access to court for persons who do not have such a
signature.
Another effective element of the human rights
protection mechanism is the right to send individual
or collective written appeals or personally apply to
state authorities, local self-government bodies and
officials and officials of these bodies, who are obliged
to consider the appeal and give a reasoned response
within the time limit established by law. According to
Art. 5 of the Law of Ukraine "On Citizens' Appeals"
provides that a written appeal can be sent using the
Internet, electronic communications (electronic
appeal). In an electronic appeal, in addition to general
requirements, an e-mail address must be indicated to
which a response can be sent to the applicant, or
information about other means of communication
with him.
For example, on the official website of the
Ministry of Digital Transformation, in the "Appeal"
section, it is indicated that a person can submit an
appeal by mail to the address of the Ministry or by
submitting an electronic appeal in a certain form by
filling in the necessary data - last name and first name,
phone number, text of the appeal, electronic mail and
a link to the page on social networks.
Another example is the ways citizens contact the
Vinnitsa Regional State Administration, which are
carried out by phone or by holding a personal
reception, and the information portal of the Sumy
City Council provides for citizens to apply
exclusively in electronic form, by filling in
information by last name and first name, telephone,
e-mail, text of the appeal, address of residence, etc.
(Podzigun, 2021).
A special form of collective appeal of citizens is
electronic petitions, the characteristic features of
which, according to the analysis of Article 23-1 of the
above-mentioned law, are: a) the presence of a special
addressee (the President of Ukraine, the Verkhovna
Rada of Ukraine, the Cabinet of Ministers of Ukraine
and local authorities); b) an exceptional procedure for
submission (by filling out a special form on the
official website of the body to which it is addressed,
or on the website of the public association collecting
signatures); c) an electronic petition is subject to
consideration, provided that at least 25,000 signatures
are collected in support of it within no more than three
months. For local petitions, the number and term of
their meeting is established by the charter of the
territorial community.
The statistics of the use of this digital
transformation tool by the citizens of Ukraine
demonstrates a growing potential. So, during the
existence of the platform Unified Platform of Local
Electronic Democracy (since 2018), 21676 local
petitions were submitted using the toolkit, 4228 of
which were supported; 31751 problems were brought
up for general discussion, 25475 of which were
solved.
However, such appeals are not even generally
binding, so their creation is still more of an instrument
of access to information than an effective instrument
for the protection of human rights.
The latest technologies in all spheres of public life
are becoming more widespread due to significant
convenience for consumers, including online
financial services. Accordingly, with the transition of
customers to online, the algorithm of service
provision changes somewhat.
It is important to add that the development of
modern technologies and their implementation in all
spheres of public life have changed the vector of
development of society as a whole, and not only have
become an effective tool for citizens to protect their
existing rights, but also have led to the emergence of
new, so-called information rights. Some scientists
refer to these rights exclusively as information rights
and technologies (Golovistikova, et al., 2008). In
turn, D.M. Shebanits, among the rights of the fourth
generation, distinguishes the right to use virtual
information (Shebanits, 2015).
According to the author, the emergence of the
fourth generation of human rights is associated with
the processes of democratization, humanization,
informatization, development of computer
technology, with some research in science, medicine,
biology, cybernetics, space (Shebanits, 2015).
The position of D.M. Shebanitsa on the further
development of the theory of generations of human
rights: “Obviously, the body of rights that need
protection in today's integration environment will
inevitably expand. Therefore, it seems that in the near
future there will be the fifth, sixth, seventh generation
of human rights (Shebanits, 2015).
However, humanity started talking about their
existence in a pure form relatively recently, because
they are considered the rights of the fourth generation
of human rights, which is emphasized by A.B.
Vengerov (Vengerov, 2000). Given this, there is a
need for high-quality monitoring and protection,
including the rights of the fourth generation.
For example, in Ukraine, this research is being
carried out by the Human Rights Platform NGO,
which in 2018, with the support of Counterpart
International, is implementing a project to monitor
human rights violations online, which includes both
the process of tracking violations and their legal
analysis. According to the December 2020 Human
ISC SAI 2022 - V International Scientific Congress SOCIETY OF AMBIENT INTELLIGENCE