Overview of Best Communication Practices in Inclusive Spaces for

People with Disabilities: A Qualitative Study in Portuguese-Speaking

Countries

Francisca Rocha Lourenço

, Rita Oliveira

and Oksana Tymoshchuk

Universidade de Aveiro, Campus Universitário de Santiago, Aveiro, Portugal

Keywords: Inclusive Spaces, Communication Practices, Inclusion, People with Disabilities, Portuguese-Speaking Countries,

Accessibility, Qualitative Study, Best-Practices.

Abstract: The inclusion of People with Disabilities (PwD) is still a challenge in Portuguese-Speaking Countries (PSC),

requiring continuous efforts to ensure their full participation in society. The goal of this study was to identify

and understand the best communication practices adopted and recognised by Inclusive Spaces (IS) in PSC,

aiming to contribute to the promotion of inclusion of PwD. Using a qualitative approach, 16 semi-structured

interviews were conducted with representatives of various IS in Portugal, Brazil and Angola. The results

highlighted a set of communication practices applied in different contexts, including inclusive communication,

use of social media and sharing of real-life testimonies, as practices that strengthen public engagement and

the dissemination of the services offered by IS. Strategies such as the creation of inclusive and accessible

content and the use of channels, such as websites and face-to-face events, were highlighted for their ability to

increase the visibility of spaces, reach wider audiences, and reinforce their role in society. The findings

emphasise the importance of effective communication in strengthening IS and ensuring that their services

reach PwD. By outlining a set of good practices, this study provides initial guidelines for improving

communication in IS, contributing to the promotion of inclusion of PwD.

1 INTRODUCTION

The inclusion of People with Disabilities (PwD) is

still a challenge in Portuguese-Speaking Countries

(PSC), requiring continuous efforts to ensure their

full participation in society (Bennett, 2020).

PwD, their families and caregivers still face social

challenges such as stigma, exclusion, lack of

opportunities, difficulties in accessing support,

information and accessible resources, as well as

physical, digital and communicational barriers in

environments that are not adapted to their needs

(Hung, et al., 2021, WHO, 2011).

Inclusive spaces for people with disabilities are an

asset in promoting their autonomy, digital and social

inclusion, and quality of life, as they provide support

and help them overcome multiple challenges (Hung

et al., 2021).

https://orcid.org/0000-0003-0214-3008

https://orcid.org/0000-0001-6041-9469

https://orcid.org/0000-0002-7225-0725

According to Palatna (2019), an inclusive space is

a human environment that provides conditions for the

inclusion of all people, in the different domains of

society, by eliminating any barriers and considering

people’s diversities. These environments are

designed and adapted to be accessible and usable by

all people, regardless of their physical, sensory or

cognitive abilities, where PwD can be understood,

respected, supported and feel included and integrated

in the community, encouraging active social

participation, integration, community involvement

and a sense of belonging, with equal opportunities -

essential factors for the well-being and quality of life

of PwD, and without architectural and social barriers.

(Rocha Lourenço, Oliveira & Tymoshchuk, 2024;

Hung et al., 2021; BDU, 2024).

In this context, inclusive spaces can take

different forms and have various purposes, covering

a wide range of institutions or organisations that

850

Rocha Lourenço, F., Oliveira, R. and Tymoshchuk, O.

Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking Countries.

DOI: 10.5220/0013318500003911

Paper published under CC license (CC BY-NC-ND 4.0)

In Proceedings of the 18th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2025) - Volume 2: HEALTHINF, pages 850-858

ISBN: 978-989-758-731-3; ISSN: 2184-4305

promote the inclusion of PwD, including, for

example: Disability Support Associations, which

offer specific social support and resources; ICT

(Information and Communication Technologies)

and Digital Inclusion Resource Centres, which

provide adapted technology and digital training; and

Social Inclusion Support Centres, focused on

integration and inclusion in community settings.

Other settings include, for example, Disability

Education and Rehabilitation Cooperatives, which

combine education and support services; Medical

and Rehabilitation Centres, which offer clinical and

therapeutic interventions; and Technology and

Innovation Centres, which develop inclusive

technological solutions. The diversity of these

institutions reflects the multiplicity of approaches

and services required to respond to the complex and

varied needs of PwD.

