Implementation of the JakEVO Application to Facilitate Public

Services in Koja Sub-Distric

Kristoforus Fono and M. Lukman Hakim

Department of Government Science, Universitas 17 Agustus 1945 Jakarta, Indonesia

Keywords: Implementation, JakEVO Application, PTSP Koja.

Abstract: Research conducted in Koja sub-district, North Jakarta regarding the implementation of the JakEVO

application in facilitating public services in Koja sub-district as the implementer of the One Stop Integrated

Service Capital Management Unit (UP PMPTSP). The approach used in this research is a descriptive

qualitative approach with the Edward III implementation indicators, the unit of analysis, namely the UP

PMPTSP Service unit, Koja District, North Jakarta and the community using the JakEVO application. Data

collection techniques use observation, interviews and documentation. Data was analyzed qualitatively with

descriptive analysis supported by primary data and secondary data analysis. The results of research related

to the implementation of the JakEVO application in facilitating public services in Koja sub-district show

that 1) the implementation of the JakEVO application has been carried out well, 2) the obstacles found in

implementing the JakEVO application include Human Resources and the JakEVO application, this shows

that there are no maximum, which is related to the Jakevo application service based on Regional Regulation

Number 12 of 2013 concerning the Implementation of One Stop Integrated Services, regarding the JakEVO

application service in making permits to the public. 3) the efforts made to overcome obstacles in the

implementation of the Jakevo application in making things easier for the user community are from the UP

PMPTSP, namely by conducting outreach and providing direction to the user community. factors that

influence the implementation of the JakEVO application in facilitating public services in Koja sub-district,

namely: Communication, resources, disposition or attitude of implementers, bureaucratic structure.

INTRODUCTION

Central and regional government efforts to respond

to the diverse needs and rights of each individual are

realized in the provision of public services. Public

services can be provided through a license or

without a license.

The current public condition in Indonesia shows

the results according to the Assessment Results of

the Indonesian Ombudsman (2023) as the supervisor

of public services as mandated in Article 35 of Law

Number 25 of 2009 concerning Public Services has

carried out an assessment of government

administration at the ministry/institution level,

provincial government, and district/city governments

throughout Indonesia.

One Stop Integrated Services (PTSP) aims to

shorten licensing procedures when a business is

established, which is complained about by many

business owners who have used business licensing

services. The procedure from the application stage to

the issuance of permit documents is considered by

the public or investors to take too long to process

and license permits. The government issued a public

service policy to simplify licensing services through

the JakEVO application.

Service Standards are a reference that becomes a

benchmark in assessing service quality as a

Government Commitment to Providing Excellent

Service. The best type of service is one that can

provide encouragement to service recipients (the

general public) and is the best type of service

because it can meet all community needs.

Innovations in service delivery will basically change

the following four things: work units in sub-districts,

regions, agencies and authorities who must

coordinate their efforts when launching their tasks

with the One Stop Integrated Service (PTSP)

program. The JakEVO application is currently

available at the DKI Jakarta Investment and One

Stop Integrated Services Department dan Pelayanan

Terpadu Satu Pintu DKI Jakarta.

Fono, K. and Hakim, M.

Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric.

DOI: 10.5220/0012580300003821

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 4th International Seminar and Call for Paper (ISCP UTA ’45 JAKARTA 2023), pages 55-58

ISBN: 978-989-758-691-0; ISSN: 2828-853X

LITERATUR REVIEW

Based on this description, this research focuses more

on public service innovation in making it easier for

the public to obtain permits for a case study of the

JakEVO application in Koja sub-district with the

formulation of this research problem being as

follows: How does the implementation of the

JakEVO application facilitate public services in

Koja sub-district? And what are the obstacles faced

in using the JakEVO application in Koja sub-district,

North Jakarta? Objective: To find out what drives

the implementation of public services in the JakEVO

application in making it easier for Koja residents to

obtain permits. To find out the implementation of

the JakEVO application in licensing services by the

One Stop Investment and Integrated Services

Service in Koja sub-district, North Jakarta.

METHODS

This research uses a descriptive qualitative

approach. descriptive research method for A

descriptive study. The focus of the research aims to

determine the implementation of the JakEVO

application in licensing services by the Investment

and One Stop Integrated Services Service in Koja

sub-district, North Jakarta. Observation of the

application user community used in data collection.

