Implementation of the JakEVO Application to Facilitate Public
Services in Koja Sub-Distric
Kristoforus Fono and M. Lukman Hakim
Department of Government Science, Universitas 17 Agustus 1945 Jakarta, Indonesia
Keywords: Implementation, JakEVO Application, PTSP Koja.
Abstract: Research conducted in Koja sub-district, North Jakarta regarding the implementation of the JakEVO
application in facilitating public services in Koja sub-district as the implementer of the One Stop Integrated
Service Capital Management Unit (UP PMPTSP). The approach used in this research is a descriptive
qualitative approach with the Edward III implementation indicators, the unit of analysis, namely the UP
PMPTSP Service unit, Koja District, North Jakarta and the community using the JakEVO application. Data
collection techniques use observation, interviews and documentation. Data was analyzed qualitatively with
descriptive analysis supported by primary data and secondary data analysis. The results of research related
to the implementation of the JakEVO application in facilitating public services in Koja sub-district show
that 1) the implementation of the JakEVO application has been carried out well, 2) the obstacles found in
implementing the JakEVO application include Human Resources and the JakEVO application, this shows
that there are no maximum, which is related to the Jakevo application service based on Regional Regulation
Number 12 of 2013 concerning the Implementation of One Stop Integrated Services, regarding the JakEVO
application service in making permits to the public. 3) the efforts made to overcome obstacles in the
implementation of the Jakevo application in making things easier for the user community are from the UP
PMPTSP, namely by conducting outreach and providing direction to the user community. factors that
influence the implementation of the JakEVO application in facilitating public services in Koja sub-district,
namely: Communication, resources, disposition or attitude of implementers, bureaucratic structure.
1
INTRODUCTION
Central and regional government efforts to respond
to the diverse needs and rights of each individual are
realized in the provision of public services. Public
services can be provided through a license or
without a license.
The current public condition in Indonesia shows
the results according to the Assessment Results of
the Indonesian Ombudsman (2023) as the supervisor
of public services as mandated in Article 35 of Law
Number 25 of 2009 concerning Public Services has
carried out an assessment of government
administration at the ministry/institution level,
provincial government, and district/city governments
throughout Indonesia.
One Stop Integrated Services (PTSP) aims to
shorten licensing procedures when a business is
established, which is complained about by many
business owners who have used business licensing
services. The procedure from the application stage to
the issuance of permit documents is considered by
the public or investors to take too long to process
and license permits. The government issued a public
service policy to simplify licensing services through
the JakEVO application.
Service Standards are a reference that becomes a
benchmark in assessing service quality as a
Government Commitment to Providing Excellent
Service. The best type of service is one that can
provide encouragement to service recipients (the
general public) and is the best type of service
because it can meet all community needs.
Innovations in service delivery will basically change
the following four things: work units in sub-districts,
regions, agencies and authorities who must
coordinate their efforts when launching their tasks
with the One Stop Integrated Service (PTSP)
program. The JakEVO application is currently
available at the DKI Jakarta Investment and One
Stop Integrated Services Department dan Pelayanan
Terpadu Satu Pintu DKI Jakarta.
Fono, K. and Hakim, M.
Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric.
DOI: 10.5220/0012580300003821
Paper published under CC license (CC BY-NC-ND 4.0)
In Proceedings of the 4th International Seminar and Call for Paper (ISCP UTA ’45 JAKARTA 2023), pages 55-58
ISBN: 978-989-758-691-0; ISSN: 2828-853X
Proceedings Copyright © 2024 by SCITEPRESS Science and Technology Publications, Lda.
55
2
LITERATUR REVIEW
Based on this description, this research focuses more
on public service innovation in making it easier for
the public to obtain permits for a case study of the
JakEVO application in Koja sub-district with the
formulation of this research problem being as
follows: How does the implementation of the
JakEVO application facilitate public services in
Koja sub-district? And what are the obstacles faced
in using the JakEVO application in Koja sub-district,
North Jakarta? Objective: To find out what drives
the implementation of public services in the JakEVO
application in making it easier for Koja residents to
obtain permits. To find out the implementation of
the JakEVO application in licensing services by the
One Stop Investment and Integrated Services
Service in Koja sub-district, North Jakarta.
