Government Development to realize good
governance.
In response to the policy on SPBE, there are
currently many innovations in government services
in the form of programs, website-based services, or
websites and applications launched by the
government to improve the quality of its services
to the community. In the field of population and
civil registration, the policy was welcomed with a
policy derivative in the form of Minister of Home
Affairs Regulation Number 7 of 2019 Online
Population Administration Services.
The real action of the Pekanbaru City government
towards this policy is to launch the Population
Integrated Service Information System
(Sipenduduk) Program organized by the Pekanbaru
City Dukcapil Office Sipenduduk is an electronic-
based population service innovation program with
the aim that services submitted by the community
can be easier, faster, anywhere and anytime
without having to visit the Disdukcapil Office
directly. This turned out to be very useful when in
April 2020 Pekanbaru City implemented a PSBB
policy which led to manual restrictions on public
services to prevent the spread of the COVID-19
virus outbreak.
However, the problem was when in November
2020 there was a crowd and population density
caused by queuing for manual population services
in front of the Pekanbaru City Disdukcapil office.
This is a big question for researchers seeing that
amid the severity of the Covid-19 case and the
implementation of the PSBB policy, residents are
queuing for population services manually, even
though with the Sipenduduk service the
community should be able to directly apply for
service access from home and still comply with
Health protocols by not creating crowds.
So based on this phenomenon, the researcher is
interested in analyzing the problem in the form of
research with the title "Implementation of the
Population Integrated Service Information System
Program (Sipenduduk) in Pekanbaru City ''.
2 LITERATUR REVIEW
Previous studies used as references are research
conducted by Wirawan and Rahaju (2019) with the
title Implementation of the "Doctor of Population
Online" Application (Study on Birth Certificate
Services at the Population and Civil Registration
Office of Gresik Regency). This research is located
in Gresik Regency and measures policy
implementation using Edward III's theory. The
results found that the implementation of Dr. Kepo
based on Edward III’s theory from the
communication factor has been well implemented
through regular face-to-face meetings. The resource
factor is also good because it utilizes social media
as a means of disseminating information.
Disposition Factors, registers are still required to
have a swift attitude. Bureaucratic Structure
Factors, Gresik Regency Government provides
special funds for registers and also supervises staff.
Another research was conducted by Widhiastiti,
2017 with the title Implementation of the Online-
Based Birth Certificate Recording Program (Case
Study of the Capil Online Innovation Program at
the Denpasar City Population and Civil
Registration Office. This research is located in
Denpasar city, analysis is done using Edward III’s
theory. The results of this study found that the
implementation of the online innovation program
at the Denpasar City Disdukcapil is still not
effective due to program damage so innovation
services cannot be used and there is no overall
accountability from the agency concerned.
The implementation analysis in this study was
carried out using Mazmanian and Sabatier’s theory
because, with many indicators and details in each
major variable in this theory, it can explain the
complexity of this research. Implementation
according to Mazmanian and Sabatier in Widodo
(2021: 88) that implementation, is the
implementation of a policy decision. The policy
can usually take the form of legislation, and can
also be an important order or decision, from the
executive or judicial body. The main essence is to
understand what steps should be taken after a
policy is officially formulated. The formulation
includes efforts to implement it to produce real
implications for the community or target group.
According to Mazmanian and Sabatier in
Subarsono (2011: 94), the successful
implementation of a policy is influenced by three
variable characteristics, namely:
a. Characteristics of the Problem
1) Level of technical difficulty of the problem
2) Diversity of target group behavior
3) Percentage of target group to total population
4) Degree of change expected