Analysis of ZEEKR New Energy Vehicle Marketing Strategy
Lixuan Mai
a
Management School, ShenZhen University, ShenZhen, China
Keywords: ZEEKR, Marketing Strategy, New Energy Vehicle.
Abstract: China's automotive industry is developing rapidly, due to the establishment of China's "carbon peak and
carbon neutrality" goals and the green transformation of energy. And nowadays China in automotive industry
is one of the world’s leading countries. Many new energy vehicle companies emerged like BYD, Ideal, NIO
and so on. Traditional Internet giants such as Baidu, Huawei, Tencent and Alibaba also entered the field of
new energy vehicles. This report chooses the ZEEKR new energy vehicle brand as an example to analyze the
marketing strategy of new energy vehicles, using the PEST model and 4P theory. This article finds that
ZEEKR’s marketing strategy has problems such as limited product variety, low brand awareness, unclear
market positioning, the lacking in public relations and crisis management capabilities and the insufficient
after-sales service capabilities. Based on this, suggestions are given to refine the market, enrich product types,
improve public relations and crisis management capabilities, enhance brand image, enhance after-sales service
quality, and enhance consumer satisfaction.
1 INTRODUCTION
Zhejiang ZEEKR Intelligent Technology Co, Ltd.
(referred to as ZEEKR) was established in March
2021. As a technology company driven by
intelligence, digitization, and data-driven intelligent
travel, ZEEKR adheres to the concept of user oriented
enterprises, focuses on the research and development
of forward-looking technology for intelligent electric
travel, builds a technology ecosystem and a user
ecosystem, and takes "co creating the ultimate
experience of travel life" as its mission. From product
innovation, user experience innovation to business
model innovation, ZEEKR is committed to bringing
users the ultimate travel experience. As a new
intelligent pure electric brand under Geely Holding
Group, ZEEKR is backed by Geely Group and has
almost all of Geely Group's highest quality new
energy sector assets, with a complete car
manufacturing system.China's new energy vehicles
have developed rapidly , which is a global
leader(Wang, 2024).As a new emerging brand of new
energy vehicles in China, ZEERK's marketing
strategy focuses on user operation, but there are also
certain problems such as single product types,
improper public relations and crisis management, and
a
https://orcid.org/0009-0001-0644-074X
poor after-sales service. This article will use methods
such as the pest model and 4P theory to analyze the
current situation of ZEERK's company, help the
enterprise optimize its marketing strategy, improve its
market share and brand recognition, and provide
relevant enterprises with reference marketing
experience to help the development of the new energy
vehicle industry.
2 THE DEVELOPMENT STATUS
OF NEW ENERGY VEHICLES
IN CHINA
Against the background of the "carbon neutrality,
carbon peak" goal and the efforts of various sectors in
China, the development speed of new energy vehicles
in China has exceeded expectations, and various
independent brands have emerged(Tang, 2022 ).
China's new energy vehicles are leading the world.
With the support of national policies, breakthroughs
in core technologies such as batteries, motors, and
electronic controls, and the nationwide promotion of
charging infrastructure, China's new energy vehicles
have entered a stage of rapid development. The
Mai, L.
Analysis of ZEEKR New Energy Vehicle Marketing Strategy.
DOI: 10.5220/0012960400004508
Paper published under CC license (CC BY-NC-ND 4.0)
In Proceedings of the 1st International Conference on Engineering Management, Information Technology and Intelligence (EMITI 2024), pages 609-616
ISBN: 978-989-758-713-9
Proceedings Copyright © 2024 by SCITEPRESS Science and Technology Publications, Lda.
609
Figure 1: Sales volume and market share of new energy vehicles in China Source: National Bureau of Statistics of China.
https://www.stats.gov.cn/.
continuous breakthroughs in charging technology and
battery technology have largely solved consumer
anxiety about mileage and range, and increased
consumer acceptance of new energy vehicles. At the
same time, with the economies of scale, the cost of
new energy vehicles gradually decreases, and lower
product prices stimulate consumer desire to purchase.
Therefore, the sales of new energy vehicles in China
have shown explosive growth in the past four years.
As shown in Figure 1, the market share of new energy
vehicles in China has doubled from 2020 to 2022. In
2023, the sales of new energy vehicles in China were
9.495 million units, which is nearly 7 times the sales
in 2020. This shows that the development of new
energy vehicles in China is very rapid.