3
METHODS
This research uses a descriptive qualitative
approach. descriptive research method for A
descriptive study. The focus of the research aims to
determine the implementation of the JakEVO
application in licensing services by the Investment
and One Stop Integrated Services Service in Koja
sub-district, North Jakarta. Observation of the
application user community used in data collection.
Observation is essentially HR (Human Resources).
4
RESULTS AND DISCUSSION
The researcher uses George Edward III's model
which will be explained in the analysis based on
indicators of implementation of research results and
interviews using descriptive qualitative methods.
that from the results of interviews between the user
community and the head of the Investment
Management Unit Service and One Stop Integrated
Services and it has been very good, this is reflected
in the availability of facilities and programs carried
out by the UP PMPTSP Koja service in providing
licensing services by opening many promotional
events or even advertising on the internet so that it
can provide services that can support public services
to the community.
Resources: With the results of interviews, both
application users and the UP PMPTSP Koja service
both provided answers to resource indicators based
on the implementation of the JakEVO application in
providing licensing services which have been carried
out according to procedures. JakEVO and service
staff are very helpful and make licensing services
easier. Bureaucratic Structure The results of
interviews between users and the department both
concluded that service operation standards have been
carried out in accordance with the regulations set by
the UP PMPTSP department of DKI Jakarta
province in providing services to the community
through the JakEVO application.
What are the obstacles faced in using the
JakEVO application in Koja sub-district, North
Jakarta? Human Resources Information from
interviews obtained from the Koja sub-district head
explains that many people do not understand the use
of information technology system services, this is
AJIB which is under the auspices of the UP
PMPTSP service which is assigned to Koja sub-
district carrying out activities directly to the location
to review and carry out implementation of
procedures for using licensing services for those
users who experience obstacles or problems in using
the application. Ajib is also tasked with collecting
directly (dor to dor) files or licensing documents that
the user community wishes to submit.
JakEVO application: From the results of
interviews with the user community, there are
problems faced when using the JakEVO application.
The problem referred to by the community is that
when uploading files or documents, permit
applicants often experience problems with a weak
internet connection resulting in the application
automatically leaving the display.
My view on the JakEVO application: The
JakEVO application is a solution for ease of doing
business for business people who want to start their
business in Jakarta. We are well aware that
economic development in Indonesia is increasingly
rapid and more and more new businesses are
emerging. This progress must be supported by better
licensing and non-licensing services so that business
actors can realize that managing it themselves is
easy. With the various advantages of the JakEVO
application, what types of permits have been
regulated by the central government PM PTSP
service, the user community can access and apply
for permits according to their needs. This makes
licensing via the JakEVO application of course very
helpful for users because through the JakEVO
application users are provided with conveniences
such as saving time, energy, costs and so on.
Responding to the obstacles in the results of
interviews between the user community and the
Koja sub-district UP PMPTSP service in
ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA
56
implementing the JakEVO application is related to
human resources and the JakEVO application itself.
The government from the UP PMPTSP Service
continues to strive to optimize the central
government's work program in providingpublic
services to the community. The UP PMPTSP
Department of Koja sub-district will attempt to
survey the satisfaction index of the community in
order to improve any obstacles faced by the
community around Koja sub-district
5
CONCLUSIONS
Description and results of research entitled
Implementation of the JakEVO Application in
Facilitating Public Services in Koja District, it can
be concluded that the success of the programs that
have been implemented in implementing the
JakEVO application can be seen from the indicators
below.
Communication shows that the results of
interviews between the user community and the head
of the Investment Management Unit and One-Stop
Integrated Services Service are very good, this is
reflected in the availability of facilities and programs
carried out by the UP PMPTSP Koja service in
providing licensing services by opening many
promotions events or even advertisements on the
internet so that they can provide services that can
support public services to the community.
Resources: Based on the results of interviews,
both application users and the UP PMPTSP Koja
service both provided answers to resource indicators
based on the implementation of the Jakevo
application in providing licensing services which
had been carried out according to procedures. The
attitude of the results of interviews between users
and the Koja District UP PMPTSP service shows
that the working procedures of both the JakEVO
application and service employees are very helpful
and make licensing services easier.
Bureaucratic Structure The results of interviews
between users and the department both concluded
that service operation standards have been carried
out in accordance with the regulations set by the UP
PMPTSP department of DKI Jakarta province in
providing services to the community through the
JakEVO application.
Responding to the obstacles in the results of
interviews between the user community and the
Koja sub-district UP PMPTSP service in
implementing the JakEVO application is related to
human resources and the JakEVO application itself.