Observation is essentially HR (Human Resources).

RESULTS AND DISCUSSION

The researcher uses George Edward III's model

which will be explained in the analysis based on

indicators of implementation of research results and

interviews using descriptive qualitative methods.

that from the results of interviews between the user

community and the head of the Investment

Management Unit Service and One Stop Integrated

Services and it has been very good, this is reflected

in the availability of facilities and programs carried

out by the UP PMPTSP Koja service in providing

licensing services by opening many promotional

events or even advertising on the internet so that it

can provide services that can support public services

to the community.

Resources: With the results of interviews, both

application users and the UP PMPTSP Koja service

both provided answers to resource indicators based

on the implementation of the JakEVO application in

providing licensing services which have been carried

out according to procedures. JakEVO and service

staff are very helpful and make licensing services

easier. Bureaucratic Structure The results of

interviews between users and the department both

concluded that service operation standards have been

carried out in accordance with the regulations set by

the UP PMPTSP department of DKI Jakarta

province in providing services to the community

through the JakEVO application.

What are the obstacles faced in using the

JakEVO application in Koja sub-district, North

Jakarta? Human Resources Information from

interviews obtained from the Koja sub-district head

explains that many people do not understand the use

of information technology system services, this is

AJIB which is under the auspices of the UP

PMPTSP service which is assigned to Koja sub-

district carrying out activities directly to the location

to review and carry out implementation of

procedures for using licensing services for those

users who experience obstacles or problems in using

the application. Ajib is also tasked with collecting

directly (dor to dor) files or licensing documents that

the user community wishes to submit.

JakEVO application: From the results of

interviews with the user community, there are

problems faced when using the JakEVO application.

The problem referred to by the community is that

when uploading files or documents, permit

applicants often experience problems with a weak

internet connection resulting in the application

automatically leaving the display.

My view on the JakEVO application: The

JakEVO application is a solution for ease of doing

business for business people who want to start their

business in Jakarta. We are well aware that

economic development in Indonesia is increasingly

rapid and more and more new businesses are

emerging. This progress must be supported by better

licensing and non-licensing services so that business

actors can realize that managing it themselves is

easy. With the various advantages of the JakEVO

application, what types of permits have been

regulated by the central government PM PTSP

service, the user community can access and apply

for permits according to their needs. This makes

licensing via the JakEVO application of course very

helpful for users because through the JakEVO

application users are provided with conveniences

such as saving time, energy, costs and so on.

Responding to the obstacles in the results of

interviews between the user community and the

Koja sub-district UP PMPTSP service in

ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA

implementing the JakEVO application is related to

human resources and the JakEVO application itself.

The government from the UP PMPTSP Service

continues to strive to optimize the central

government's work program in providingpublic

services to the community. The UP PMPTSP

Department of Koja sub-district will attempt to

survey the satisfaction index of the community in

order to improve any obstacles faced by the

community around Koja sub-district

CONCLUSIONS

Description and results of research entitled

Implementation of the JakEVO Application in

Facilitating Public Services in Koja District, it can

be concluded that the success of the programs that

have been implemented in implementing the

JakEVO application can be seen from the indicators

below.

Communication shows that the results of

interviews between the user community and the head

of the Investment Management Unit and One-Stop

Integrated Services Service are very good, this is

reflected in the availability of facilities and programs

carried out by the UP PMPTSP Koja service in

providing licensing services by opening many

promotions events or even advertisements on the

internet so that they can provide services that can

support public services to the community.

Resources: Based on the results of interviews,

both application users and the UP PMPTSP Koja

service both provided answers to resource indicators

based on the implementation of the Jakevo

application in providing licensing services which

had been carried out according to procedures. The

attitude of the results of interviews between users

and the Koja District UP PMPTSP service shows

that the working procedures of both the JakEVO

application and service employees are very helpful

and make licensing services easier.

Bureaucratic Structure The results of interviews

between users and the department both concluded

that service operation standards have been carried

out in accordance with the regulations set by the UP

PMPTSP department of DKI Jakarta province in

providing services to the community through the

JakEVO application.

Responding to the obstacles in the results of

interviews between the user community and the

Koja sub-district UP PMPTSP service in

implementing the JakEVO application is related to

human resources and the JakEVO application itself.