3 PEST ANALYSIS OF EXTERNAL
ENVIRONMENT
3.1 Political Environment
As a pillar industry in China at this stage, automobile
manufacturing plays an unparalleled role in the
development of China's economy. With China's need
for the development of advanced manufacturing
industry, adhering to the sustainable development
concept of green environmental protection and the
innovation-driven strategy, the low-carbon
transformation of energy has strengthened the
development path of China's new energy
vehicles(Gong, 2024). By developing new energy
vehicles and firmly grasping the initiative of
automobile development, it can not only enhance
international competitiveness, reduce environmental
pollution and energy consumption, but also promote
the optimization of energy structure and the
transformation of green and low-carbon
economy(MA; LIU; CHEN; WANG; ZHAO; HE ;
XU; ZHANG; ZHANG, 2018).Therefore, China has
promulgated a series of policies to support the
development of the new energy vehicle industry, such
as subsidies, exemption from purchase tax, and the
adoption of new energy buses as a new means of
public transportation.
3.2 Economic Environment
According to data from the National Bureau of
Statistics of China, China's gross domestic product
and per capita gross domestic product have continued
to grow in recent years, with steady growth in China's
three major industries. As shown in Figure 2, in 2020,
China's gross domestic product exceeded 100 trillion
yuan, and in 2022, it exceeded the threshold of 120
trillion yuan. From 2013 to 2022, China's gross
domestic product (GDP) increased from 59.3 trillion
yuan to 121 trillion yuan, doubling in the past decade.
As shown in Figure 3, the per capita disposable
income of Chinese residents has been increasing year
by year. After experiencing the resumption of
production and work due to the epidemic, the growth
rate of per capita disposable income has increased.
Against the backdrop of economic difficulties in the
global post pandemic era, the Chinese economy has
33,11 50,7 77,4 125,6 120,6 136,7 352,1 688,7 949,5
1,346
2,087
2,691
4,473
4,68
5,4
13,401
25,6
31,6
0
5
10
15
20
25
30
35
0
100
200
300
400
500
600
700
800
900
1000
2015 2016 2017 2018 2019 2020 2021 2022 2023
Sales (in thousands) Market Occupation Rate (%)
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610
Figure 2: China's Gross Domestic Product and Per capita Gross Domestic Product Data Source: National Bureau of Statistics
of China.
Figure 3: Source of per capita disposable income data for Chinese residents: National Bureau of Statistics of China.
shown strong resilience and momentum, and the
Chinese new energy vehicle market will have good
development prospects.
3.3 Social Environment
As the most populous country in the world, China has
a huge consumer demand and is the world's largest
consumer of automobiles. With the liberalization of
China's fertility policy, the need for family travel has
increased the demand for cars. Because the exhaust
emissions of traditional oil trucks will affect people's
health and cause air pollution, people's pursuit of a
healthy life and the transformation of consumption
concepts, so people are more willing to choose green
and environmentally friendly travel methods. With
the rise of oil prices, it is more economical to choose
new energy vehicles. Therefore, China's new energy
vehicles have huge market potential.
59,3
64,36
68,89
74,64
83,2
91,93
98,65
101,36
114,92
120,47
126,06
4,35
4,69
4,99
5,38
5,96
6,55
7,008
7,18
8,14
8,57
8,94
0
20
40
60
80
100
120
140
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
China’s Gross Domestic Product (in Trillions of Yuan)
China’s GDP per Capita (in Ten Thousand Yuan per Person)
0
2
4
6
8
10
12
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Disposable income per capita(yuan Growth rates()
Analysis of ZEEKR New Energy Vehicle Marketing Strategy
611
3.4 Technical Environment
New energy vehicles have very strong market
prospects. Not only are there many new energy
vehicle brands, they have also attracted the
participation of traditional car brands. The market
competition is extremely fierce. For example,
traditional car companies such as Mercedes-Benz,
BMW, Audi, etc. have launched their own new
energy vehicles to seize the new energy vehicle
market. In the future, Audi will also be fully
electrified. New energy vehicle companies such as
Tesla, NIO, Ideal, Xpeng, and BYD are gradually
carving up the market, and technology companies
such as Baidu, Huawei, and Xiaomi are also entering
the field of new energy vehicles. In such a fiercely
competitive new energy vehicle market, if you want
to win the favor of consumers and have a place in the
market, you must master core technologies. The core
components of new energy vehicles are: motor,
battery, and electronic control. If the internal
combustion engine is the heart of traditional oil
vehicles, then the motor is the heart of new energy
vehicles. In terms of motor technology, China's new
energy vehicle motor technology is in a leading
position in the world. Most Chinese car companies
use permanent magnet synchronous motors, which
have high speed, fast cooling, safe and reliable
operation, easy maintenance, and high energy
utilization efficiency. Higher characteristics. In terms
of battery technology, the cruising range and charging
speed of new energy vehicles have been criticized,
which is also an important reason why many
consumers are unwilling to consume. Therefore,
many new energy vehicle companies have worked
hard on batteries, and the energy density, safety, and
charging speed of batteries have been greatly
improved(Pu, 2022). For example, CATL's Kirin
Battery, as its newly launched lithium iron phosphate
battery, can achieve a system energy density of
250Wh/kg when using a ternary system(Wan, 2024).
The ZEEKR 007 equipped with this battery has a
CLTC comprehensive operating range of up to
870km. , the maximum charging rate is 4C, it can be
charged from 10% to 80% in only 15 minutes, and the
battery life can be increased by 210km after five
minutes of charging. Tesla’s previous battery
spontaneous combustion accident caused many
consumers to worry about the safety of new energy
vehicles. Therefore, in addition to improving battery
performance, many manufacturers are also actively
innovating in battery safety: for example, the NTP
developed by ZEEKR has no heat spread. Non-fire
technology, cloud monitoring of battery status,
automatic early warning, and millisecond-level
power outage to effectively prevent fires. BYD's
blade batteries have passed rigorous tests such as
extrusion, oven temperature, water immersion, and
overcharging, redefining battery safety(Chen, 2024),
(Luo, 2022). In addition to charging technology,
battery replacement technology is also continuing to
develop. For example, NIO's battery swapping
technology allows the car's battery to be replaced in
about 5 minutes through a battery swapping station,
just like refueling at a gas station, which solves the
problem of range anxiety to a large extent. In terms of
electronic control technology, my country's degree of
autonomy in the field of electronic control lags
significantly behind that of motors and batteries. This
is mainly due to the core components of electronic
control such as the core power semiconductor IGBT
in the MCU and the voltage on the BMS integrated
circuit board. Key components such as acquisition
chips are mostly controlled and monopolized by
foreign companies such as Infineon, ON
Semiconductor, Mitsubishi, Maxim, Texas
Instruments and NXP, which has led to our over-
reliance on foreign suppliers(Chen, 2024),(Luo,
2022).
4 THE CURRENT SITUATION
AND EXISTING PROBLEMS OF
ZEERK NEW ENERGY
VEHICLE MARKETING
4.1 ZEERK New Energy Vehicle
Marketing Status
4.1.1 Products Status
Compared to companies such as NIO, Xiaopeng, and
BYD, the current number of products of ZEEKR is
relatively small. Currently, there are only four models
available for sale, namely the ZEEKR 001, ZEEKR
007, ZEEKR 009, and ZEEKR X. These cars are
positioned as luxury electric hunting coupes, luxury
electric sedans, native luxury MVPs, and new luxury
compact SUVs. The product positioning of ZEEKR
Automobile mainly focuses on the high-end
intelligent electric vehicle market. It is committed to
providing users with excellent performance,
intelligent driving experience, and high-quality
driving experience. The differentiation strategy of
ZEEKR Automobile for different vehicle models and
market demands.
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4.1.2 Price Status
The price range of ZEEKR's new energy vehicles is
relatively large. At present, ZEERK mainly focuses
on the mid to high end market. As a compact SUV,
the ZEEKR X has a suggested retail price range of
189800 to 229800 yuan. As a mid size car, the
suggested retail price of ZEEKR 007 ranges from
209900 to 29000 yuan. The starting price of the pure
electric hunting sports car model ZEEKR 001 is
269000 yuan, with the highest configuration version
priced at 329000 yuan. The starting price of its high-
performance version ZEEKR 001FR is 769000 yuan.
As a large luxury pure electric MPV, ZEEKR 009 has
a starting price of 500000 yuan. ZEEKR automobiles
meet the needs of consumers from economy to luxury
by offering products in different price ranges. At the
same time, ZEEKR automobiles also focus on
product performance and configuration, striving to
provide the most competitive products within their
respective price ranges. Satisfy consumers with
different purchasing power through product and
pricing differentiation.
4.1.3 Channel Status
The status of the ZEEKR’s channel is robust and
positive. It has expanded rapidly with its incredible
"ZEEKR ‘s speed" and has established numerous
stores in major cities, and the number is still growing.
The brand not only covers first - and second-tier cities,
but also actively sinks the market and expands its
influence. At the same time, ZEEKR pays attention to
improving the quality of service, adopts the direct
business model to ensure a high standard of service
experience, and invests resources in the construction
of a charging and replenishment system. These
initiatives give ZEEKR a competitive edge in the
market and provide a strong guarantee for achieving
sales volume and brand targets.
4.1.4 Promotion Status
From the perspective of promotion strategies,
personal selling, exhibition marketing, advertising,
and public relations are the main promotion methods
for new energy vehicles. Among them, advertising
and exhibition marketing play an important role.
Many car companies invest large amounts of money
every year in advertising and opening exhibitions,
ZEEKR is no exception. ZEEKR implements the
principle of “no one can be left behind” when
choosing distribution channels. Since it is difficult to
significantly increase the lead conversion rate of each
channel, it can only increase the distribution channels
as much as possible. In 2022, ZEEKR’s online
channel investment budget accounted for 51% of the
total marketing budget, and it rose to 57% in the first
half of 2023. The investment strategy has changed
from the ‘casting net’ in 2021-2022 to the ‘effect type’
in 2023. In addition, ZEEKR also promotes online
platforms and launches digital service experiences.
ZEEKR Auto actively uses online channels such as
official websites, social media and e-commerce
platforms for promotion and sales. Attract the
attention and purchase of potential consumers by
publishing product information, promotions, user
reviews and other content. By providing digital
service experience, such as virtual test drive, online
car purchase, intelligent after-sales service, etc. These
digital services not only improve consumers' car
buying experience, but also improve sales efficiency.
F1 drivers themselves have great commercial
value.ZEEKR invites F1 drivers to endorse the brand
for promotion, which can bring great support to
ZEEKR 's brand influence. In addition, ZEEKR also
stimulates consumer purchases through limited-time
benefits, upgrade replacement benefits and annual
event marketing.
4.2 Problems in the Marketing of
ZEEKR New Energy Vehicles
4.2.1 Few Product Categories, Low Brand
Awareness and Unclear Market
Positioning
From a product strategy perspective, ZEEKR has a
single product type, with only four cars currently on
sale. According to retail data from the China
Association of Automobile Manufacturers in 2023,
five of the top 10 models in terms of sales are mid to
large-sized SUVs, indicating that Chinese new energy
vehicle consumers have a clear preference for SUVs
and car sizes(Ma, 2023). However, none of the
ZEEKR models available for sale are mid to large-
sized SUVs, and only the compact SUV ZEEKR X is
available for sale. The brand awareness of ZEEKR is
relatively low. Although ZEEKR New Energy
Vehicles, as a new intelligent pure electric brand
under Geely Holding Group, has certain technical
strength and innovation ability, it has not yet
accumulated sufficient popularity and reputation in
the market as an emerging brand. This results in many
consumers having limited understanding of the Jike
brand, and may even feel unfamiliar with it, leading
to a preference for traditional well-known brands
when choosing new energy vehicles. ZEEKR new
Analysis of ZEEKR New Energy Vehicle Marketing Strategy
613
energy vehicles seem to have not yet formed a clear
strategic direction in market positioning. ZEEKR new
energy vehicles position themselves as high-end
brands, but their positioning has not been well
highlighted and strengthened in actual market
promotion. It attempts to compete with high-end
electric vehicle brands such as Tesla, but its price and
product characteristics seem to be closer to the mid to
low end market. The unclear positioning has led to
confusion in consumer perception of the brand,
making it difficult to form a stable brand image.
4.2.2 Public Relations and Crisis
Management Capabilities Need to Be
Improved
From the perspective of product strategy, ZEEKR has
a single product type, and only four cars are currently
on sale. According to the retail data of the Passenger
Association in 2023, five of the top 10 models sold
are medium and large SUVs. It can be seen that
Chinese new energy vehicle consumers have obvious
preferences for SUVs and car sizes. ZEEKR does not
have a medium and large SUV on sale, and only the
compact SUV ZEEKR X is on sale. ZEEKR's brand
awareness is relatively low. Although ZEEKR, as a
new intelligent pure electric brand under Geely
Holding Group, has certain technical strength and
innovation ability, it has not yet accumulated enough
popularity and reputation in the market because of its
emerging brand. As a result, many consumers have
limited understanding of the ZEEKR brand and may
even feel unfamiliar with it, so they prefer traditional
well-known brands when choosing new energy
vehicles. It seems that ZEEKR new energy vehicles
have not yet formed a clear strategic direction in
market positioning. ZEEKR new energy vehicles
have positioned themselves as high-end brands, but
their positioning has not been well highlighted and
strengthened in the actual market promotion. It tries
to compete with high-end electric vehicle brands such
as Tesla, but its price and product characteristics seem
to be closer to the low-end market. This unclear
positioning leads to the confusion of consumers'
cognition of the brand, and it is difficult to form a
stable brand image.
4.2.3 Public Relations and Crisis
Management Capabilities Need to Be
Improved
In recent years, ZEEKR has repeatedly reported
negative news in its marketing activities, such as false
advertising and product quality issues, which have
caused significant damage to the brand image.
ZEEKR has also exposed some issues during the sales
process. Consumers have complained about ZEEKR's
failure to fulfill sales commitments and concealing
true information. These issues not only harm the
interests of consumers, but also seriously affect
ZEEKR's reputation. ZEEKR failed to provide clear
solutions and compensation measures in a timely
manner when handling these complaints, further
escalating consumer dissatisfaction. In addition, the
ZEEKR 001 model, as the brand's flagship product,
encountered doubts and complaints from consumers
in the early stages of its launch. Some car owners
have reported that their vehicles have issues such as
false mileage and high power consumption, which
have been widely discussed on social media and
online forums, and have had a negative impact on
ZEEKR's brand image. ZEEKR's initial response to
such issues was not prompt and transparent enough,
leading to further deepening consumer doubts.
ZEEKR's performance in public relations and crisis
management has not been satisfactory, failing to
respond and resolve these issues in a timely and
effective manner, further exacerbating consumer
questioning and distrust of the brand.
4.2.4 Insufficient After-Sales Service
Capability
There are a series of problems with ZEEKR's after-
sales service, the most prominent of which is the slow
service response. When the vehicle fails or needs to
be repaired, it often takes a long time to get a response,
which not only increases the time cost of the car
owner, but also seriously affects their overall
evaluation of after-sales service. In addition, the
professional ability of some ZEEKR after-sales
personnel is insufficient, and they do not have a deep
understanding of the technical problems and
maintenance solutions of vehicles, resulting in the
inability to give accurate answers or effective
solutions, and sometimes even misleading car owners.
At the same time, ZEEKR's after-sales service
process is also irregular. The process is not clear and
the links are tedious, which brings a lot of
inconvenience to car owners. The supply of
accessories is also worrying. The launch of new
models and rapid changes in the market have led to
the unstable supply of some accessories, and owners
often have to wait for a long time for maintenance.
What's more serious is that some car owners report
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that the attitude of after-sales service personnel is not
friendly and professional enough, lack patience and
empathy, unable to actively solve problems, and even
shirn and perfunctory. This attitude seriously affects
the overall feeling of ZEEKR after-sales service.
5 SUGGESTIONS FOR
OPTIMIZING THE
MARKETING STRATEGY OF
ZEEKR NEW ENERGY
VEHICLES
5.1 Refine the Market and Enrich
Product Types
Market positioning, brand awareness, and segmented
products are crucial for marketing. In the era of
informatization and digitization, ZEEKR can use big
data models to conduct comprehensive and multi-
level investigation and analysis of consumer age,
gender, consumption ability, purchase intention,
purchase preference, and other aspects. Finally,
according to the survey results, product research and
production can be carried out, which can accurately
meet market demand. ZEEKR can launch models
with different styles and functions for different
consumer groups. For example, for consumers who
pursue luxury and comfort, ZEEKR can launch more
high-end and comfortable sedans or SUVs; For
consumers who value sporty performance and driving
experience, ZEEKR can launch more dynamic and
handling models. At the same time, ZEEKR can also
consider launching customized services, providing
customized vehicle configuration and interior design
according to the personalized needs of consumers,
further meeting their personalized needs. Faced with
consumers who have a demand for intelligent driving,
ZEEKR can increase investment in technology
research and development, introduce intelligent
driving technology, and keep up with market
trends(Chi, 2023).
5.2 Improve Public Relations and
Crisis Management Capabilities,
Enhance Brand Image
As a high-end new energy vehicle brand, ZEEKR
needs to take a series of measures to enhance its brand
image and enhance its public relations and crisis
management capabilities. First of all, it is very
important to establish a professional public relations
team, which should have rich experience and
professional quality, be familiar with industry trends,
understand consumer psychology, and have excellent
communication and adaptability. Secondly, formulate
a perfect public relations strategy to enhance brand
awareness and reputation by participating in industry
activities, holding brand activities and carrying out
media cooperation. At the same time, establish a
sound crisis early warning system, formulate a
detailed crisis response plan, ensure that the crisis can
be responded quickly and effectively, and strengthen
communication with the media and the public, release
authoritative information in a timely manner, and
eliminate misunderstandings and doubts. In addition,
ZEEKR needs to further clarify the brand positioning,
highlight the core values, and create a competitive
brand image through high-quality products,
innovative technologies and services. Improve
product quality and service level, strengthen the
construction of after-sales service system, and meet
the needs of consumers. Use advertising, publicity,
sponsorship and other ways, combined with new
media platforms such as social media and short
videos to strengthen brand communication and
promotion, and establish interaction and contact with
young consumers. Finally, actively participate in
social public welfare activities to show the corporate
sense of social responsibility and responsibility, so as
to further enhance the brand image and enhance
consumers' sense of identity and belonging to the
brand.
5.3 Improve the Quality of After-Sales
Service and Enhance Consumer
Satisfaction
After sales service is also a very important part of
marketing strategy. Improving the quality of after-
sales service can enhance consumer satisfaction and
improve brand image. Firstly, establish a more
comprehensive after-sales service system. This
includes establishing a professional after-sales
service team, providing 24-hour service support, and
ensuring that users can receive timely and
professional answers and assistance when
encountering problems. At the same time, optimize
service processes, improve service efficiency, shorten
user waiting time, and make users feel ZEEKR's
emphasis and dedication to after-sales service.
Secondly, enhance the professional competence and
service awareness of service personnel. ZEEKR can
provide regular training and education to help service
personnel acquire more product knowledge and
Analysis of ZEEKR New Energy Vehicle Marketing Strategy
615
service skills, and improve their problem-solving
abilities. At the same time, strengthen the service
awareness of service personnel, make them always
guided by user needs, and sincerely provide help and
services to users. Furthermore, strengthen
communication and interaction with users. ZEEKR
can collect user feedback and suggestions through
various channels, and timely understand user
satisfaction and needs for after-sales service. In
response to the issues and shortcomings reported by
users, ZEEKR should actively improve and optimize
to ensure that after-sales service can meet the
expectations and needs of users. In addition, ZEEKR
can also consider launching some value-added
services, such as regularly providing users with
vehicle maintenance reminders, fault warnings, and
other services, so that users can feel the care and
attention of Extreme Krypton for vehicle use. These
value-added services can not only improve user
satisfaction and loyalty, but also increase the
reputation and influence of the ZEEKR brand. Finally,
ZEEKR can also learn and draw on advanced after-
sales service experience and technology through
cooperation and communication with other excellent
enterprises, and continuously improve its after-sales
service level. At the same time, ZEEKR can also pay
attention to industry dynamics and technological
development trends, timely introduce new service
concepts and technical means, and provide users with
a more efficient and convenient after-sales service
experience.
6 CONCLUSION
In summary, this article analyzes the marketing
strategy of ZEEKR new energy vehicles and finds
that there are certain problems in their product types,
after-sales service, brand public relations, and crisis
management. Suggestions for addressing these issues:
refine the market and enrich product types; Improve
public relations and crisis management capabilities,
enhance brand image; Improve the quality of after-
sales service and enhance consumer satisfaction. I
hope to further optimize ZEEKR's marketing strategy
for new energy vehicles, in order to increase
ZEEKR's market share and brand recognition, and
also provide relevant enterprises with reference
marketing experience to help the development of the
new energy vehicle industry.
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