktoker’s content regarding

the content that overgeneralizes.

"Well, finally, I saw that it was more than

2000 replies, 2000 who retweeted my

message because I was carrying FM.

Honestly, my intention was not to insult FM,

I just replied to this someone's tweet about my

idol, you know, but why did I get those insult,

oh, maybe because I'm a K-Poper, right?"

(Subject 2)

"Yes, until they look for photos of me on

Instagram, after that they sent the photos to

Twitter. Wow, come look at this child, this

child is studying in U** (subject's college),

she lives here, look at her photo! He said.

What a shame for my town!" (Subject 2)

From this situation, the subject admitted that she

did not regret her actions because according to her,

she had the right to express her opinion on social

media freely.

“No regret at all. That’s what my heart

desires.” (Subject 2)

4 DISCUSSION

Positive emotions manifested when both subjects

became fans of BTS and joined ARMY. Both subjects

felt a pleasant experience from the messages

contained in each BTS song. This experience further

increases fans' love for their idols and can form

emotional loyalty because of the positive emotions

formed (Worthington et al., 2010). This influence

occurs continuously and continuously so that the

subject is still a fan to this day.

Overall, it can be understood that verbal

aggression that occurs in the subjects starts from

negative emotions due to his idol being insulted or

demeaned by others. Although initially, the subject

admitted that they had tried to regulate their emotion

and distract it, the comments and insults that came

insistently started to get out of context, thus triggering

the subject's anger. Eliani et al., (2018) research found

that high fanaticism in K-Pop has a high influence on

verbal aggression. The subject admitted that they did

not accept if their idol was mocked, this feeling was

described by Subject 2 like seeing her own friend

being mocked.

The occurrence of verbal aggression in both

subjects was described in four different situations,

respectively. Subject 1 shared her experience with

verbal aggression in groups of haters from the

Telegram application and on a portal that reviews

BTS on Instagram. Meanwhile, S2 experienced

verbal aggression attacks from many Tweeps on

Twitter and also had participated in verbal aggression

in the comments column of Tiktok content. In the

process of selecting the situation, each subject

observed what was being discussed on social media

about their idol and found that there was offensive

content or reviews. This continues in the second

stage, namely changing the situation where each

subject anticipates to reduce negative emotions that

will occur. Subject 1 focuses on positive comments

Icometh 2021 - International Conference of Mental Health

from fellow ARMYs. In other situations, she also

tries to focus on news reviews that talk about her idol.

S2 tries to reply to someone's tweet by comparing her

idol to other idols. And in the other situation, she

focused on the comments of a Tiktoker and some of

his followers generalizing religious harassment to the

whole Korean culture.

The next stage is attention deployment. In this

stage Gross (2007) explains that there are two

possible strategies, namely distraction and

concentration. In the situations experienced by

Subject 1, it can be identified that there is a tendency

for distractions to occur because the subject shifts her

thoughts and focuses on supporting his idol. Whereas

in Subject 2 there was concentration because many

people reply her tweets being responded to, and on

Tiktok there were many comments that contradicted

the statement of the content maker.

From the situation that occurred, each subject

began to appraise the response to be disclosed.

Subject 1 and Subject 2 assessed that the situation was

starting to be irrelevant to the initial theme and

instead tended to be blasphemous to each individual.

From this appraisal, decision emerged of each subject

to finally responding to comments and blasphemy

with verbal aggression. From this incident, both

Subject 1 and Subject 2 each felt a considerable

impact on social media. Subjects experienced verbal

aggression to the stage of bullying their personal

space. Specifically Subject 2, the "war" made her

reluctant to make posts or updates on her social media

accounts. This means that the verbal aggression felt

by the subject has a significant impact on his mental

health (Walsh & Clarke, 2003). This problem was

finally resolved by each subject by silence on their

respective social media and over time. Finally, the

reply comments stopped. However, from the whole

incident, all subjects admitted that they did not feel

regret for doing verbal aggression because it was a

defense for themselves and especially their idols.

This study describes how the process of emotion

regulation in individuals occurs, especially on how

negative emotions are created based on verbal

aggression cases. From these well-understood results,

we would like to emphasize the importance of

awareness of the ability of emotion regulation for

individual psychological well-being as one of the

mental health issues. Having good emotional

regulation will support individual adaptive functions

and maintain psychological well-being (Nyklíček et

al., 2011). Moreover, a good emotion regulation

mechanism is also correlated with mindfulness, well-

being, and finally good mental health status (Mandal

et al., 2017).

5 CONCLUSION

This study discusses two interrelated themes in

viewing cases of Verbal Aggression that occurred in

the Army group. Broadly speaking, the discussion

includes Fanaticism which is detailed in the results as

attitudes towards idols that create positive emotions

in the subjects, and the satisfaction achieved when

they can have merchandise with the BTS theme.

Meanwhile, the discussion of emotion regulation

based on the verbal aggression cases is described in

five themes based on Gross's theory with five stages

of the emotion regulation process. With the

phenomenological analysis, it is illustrated how

negative emotions develop significantly in the subject

formed due to the phenomena that occur.

The subjects are quite active in activities as an

Army. Not only fangirling with their friends but

subjects have also been involved in social activities

carried out by the community. As in the case

discussed, they are also involved in verbal aggression

between fandoms or haters. The subject admitted that

they would not start a commotion if he was not

nudged first. However, if the situation compels them

to intervene, they will not be half-hearted and respond

with verbal aggression. Subjects admitted that they

had experienced terror until they was called by haters

and caused their fear if his social media account was

also reached and misused. From the whole incident,

all subjects admitted that they did not feel regret for

doing verbal aggression because it was a defense for

themselves and their idols.

We want to highlight the importance of

mindfulness to be able to master the regulation of

emotions because it will have a huge impact on both

ourselves and others. From the cases we discussed,

we can learn that the situation created can be

anticipated with the right attitude and consideration.

Thus, this study has some limitations. This study

only involved female respondents, which may make

a difference if the data were obtained from sources

with different genders. Different experiences may

also be found if the data is obtained from other

respondents who have been fans longer than the

respondents involved. We also suggest adding more

data sources for further research to enrich more

perspective.

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