participants, and create first-class customer service to
strengthen cooperation with many stakeholders
through the construction of integrated customer
service platform. With the building of the platform, it
can also promote service agility and trade facilitation,
and provide all-weather and all-round interactive
services to ensure convenient and reliable services.
Port integrated customer service platform
mainly consists of port and shipping customer
integrated service system, customer call service
system and mobile application service system.
Among them, the port and shipping customer
integrated service system mainly includes business
acceptance, online business operation and other
functions. Customer call service system mainly
includes one key call service, online message service
and other functions. Internet mobile application
system mainly realizes the extension of customer
comprehensive service to mobile terminal.
7 CONCLUSION
Through the construction in the next 10-20 years,
China's inland ports will realize the deep integration
of the new generation of information technologies
and port production and operation processes, so that
the port production, management and services can
fully realize informatization, digitization and
intellectualization. The port production and operation
segments such as ship berthing and departure, cargo
loading and unloading, passenger arrival and
departure are highly coordinated (Hou, Zhuang, Shi,
& Wan, 2020), the port production efficiency, safety
and environmental protection level will be
significantly improved, and the operating cost will be
reasonably reduced. The smart port construction will
fully realize the comprehensive perception of
elements, sharing of information, intelligence of
production and high-quality services (Wang, 2020),
and promote the fundamental transformation of
inland port production and operation from business
process type to accurate digital type and then to agile
smart type.
At the same time, the construction of China's
inland high-quality smart port will breed more
modern inland ports with extensive network coverage
and high flexibility (Peng, 2020), guided by
knowledge and intelligence, based on advanced
information and intelligent technologies, and form a
high-quality "smart port" developing pattern of
"global perception of information, comprehensive
intelligence of production, full analysis of decision-
making, transparency of service and full-time
interconnection", supporting regional economic and
social development efficiently.
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