As well as eliminating physical and digital

barriers and facilitating the overcoming of challenges,

these spaces function as support networks that

recognise the needs of PwD and their families and

caregivers, and offer personalised support, resources

and services that facilitate the provision of care and

promote the development of skills and autonomy

(Rocha Lourenço, Oliveira & Tymoshchuk, 2024).

By creating support networks, promoting autonomy,

the exchange of knowledge and active participation in

society, inclusive spaces play a key role in building a

more inclusive society. In this way, they contribute

significantly not only to inclusion, but also to

improving the autonomy, accessibility, independence

and quality of life of PwD (Rocha Lourenço, Oliveira

& Tymoshchuk, 2023), allowing them to interact with

other people, participate in everyday activities,

explore new learning and leisure opportunities, access

various sources of information, establish contacts,

exchange information and knowledge, and broaden

relationships and horizons in the same way as the

non-disabled population (Godinho, 1999).

However, for these spaces to effectively fulfil

their purpose, it is essential that their services and

activities are adequately disseminated, through

effective communication practices that ensure the

visibility of the services offered, reach PwD, their

families and caregivers, and facilitate access to these

resources. This promotes their participation and

integration into society and increases the impact of

these spaces in building a more inclusive society

(Rocha Lourenço, Oliveira & Tymoshchuk, 2024).

Communication plays a fundamental role in

creating and maintaining inclusive spaces, as it is

through communication that information and services

reach the target audience (Serrat, 2017). Without

strategic communication, PwD, their families and

caregivers may not be aware of the opportunities

available to them, limiting their access to resources

aimed at improving their quality of life.

Given this, it is clear that it is important to

investigate the communication practices that have

been adopted and that inclusive spaces consider

relevant and impactful.

The goal of this study is to identify and understand

the best communication practices adopted by

inclusive spaces in PSC, the context in which they are

applied and how they can contribute to broadening

the reach of these spaces. By understanding this, it is

intended to provide a comprehensive overview of the

communication approaches adopted, which can help

improve the communication strategies of various

spaces, ensuring that more PwD are aware of and

have access to the resources available, thus

strengthening the support network and contributing to

the promotion of a more informed and inclusive

society.

2 METHODOLOGY

2.1 Study Approach

This study adopted a qualitative and exploratory

approach to understanding communication practices

in inclusive spaces.

For this purpose, sixteen semi-structured

interviews were conducted with representatives of

various inclusive spaces. These interviews provided

an in-depth insight into the participants' perspectives,

experiences and understanding of this topic.

2.2 Participants

Participants were intentionally selected according to

criteria that ensured a diverse and comprehensive

representation, including: i) inclusive spaces; and ii)

spaces from different sectors (education, health and

technology); and iii) spaces from different

geographical areas of the PSC Community.

Sixteen participants were interviewed,

representing inclusive spaces located in Portugal (13),

Brazil (2), and Angola (1). The table below shows the

distribution of the participants according to the

different types of inclusive spaces represented in the

study.

Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking

Countries

851

Table 1: Distribution of participants according to the type

of inclusive spaces they represent.

Inclusive Space Type

Number of

artici

ants

Disabilit

ort Associations 5

Resource Centres for Di

ital Inclusion 2

ICT Resource Centre 2

Social Inclusion Support Centre 1

Cooperative for the Education and

Rehabilitation of People with

Disabilities

Medical and Rehabilitation Centre 1

Technolo

and Innovation Centre 1

Telecommunications Compan

Assistive Technology and Occupational

Performance Laborator

ort Product Develo

2.3 Instruments

A semi-structured interview script was developed to

conduct the interviews with the representatives of

each space. This script included seventeen open-

ended questions, which allowed in-depth answers to

be obtained about the characterisation of the space,

the characterisation of the team, the target audience,

and the communication strategies adopted.

This instrument was subjected to a pilot test and

subsequently refined based on feedback to improve

its reliability and validity. The interviews were

conducted by the researchers, ensuring consistency in

data collection.

2.4 Procedures

Four of the interviews were conducted face-to-face,

in the spaces themselves, while the remaining twelve

were conducted online. Each interview lasted an

average of around an hour.

All participants were informed about the goal of

the study and signed an informed consent form,

allowing the interview to be recorded for data

collection and analysis.

2.5 Data Collection and Analysis

To collect the data, all interviews were audio-

recorded and subsequently fully transcribed. These

transcripts were imported into NVivo qualitative data

analysis software, where all the data was managed

and coded, based on the following categories: i)

characterisation of the space (objectives and services

provided); ii) characterisation of the space's team; iii)

characterisation of the target audience; iv)

characterisation of the communication strategies,

content and media adopted.

The codes were grouped into broader themes and

recurring response patterns were identified, providing

valuable insights not only into the communication

practices adopted, but also into other factors that may

influence these practices.

3 RESULTS

For a better understanding of the results relating to

communication practices, first the main results

relating to the characterisation of spaces in general

(goals, services provided, products offered) and their

teams and target audiences will be presented.

3.1 Strategic Goals of the Inclusive

Spaces Interviewed

The analysis of the interviews revealed that the main

strategic goal of inclusive spaces is to support and

intervene with PwD. 75% of the spaces highlighted

that their main focus is to provide personalised

support that fosters autonomy and active participation

in society. For example, one of the participants said:

‘Our main goal is to create opportunities for PwD to

feel included and valued in different contexts of daily

life.’

Other strategic goals identified were: training

initiatives for caregivers, professionals and PwD

(identified by 50% of spaces); assessment and

intervention services (44%); research and

development (25%), promotion of the rights of PwD,

and development of partnerships (19%).

3.2 Services Provided

The spaces offered a variety of services to support

inclusion and accessibility. The most common

services included qualification and capacity building

(81 per cent), with a focus on promoting autonomy

and improving the quality of life of PwD. Other

frequently mentioned services were assessment and

provision of support devices (56%) and training for

professionals and caregivers (50%).

3.3 Team Characterisation

The composition of the teams in the inclusive spaces

interviewed reflects an interdisciplinary approach,

which is essential to meet the diverse needs of PwDs.

The most represented professionals include: special

HEALTHINF 2025 - 18th International Conference on Health Informatics

852

education teachers (38%), psychologists (31%), and

administrative assistants and other support staff, such

as general service managers, drivers and assistants

(38%). Other professionals include social workers,

engineers, occupational therapists, physiotherapists,

marketing and communication technicians, trainees

and rehabilitation nurses.

3.4 Type of Audience

The annual estimate of the different spaces

interviewed varies between 25 people and 1100, with

the most common range being between 25 and 60

people accompanied per year (by 25 per cent of the

participants). The most common type of disability is

neurodevelopmental disorders (50 per cent).

However, people with amputations, hearing

impairment, speech and communication impairment,

motor impairment, neuromotor impairment,

intellectual or cognitive impairment, visual

impairment, congenital diseases or malformations,

neurological diseases and sequelae, elderly people,

dyslexia and injuries are also assisted.

3.5 Target Audience

The inclusive spaces participating in the study

identified multiple target audiences for their

communication actions, highlighting the importance

of targeting information and actions at different

groups that directly or indirectly influence the

inclusion of PwDs. Among the main target audiences,

the following stand out: PwD (63%), family members

and caregivers (50%) (‘Our main focus is to reach out

to PwD and their caregivers, making sure they know

they can count on us for technical support and

training’), health and education professionals (44%),

the community in general (44%), partner institutions

and organisations (31%), and pupils and children

(25%).

3.6 Communication Goals

The communication goals that the participants

mentioned during the interviews are broad and reflect

the need to reach different audiences. Among the

most prominent is disseminating the space and the

services offered by the spaces (56%) (‘our main goal

is to let people know that we are here to support and

that our services are available’); reaching out to PwD

or caregivers/family members (38%); and networking

(31%).

3.7 Best Communication Practices

Table 2: Synthesis of the answers to the interview questions

on communication strategies and practices.