The government from the UP PMPTSP Service
continues to strive to optimize the central
government's work program in providing public
services to the community. UP PMPTSP Department
Koja sub-district will attempt to survey the
satisfaction index of the community in order to
improve any obstacles faced by the community
around Koja sub-district.
Suggestions Based on the conclusions explained
above, suggestions are made to the UP PMPTSP
Service, Koja District, North Jakarta. Responding to
the obstacles faced by the user community, there is a
need to improve the application and the flow of how
to use the JakEVO application. The community
using the JakEVO application must provide more
appropriate electronic goods (upgrade) which can be
accessed quickly, such as internet conditions,
cellphone or computer capacity so that it can operate
optimally when using the JaEVO application.
REFERENCES
Artikel SINDOnews.com pada Senin, 28 Januari 2019 -
22:01 WIB oleh Komaruddin Bagja Arjawinangun
dengan judul "Aplikasi Perizinan JakEVO Kaya
Fitur-fitur Kekinian". https://metro.sindonews.com/
berita/1374287/171/aplikasi-perizinan-jakevo-kaya-
fitur-fitur-kekinian
Burhan, B. (2007). Penelitian Kualitatif: Komunikasi,
Ekonomi, Kebijakan Publik, dan Ilmu Sosial
Lainnya. Jakarta: Prenada Media Group.
Dr. Dra. Prima Naomi, M.T. (2019) manajemen
layanan publik provinsi DKI jakarta Inovasi di
sektor public
Edi Junaedi (Kepala Dinas Penanaman Modal dan
Pelayanan Terpadu Satu Pintu (DPMPTSP) 2018,
dalam wawancara per di kompas.com diluncurkan
JakEVO dalam mengurus perizinan
Erwin Kepala Pusat Sistem Teknologi Informasi dan
Kearsipan dalam wawanacar pers SINDOnews
tentang pengguna
JakEVO
(28/1/2019).
Fhala, Risda Nur. Pengembangan Buku Panduan
“Pengurusan Surat Izin Usaha Perdagangan Dan
Tanda Daftar Perusahaan Untuk Perseroan Terbatas
(Pt)” Di Pelayanan Terpadu Satu Pintu (PTSP)
Jakarta. Diss. Universitas Negeri Jakarta, 2019.
Winarno, Budi. 2002.Teori dan Proses Kebijakan
Publik.Yogyakarta: Media Pressindo.
Jurnal Sosial dan Politik: https://umsi.ac.id/
jurnal/index.php/alqisthi Volume Edisi Khusus
Program MBKM 2023
Kubicek, H. & Hagen, M. (2001). One-Stop
Government in Europe: An Overviezv,
Peraturan Gubernur Nomor7 Tahun 2016 Tentang
Perubahan atas Peraturan Gubernur Nomor 57
Tahun 2014 tentang Pelaksanaan peraturan Daerah
Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric
57
Nomor 12 Tahun 2013 Tentang Penyelenggaraan
Pelayanan Terpadu Satu Pintu
Peraturan Presiden Nomor 95 Tahun 2018 tentang
Sistem Pemerintahan Berbasis Elektronik
Vasquez, Gabriel M. dan Maureen Taylor. 2001.
Meriset Pandanganpandangan pada Publik.
Terjemahan. Prentice-Hall, Inc. Singapore
https://mulyono.staff.uns.ac.id/2009/05/28/model-imple
mentasi-kebijakan-george-edward-iii/. Muliyono,
28 May 2009, diakses pada tanggal 18 april 2023.
https://eprints.umm.ac.id/38716/3/BAB%20II.pdf.
Eprints, 2013, Diakses pada tanggal 18 april 2023.
https://www.gramedia.com/literasi/implementasi/.
Sumber langsung dari situs resmi gramedia, 2021,
diakses pada tanggal 18 april 2023
https://megapolitan.kompas.com/read/2018/05/07/1636
5781/dki-luncurkan-jakevo-aplikasi-mengurus-
perizinan. Penulis, Nibras Nada Nailufar, 7 mei
2018, diakses pada tanggal 18 april2023.
Jakevo. Provinsi DKI Jakarta.
https://jakevo.jakarta.go.id/. Sumber dari JakEVO,
April 2018, diakses pada tanggal 18 april 2023
ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA
58