Examining the Communication Competence of Psychologists in

Professional Settings

Abdullaeva Khamidovna Shoira

, Urishov Mamatalievich Shakire

Kamalova Rustamovna Sayyora

and Sattarov Sobirovich Timur

Tashkent State University of Oriental Studies. Tashkent, Uzbekistan

Keywords: Profession, Psychologist, Communicative Competence, Professional Communicative Competence,

Communication, Communication, Communicative Knowledge; Communication Skills, Communication

Abilities.

Abstract: The article is devoted to the analysis of the concept of professional communicative competence of a

psychologist, it examines various definitions of communicative competence and related concepts of

communication, communication. Professional communicative competence is defined as the basic

professionally significant personality quality of a psychologist, the specificity of whose work lies in

communication, communication, and interaction with people. Its structure highlights the following elements:

communicative knowledge; communication skills and communication abilities.

1 INTRODUCTION

The role of a psychologist is considered essential and

in high demand within society, requiring a significant

level of professional preparedness. The profession

places a premium on effective communication,

emphasizing the need for a psychologist to possess a

cultivated professional communicative competence,

communication abilities, and skills when engaging

with individuals. The presence of a well-developed

professional communicative competence is a pivotal

criterion for evaluating a psychologist's suitability for

working with people and ensuring efficient

communication and interaction.

A psychologist's insufficient or low level of

professional communicative competence in the realm

of interpersonal communication can have adverse

effects on the quality of psychological services they

provide, including diagnostic, advisory, corrective,

developmental, and psychoprophylactic services.

Such shortcomings may lead to misunderstandings

with the individuals (clients) they work with,

potentially harming their mental well-being and

casting a negative light on the psychology profession.

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2 DISCUSSIONS

In Uzbekistan, there is currently a demand for

psychologists and a need for the establishment of a

structured system for training professionals in this

field. The profession is gaining prestige and

popularity, particularly in areas crucial for

psychologists, such as:

Psychological Services in Educational

Organizations: Providing psychological services in

general secondary schools, academic lyceums,

vocational schools, colleges, and technical schools.

Offering career guidance and psychological

diagnostics to students and school graduates to

facilitate informed professional choices based on

individual psychological qualities.

Support for Special Needs Children: Conducting

psychological diagnostics, developmental correction,

and support for children with special needs, orphans,

and those from disadvantaged families.

Correctional Work with Adolescents: Engaging in

correctional and preventive work with deviant

adolescents (11-17 years old) in specialized closed

Shoira, A., Shakire, U., Sayyora, K. and Timur, S.

Examining the Communication Competence of Psychologists in Professional Settings.

DOI: 10.5220/0012964600003882

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 2nd Pamir Transboundary Conference for Sustainable Societies (PAMIR-2 2023), pages 1281-1283

ISBN: 978-989-758-723-8

1281

educational institutions and with juvenile offenders

for preventive purposes.

Marriage and Family Counselling: Providing

psychological counselling on marriage and family

issues, as well as offering psychological help to those

in need.

Sports Psychology: Working with psychologists in

sports societies and teams.

Training and Advanced Training: Involvement in

educational organizations for training and advanced

training of various specialists.

The demand for psychologists extends beyond

these specific areas, as the profession involves

creative work within small groups and teams.

Psychologists contribute to creating optimal socio-

psychological climates and improving the

functioning of these groups.

In the realm of professional activities,

psychologists engage in psychological diagnosis,

correction, consultation, psychological education,

and psychological prevention. The effectiveness of

these activities relies on the individual psychological

and personal characteristics of the psychologist, as

well as their communicative competence.

Communicative competence is deemed crucial,

defined as the ability to establish and maintain

necessary contacts with others. It encompasses

knowledge, skills, and abilities ensuring effective

communication. In the context of psychology,

communicative competence is considered a

professionally important personality quality,

indicating the ability to communicate adequately in

various situations.

The article explores the concepts of

communication and communications, emphasizing

their role in the professional life of a psychologist. It

delves into professional communication,

distinguishing it from general communication, and

highlights its significance in the context of services

provided by working specialists. The article also

discusses professional communication at different

levels – dyad, workgroup, and team – each

characterized by distinct communicative roles and

functions.

Communicative competence is viewed as a

system of internal resources necessary for effective

communication. It comprises communicative

knowledge, communication skills, and

communication abilities. Communicative knowledge

includes understanding the types and phases of

communication, methods, and techniques.

Communication skills encompass organizing

messages, speech skills, and overcoming barriers.

Communication abilities are individual psychological

properties ensuring successful communicative

activities.

3 CONCLUSIONS

A theoretical analysis of various concepts pertaining

to the professional communicative competence of a

psychologist and its structure leads to the following

conclusions:

The efficacy of a psychologist's professional

activities, as well as communication with individuals,

hinges significantly on the development of their

professional communicative competence. This

competence is fundamentally composed of

communicative knowledge, communication skills,

and communication abilities.

The distinctive nature of the psychologist's

profession and duties primarily revolves around

interaction and communication with individuals. This

necessitates a high level of professional

communication etiquette, well-developed

professional communicative competence, and

proficiency in communication skills, abilities, and

personal traits.

The formation and application of a psychologist's

professional communicative competence occur

during their engagement in professional

communication and interactions with people while

undertaking diagnostic, advisory, corrective,

developmental, educational, and psychoprophylactic

activities.

The successful outcome and effectiveness of an

individual psychologist's or a team's work with

people in small groups and teams are determined by

the implementation of their professional

communicative competence.

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