The government from the UP PMPTSP Service

continues to strive to optimize the central

government's work program in providing public

services to the community. UP PMPTSP Department

Koja sub-district will attempt to survey the

satisfaction index of the community in order to

improve any obstacles faced by the community

around Koja sub-district.

Suggestions Based on the conclusions explained

above, suggestions are made to the UP PMPTSP

Service, Koja District, North Jakarta. Responding to

the obstacles faced by the user community, there is a

need to improve the application and the flow of how

to use the JakEVO application. The community

using the JakEVO application must provide more

appropriate electronic goods (upgrade) which can be

accessed quickly, such as internet conditions,

cellphone or computer capacity so that it can operate

optimally when using the JaEVO application.

REFERENCES

Artikel SINDOnews.com pada Senin, 28 Januari 2019 -

22:01 WIB oleh Komaruddin Bagja Arjawinangun

dengan judul "Aplikasi Perizinan JakEVO Kaya

Fitur-fitur Kekinian". https://metro.sindonews.com/

berita/1374287/171/aplikasi-perizinan-jakevo-kaya-

fitur-fitur-kekinian

Burhan, B. (2007). Penelitian Kualitatif: Komunikasi,

Ekonomi, Kebijakan Publik, dan Ilmu Sosial

Lainnya. Jakarta: Prenada Media Group.

Dr. Dra. Prima Naomi, M.T. (2019) manajemen

layanan publik provinsi DKI jakarta Inovasi di

sektor public

Edi Junaedi (Kepala Dinas Penanaman Modal dan

Pelayanan Terpadu Satu Pintu (DPMPTSP) 2018,

dalam wawancara per di kompas.com diluncurkan

JakEVO dalam mengurus perizinan

Erwin Kepala Pusat Sistem Teknologi Informasi dan

Kearsipan dalam wawanacar pers SINDOnews

tentang pengguna

JakEVO

(28/1/2019).

Fhala, Risda Nur. Pengembangan Buku Panduan

“Pengurusan Surat Izin Usaha Perdagangan Dan

Tanda Daftar Perusahaan Untuk Perseroan Terbatas

(Pt)” Di Pelayanan Terpadu Satu Pintu (PTSP)

Jakarta. Diss. Universitas Negeri Jakarta, 2019.

Winarno, Budi. 2002.Teori dan Proses Kebijakan

Publik.Yogyakarta: Media Pressindo.

Jurnal Sosial dan Politik: https://umsi.ac.id/

jurnal/index.php/alqisthi Volume Edisi Khusus

Program MBKM 2023

Kubicek, H. & Hagen, M. (2001). One-Stop

Government in Europe: An Overviezv,

Peraturan Gubernur Nomor7 Tahun 2016 Tentang

Perubahan atas Peraturan Gubernur Nomor 57

Tahun 2014 tentang Pelaksanaan peraturan Daerah

Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric

Nomor 12 Tahun 2013 Tentang Penyelenggaraan

Pelayanan Terpadu Satu Pintu

Peraturan Presiden Nomor 95 Tahun 2018 tentang

Sistem Pemerintahan Berbasis Elektronik

Vasquez, Gabriel M. dan Maureen Taylor. 2001.

Meriset Pandanganpandangan pada Publik.

Terjemahan. Prentice-Hall, Inc. Singapore

https://mulyono.staff.uns.ac.id/2009/05/28/model-imple

mentasi-kebijakan-george-edward-iii/. Muliyono,

28 May 2009, diakses pada tanggal 18 april 2023.

https://eprints.umm.ac.id/38716/3/BAB%20II.pdf.

Eprints, 2013, Diakses pada tanggal 18 april 2023.

https://www.gramedia.com/literasi/implementasi/.

Sumber langsung dari situs resmi gramedia, 2021,

diakses pada tanggal 18 april 2023

https://megapolitan.kompas.com/read/2018/05/07/1636

5781/dki-luncurkan-jakevo-aplikasi-mengurus-

perizinan. Penulis, Nibras Nada Nailufar, 7 mei

2018, diakses pada tanggal 18 april2023.

Jakevo. Provinsi DKI Jakarta.

https://jakevo.jakarta.go.id/. Sumber dari JakEVO,

April 2018, diakses pada tanggal 18 april 2023

ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA