Virtual Communication Patterns in the Genshin Impact Online Game

Community: Descriptive Study of the 4NEMO Player Group

Ria and Danang Trijayanto

Communication Studies, Universitas 17 Agustus 1945 Jakarta, Indonesia

Keywords: Virtual Communication, Group Communication Pattern, Online Game, Genshin Impact.

Abstract: The development of internet technology has created a new virtual communication that requires digital

communication media as a means of communication. Virtual communication occurs in the online game

Genshin Impact where there is a Co-op feature that forms groups of four players. 4NEMO is a group of

Genshin Impact players who actively engage in virtual communication to help each other. This study aims to

determine virtual communication in the Genshin Impact Online Game community with a descriptive study on

the 4NEMO player group. The method used is descriptive qualitative with data collection through interviews

and observation. The results of the study found that virtual communication occurred in the 4NEMO player

group. The media used by 4NEMO are chat and emoji features. The purposes of virtual communication are

to get information, discuss playing strategies, build personal closeness, and add relationships. There are

obstacles in carrying out virtual communication, namely limited media and devices, poor signals and

differences in language and use of terms. Regarding group communication patterns, the communication

pattern that occurs in the 4NEMO is a circle pattern.

INTRODUCTION

In an era of rapidly developing technology, the

internet has become the main foundation for

change in various aspects of human (Prasetya &

Marina, 2022). The internet, as one of the main

technological innovations, has created a global

network that changes the way we communicate,

search for information, do business, work,

socialize, and even play online games (Tayibnapis,

2021).

New media or the new media era is a direct

result of advances in internet technology (Prasetya

& Marina, 2022). This era describes the process of

connecting various digital media via the internet

network. One of the main characteristics of new

media is flexibility in communication, which

allows direct and interactive interaction without

considering distance and time (Mondry, 2008).

One type of new media that is useful as

entertainment that can be enjoyed by internet users

is online games. Online games are a form of new

https://orcid.org/0000-0002-6678-7147

media that is very popular throughout the world,

including in Indonesia (Winarti, 2021). The

emergence of online games as part of new media

has changed the way we communicate and interact

in different contexts (Tayibnapis, 2021).

Online games are games played via a Local

Area Network (LAN) or internet network. The

rapid increase in online game users in Indonesia

reached 73.7 percent of the total population or

around 196.7 million people (Susanti et al., 2023).

This reflects much faster growth than Indonesia's

population growth of only 16.1% (Rahman, 2018).

Data published by idntimes.com in 2019 shows

that Indonesia ranks 17th as a country with the

number of active online game players which shows

rapid growth in the country (Winarti, 2021).

Human social life relies heavily on

communication, and virtual communication via

the internet has become an important part of social

interaction (Winarti, 2021).

Virtual communication is the process of

sending and receiving messages through

interactive cyberspace (Tankard & James, 2014).

Ria, . and Trijayanto, D.

Virtual Communication Patterns in the Genshin Impact Online Game Community: Descriptive Study of the 4NEMO Player Group.

DOI: 10.5220/0012580600003821

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 4th International Seminar and Call for Paper (ISCP UTA ’45 JAKARTA 2023), pages 59-65

ISBN: 978-989-758-691-0; ISSN: 2828-853X

Internet media is the main tool in this virtual

communication. In the world of new media, online

games such as Genshin Impact have become a very

popular form of virtual communication. Based on

data from AppMagic as quoted on Gamewrk.com,

it is stated that there are a lot of Genshin Impact

players in Indonesia and are even in 4th position as

the country with the most Genshin Impact players

in the world (Fadhil, 2022). Since it was first

released in September 2022, Genshin Impact has

been downloaded by 6,857,493 people, which is

even higher than Japan's 6,054,229. This high

number of users is because Genshin Impact has

several advantages compared to other online

games, including an ambitious story and world

setting, an abundant character roster, and many

gameplay mechanisms (Fadhil, 2023).

Genshin Impact is an online game based on free

role playing games that has an open world concept

(Putra, 2022). The open world concept in Genshin

Impact allows players to enter the world of other

players so that there is a process of interaction and

communication between players. Genshin Impact

also facilitates communication, both verbal and

non- verbal. The way to communicate verbally in

Genshin Impact is through the chat feature or live

chat in the Genshin Impact application. This

feature can take place in real time where chat

occurs directly at the same time by simply pressing

the chat feature, then writing and sending

messages or information to other players

(Mundogenshinimpact.com, 2023).

Non-verbal communication can be conveyed

through the emoji feature available in the chat

feature where players only need to choose an emoji

that can describe their feelings or message, then

send the emoji to the person they are talking to.

Apart from that, non-verbal communication can

also be done through the movements or gestures of

the character being played. Virtual communication

also often occurs in the context of groups of online

game players (Safitri, 2020).

In the Genshin Impact game, one world can

contain four accounts simultaneously. This is

called the Co-op feature which functions to help

each other and play together to support fun and

happiness. In games played in groups,

communication and cooperation between group

members is very important. Player groups such as

4NEMO which consist of members with diverse

backgrounds have created close relationships

through virtual communication. Despite existing

language and cultural differences, virtual

communication in these groups remains effective

and productive. Based on the background

explanation above, the researcher is interested in

conducting research entitled "Virtual

Communication Patterns in the Genshin Impact

Online Game Community (Descriptive Study of

the 4NEMO Player Group)". This research will

reveal how internet technology and online games

have changed human communication patterns in a

virtual context. This research will highlight the role

of virtual communication in forming relationships

in groups of online game players, such as 4NEMO

and how differences in background do not hinder

effective communication in cyberspace. Thus, this

research will provide deeper insight into the role of

virtual communication in the new media era and

how it influences relationships between individuals

in groups of online game players.

2 LITERATUR REVIEW

2.1 Computer Mediated

Communication Theory (CMC)

CMC is an abbreviation of "Computer Mediated

Communication" in Indonesian, which can also be

interpreted as "Computer Mediated

Communication". The field of CMC research has

only existed since 1987. Regarding the concept of

"computer" in the context of "communication,

media and culture", we do not just mean "PC" or

"laptop"; what is meant is anything that runs on a

computer, such as a PDA, smartphone, tablet, and

the like. In simple terms, CMC refers to any

interaction between humans that is mediated by or

occurs through the use of computers (Herring

dalam Budiargo, 2015).

The CMC pattern allows the communication

process to take place using various computer-based

means accompanied by network support and

internet devices. CMC can also be implemented

with digital applications that realize the activities

of reading newspapers online, playing virtual

online games, discussing remotely, and making

long-distance buying and selling transactions

(Arnus, 2015).

CMC coverage consists of a chat feature

system, world wide web (www) sites, text, photos,

audio video, social networks, and virtual games.

ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA

Online games or games are part of the scope of

CMC because online games take place

accompanied by a communication process between

players which generally takes place through chat

message and voice chat features (Khairunnisa,

2020).

This means that in online games there is a

communication process using computer-based

facilities that provide communication features. In

the past, playing games with friends had to be done

directly and face to face, but CMC allows playing

online games together without any distance and

time restrictions where communication in online

games can occur anywhere and at any time as long

as it is mediated by computer-based means.

2.2 Virtual Communication

Virtual Communication is communication or the

process of sending and receiving messages that

cannot be separated from internet media as a

communication tool (Winarti, 2021).

Virtual communication is a meeting or social

interaction that occurs on the internet where each

individual brings a message in the form of an issue

that will be conveyed or discussed virtually by

involving feelings and thoughts, as well as the

formation of relationships (Ananda et al., 2022).

One form of new media virtual communication

is online games. In online games, virtual

communication occurs through the exchange of

messages between players with goals generally

related to the game. Virtual communication in

online games has special characteristics where

every communication that occurs involves special

words and terms that only player members

understand (Ananda et al., 2022). Virtual

communication in online games is different from

direct communication because it involves unique

non-verbal communication using media such as

roleplayers, stickers or emoticons.

2.3 Group Communication

Group Communication is an interaction process

that usually occurs when two or more people are

involved, often doing so in small groups, where

their individual communication styles can be

observed and discussed directly. Any interaction

between a communicator and more than two

listeners is considered group communication

(Harapan, E. & Ahmad, 2014).

In cyberspace, group communication is also

called a virtual community, which is a group

communication medium formed from various

motives such as similar interests, skills, work,

hobbies and the like. Similarity or uniformity of

interests is a factor that encourages group

communication so that a virtual community can be

created. The aim of this virtual group

communication can be to develop information,

share knowledge, and for joint mobility (Nurhaliza

& Fauziah, 2020).

2.4 Communication Patterns

Communication patterns are strategies for

conveying messages from sender to recipient with

the aim of optimizing the communication process.

So that the nature of two-way communication is

clear, namely for feedback or reciprocity

(Ngalimun, 2018). Devito (2013) identified five

different communication patterns that are

commonly used to communicate in work groups,

namely as follows: (1). Wheel Pattern, In this

pattern, information is conveyed through one

individual who occupies a central or leadership

position. This leader is the person who

communicates with all group members and is the

main source of information. Other members must

communicate through the leader if they want to talk

to other members. (2). Chain Pattern, this pattern

allows information to be conveyed between

members in a more balanced way. Even though the

two people at the end of the chain only talk to each

other, information can flow more evenly. Leaders

in this pattern have trust in other members to

convey information. (3). Y Letter Pattern, In this

pattern, the source of information initially comes

from one individual (number 1), but this individual

can use himself or other members to spread

information to other members. This involves

delegation and delegation of authority within the

group. (4). Circle Pattern, This pattern is a more

closed version of the continuous pattern. All group

members talk to each other without the presence of

a leader. Information is evaluated by the member

who received the last message. (5).

Star/Comprehensive Pattern (All Channel). In this

pattern, all members and leaders have the same

opportunity to convey messages or information. It

is often used in meetings or group discussions,

allowing free participation from all members.

Virtual Communication Patterns in the Genshin Impact Online Game Community: Descriptive Study of the 4NEMO Player Group

2.5 Online Game

Online games are a type of computer game that

uses an internet connection and a computer in the

form of a modem and cable connection. Online

games are provided as an additional service from

the internet which can be accessed directly through

the system provided. Playing online games can be

done with other people we don't know or with our

own friends. Along with advances in information

technology and the internet, online games or also

known as online games have become a new

commodity that is increasingly popular throughout

the world. Online games are games played via a

local computer network (LAN) or internet network

(Ahdiyat & Irwansyah, 2018). Online games are a

form of digital innovation in the form of creative

games that are easy to access, only requiring

internet reliability (Kusumawardani, 2017).

This has also caused public interest and

attention to online games to increase. Moreover,

online games have a wide market and are multi-

segmented, where online games target all segments

of society, both men and women, as well as young

people and adults (Trijayanto, 2018).

3 METHODS

This search uses a descriptive qualitative research

method, namely research that attempts to collect

data directly in the field. To obtain the data,

observation and interviews with sources are

required. That way, researchers can present and

describe data regarding virtual communication in

the Genshin Impact online game community

carried out by the 4NEMO player group.

According to Sugiyono (2017) a qualitative

research approach is a research and understanding

process based on methods that investigate social

phenomena and human problems. In this research,

researchers create an in- depth picture, examine the

respondents' views in detail and conduct studies in

the natural environment. The research object is the

object or topic that is the focus of the research that

you want to research or that you want to study. The

object studied is a group of players called 4NEMO.

The player object studied was a group of players

called 4NEMO and the names of the players are

Haya Aisyah Nur Ramadhan, Rifda Anindya

Hidayati, Fitrah Angio, and Rima. The four

4NEMO members work together to optimize the

Co-op feature to help each other and play together

to support fun and happiness.

This play group has been around for a year and

is going well. This group is routinely active in

playing Genshin Impact and collaborates in

completing game missions. In fact, this playing

group gets along well and has personal

relationships between members, both in the game

and outside the game.

According to Miles and Huberman, research

analysis activities consist of three streams of

activities that occur simultaneously, namely: (1).

Data reduction, Selecting the data results obtained

from the interview process to four informants. (2).

Data Presentation, linking data results with

theories related to CMC theory, virtual

communication, and virtual communication

patterns. (3). Drawing Conclusions, Summarize

and present conclusions from research results and

limiting it to just focusing on answer formula

questions the problem is how to pattern it virtual

communication in the community virtual Genshin

Impact namely 4NEMO player group.

Qualitative research requires testing the validity

of the data which can be done using several steps,

namely triangulation. In this research, the

researcher carried out triangulation by means of

source triangulation by interviewing four

informants (Abdussamad, 2021).

4 RESULTS AND DISCUSSION

Genshin Impact is a free action role- playing game

developed by the Chinese Company, MiHoYo. The

game has been a huge success in recent years and

made significant profits in just a month after its

launch. Genshin Impact offers a stunning

adventure experience with very impressive

graphics. The game has a variety of elements

including complex combat and puzzles that allow

players to choose how to face the challenges. One

of the main advantages of this game is the high

quality graphics and stunning visual appearance.

Genshin Impact also makes things easier for

beginners with a character guide called Paimon that

guides players through in- game concepts and

combat (Clinten, 2020).

4NEMO is a group of Genshin Impact players

consisting of four people who share the same

ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA

interest in characters with Anemo powers. They

have been playing together for a year, are active in

the game, and have a strong relationship between

the members. The group uses the Co-op feature in

the game to work together to complete the game's

missions. This reflects how Genshin Impact allows

players to collaborate and interact in a more

immersive gaming experience.

4.1 Communication via Computer

(CMC)

CMC theory focuses on interactions between

humans that occur through the use of computers,

emphasizing the role of computer-based tools,

internet connectivity, and digital platforms in

communication. The application of CMC theory

can be seen in virtual communication between the

4NEMO player group, where members use

computer-based devices such as smartphones and

laptops to play Genshin Impact and exchange

messages and discussions related to the game.

CMC covers a variety of digital applications, such

as online games and remote discussions. In the case

of the 4NEMO player group, virtual

communication occurs through the online game

application Genshin Impact.

4.2 Virtual Communication

Virtual communication is a form of exchanging

and receiving messages that relies heavily on

internet-based platforms and new media. Groups of

4NEMO players engage in virtual communication

through individual or group chat features in the

game, character movements, and the use of emojis

or stickers in the online game Genshin Impact.

▪ Virtual Communication Process

Virtual communication in 4NEMO groups relies

on internet connectivity and game features such as

chat, emojis and stickers. Both verbal (chat chat)

and non- verbal (emoji and stickers)

communication as well as moving characters are

used for their interactions.

▪ Purpose of Virtual Communication

The 4NEMO group uses virtual communication to

achieve various goals, such as getting information

about the game, discussing and developing playing

strategies, and building member relationships and

closeness. Exchanging information about game

characters, tips, storylines, weapons, and battle

strategies is the main goal. Strategy discussions

focus on building an effective team, utilizing

character strengths, and overcoming the game's

enemies.

▪ Barriers to Virtual Communication

Common barriers include limited communication

tools in games, problems related to limited media

and devices, poor signals and differences in

language and use of terms between group members

can also be barriers to virtual communication.

4.3 Communication Patterns in Groups

The formation of 4NEMO player groups occurs

randomly through the game's Co-op feature, where

members introduce themselves, play together, and

ultimately form bonds based on the same character

preferences, namely wind-powered (Anemo).

Communication in groups is characterized by a

circle communication pattern, where all members

participate equally, and there is no formal leader-

subordinate structure. The group aims to help each

other and expand their social relationships, both

inside and outside the game. This research

describes and analyzes the phenomenon of

communication in the world of online gaming with

a focus on the game Genshin Impact and a group

of players known as 4NEMO. Within the

framework of Computer Mediated Communication

(CMC) theory, this research explains how virtual

communication is a key aspect in the online

gaming experience that facilitates interaction and

information exchange among 4NEMO players.

CMC, as stated by Herring (in Budiargo, 2015), is

a theory that discusses communication that occurs

through computer technology devices, where

messages are conveyed via digital media. This

research applies the CMC concept to the context of

online games with an emphasis on the game

Genshin Impact. In this game, players use

computer-based devices such as smartphones and

laptops and interact through in-game features, such

as chat rooms and emojis or stickers to exchange

information, discuss and communicate with fellow

players.

Genshin Impact is a typical example of an

online game that provides communication features

that allow players to interact in a virtual

environment. The game was developed by

MiHoYo and released globally in 2020, with a

large number of players from various countries

getting involved in its fantastic adventure in the

world of Teyvat. Genshin Impact combines

Virtual Communication Patterns in the Genshin Impact Online Game Community: Descriptive Study of the 4NEMO Player Group

elements of action, adventure, puzzles and gives

players the freedom to explore the game world and

interact with other players. Basiclly, virtual

communication in Genshin Impact is about

exchanging game-related information,discussing

strategies, and building personal relationships

between players. Understanding characters, game

tips, storylines, weapons, and battle strategies are

some of the goals of communication in player

groups like 4NEMO. This communication involves

verbal messages via chat as well as non-verbal

messages via emojis, stickers and character

gestures in the game.

However, there are a number of obstacles faced in

virtual communication. One of them is limited

media and devices, poor internet signal problems,

and differences in language and use of terms. The

first two obstacles are limited media and devices

and poor signals in the Genshin Impact game

which can result in players going "AFK" or away

from the keyboard, which disrupts the progress of

the game, causes a shortage of players, and makes

the team lose. To overcome this problem, players

often have to pause the game temporarily, find

alternative communication channels outside the

game and cool down their devices.

Communication patterns in Genshin Impact

player groups, such as 4NEMO, tend to be circular

without a clear hierarchy. This means that each

group member has an equal position and actively

participates in communication. This pattern is in

line with group communication theory which

describes how communicators and communicants

work together to create effective communication

relationships (Oktaviana & Widayatmoko, 2019).

In order to achieve their virtual communication

goals, groups of players such as 4NEMO use the

features provided by the game, such as the Co-op

mode and chat messaging features to work together

in the game and expand their social networks. This

research also shows that shared interests in games,

such as liking characters with Anemo (wind)

powers, can be an important factor in forming

groups of players in cyberspace (Nurhaliza &

Fauziah, 2020). In general, this research indicates

how CMC and virtual communication play a role

in the context of online gaming, with Genshin

Impact as a case study. This also underscores the

important role of computer-based devices and

digital media in facilitating communication

between players.

Challenges and strategies for overcoming

communication barriers, as well as communication

patterns within player groups, are also the focus of

this research.

Thus, this research makes a

valuablecontribution to understanding how

communication through online gaming influences

players' social interactions and gaming

experiences.).

5 CONCLUSIONS

Based on the results and discussion of research on

virtual communication patterns conducted by

4NEMO in the game Genshin Impact, it is a group

that utilizes or uses computer, smartphone and

laptop-based technology to carry out virtual

communication processes. Virtual communication

has four objectives, namely to obtain information

about the game, discuss playing strategies, build

personal closeness and increase relationships and

close trust between members. On the other hand,

there are three obstacles to virtual communication,

namely limited media and devices, poor signals

and differences in language and use of terms. In

connection with the results of research data

analysis, it can be concluded that the virtual

communication formed in the 4NEMO group is a

circle communication pattern. The circle

communication pattern is a communication pattern

where there is no leader in the 4NEMO player

group in the online game Genshin Impact.

Several suggestions can be made. First, for the

4NEMO player group, it is recommended to

maintain the smoothness of well-formed virtual

communication and consider achieving larger

goals, such as taking part in competitions,

considering the potential for strong teamwork in

this group. Second, for Genshin Impact developers,

it is recommended to continue developing

communication features in this game other than

chat and emoji, such as a voice calling feature to

improve the quality of communication between

players during the game. Third, for future

researchers, it is recommended to explore other

aspects of communication in the online game

Genshin Impact, such as cross-cultural

communication considering that players come

from various countries, as well as to make

comparisons with communication in other online

games to understand the differences in virtual

ISCP UTA ’45 JAKARTA 2023 - THE INTERNATIONAL SEMINAR AND CALL FOR PAPER (ISCP) UTA ’45 JAKARTA

communication phenomena in various game.

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