Topics addressed in the

interviews

Communication strategies

and practices adopted

(answers)

i) strategies or

characteristics should

have a communication

campaign to effectively

promote the adoption of

an inclusive space

Use a website as a

communication tool

Present real

cases/testimonies of real

eople

Use appealing

communication

Use inclusive

communication

Use video as

communication conten

Use social media to

communicate

ii) types of content,

media or strategies that

participants consider to

be most impactful for the

public

Presenting real

cases/people's testimonies

Share videos on social

media

Promote training and

inclusion programmes

Use informal

communication (word of

mouth)

Sharing their daily work on

social media

iii) suggestions of

impactful strategies for a

campaign to promote an

inclusive space

Create appealing and

impactful conten

Reaching caregivers

Organise and participate in

dissemination events in

schools and organisations

Use inclusive

communication (simple and

attractive to everyone)

Distributing flyers

Use informal

communication (word of

mouth)

Provide up-to-date and

detailed information via a

website

Present real

cases/testimonies of people

Use accessibility resources

Use social media to

disseminate information and

promote activities and

events

Produce and disseminate

romotional videos

Know the target audience

Produce and disseminate a

television campaign

Collaboration between spaces

Form partnerships

Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking

Countries

853

Table 2: Synthesis of the answers to the interview questions

on communication strategies and practices. (cont.)

iv) communication

practices mentioned by

the participants in their

answers to other

questions which,

according to them, have

proved effective and

generated positive results

in terms of impact

Use of social media

Disseminate relevant

information through the

ress

Send frequent e-mail

newsletters

Use inclusive

communication

Use accessibility resources

Share the support products

available in inclusive spaces

on social media

Provide a link to the website

on social media

Disseminate the work

carried out in the inclusive

space on social media

Disseminate the services

rovided on social media

Disseminate actions and

rojects on social media

Participate in scientific

events

Disseminate to companies

and institutions

Disseminate to schools and

universities

At the end of the interviews, the participants were

asked three questions in order to survey best

communication practices: i) the first, with the goal of

understanding what strategies or characteristics a

communication campaign should have in order to

effectively promote the adoption of an inclusive

space; ii) the second, with the goal of identifying what

type of content, media or strategies the participants

considered to be most impactful for the public; iii)

and the third, with the goal of finding out suggestions

for impactful strategies for a campaign to promote an

inclusive space.

In addition, throughout the interviews,

participants mentioned communication practices that

have proved effective and generated positive results

in terms of impact. The answers to these questions are

summarised in Table 2.

This answers made it possible to analyse the

strategies already used by inclusive spaces, as well as

those that, although not implemented due to resource

limitations (time, human or financial resources), are

perceived as highly impactful and relevant.

The combination of this information allowed the

identification and understanding of the best

communication practices in this context, summarised

in Table 3, which gives an overview of these

practices, the context in which they are applied and a

description of their main goals and impacts.

Table 3: Communication best practices identified in

interviews with inclusive spaces.

Context Best-practice Description

Social

Media

Sharing

testimonials and

real stories

Publish personal

stories and real-life

experiences to

inspire and engage

the public.

Inclusive and

accessible

communication

Implement

accessible

communication

through clear

language and

accessibility

resources (audio

description,

subtitles, sign

language, etc.).

Impactful content

in diverse formats

Use varied formats

and visually

appealing content

to capture attention.

Promoting

activities,

programs, and

projects

Disseminate

training and

inclusion programs,

activities, and

future projects to

keep the public

informed and

engaged.

Dissemination of

offered services

Inform the public

about the services

and assistive

products available

to promote greater

understanding and

access.

Providing links to

the website

Offer direct links to

the official website

for more

information and

resources.

Displaying

available assistive

products

Show the assistive

products and

technologies

available to support

PwD.

Sharing relevant

news

Share updates and

news related to the

cause/area to keep

followers informed

with relevant

content.

Sharing daily

work

Show the daily

activities and work

carried out by the

center through

illustrative videos.

HEALTHINF 2025 - 18th International Conference on Health Informatics

854

Table 3: Communication best practices identified i

interviews with inclusive spaces. (cont).

Website

Accessibility

Ensure the site is

accessible to all,

regardless of their

abilities, through

accessible language

and resources (e.g.,

scalable text, audio

description,

subtitles, etc.).

Providing

updated and

detailed

information on

services and

products

Offer complete,

updated

descriptions of

services and

assistive products

available for PwD.

Promoting

activities,

programs, and

projects

Disseminate

training and

inclusion programs,

activities, and

future projects to

keep the public

informed and

engaged.

Events and

activities

Conducting

workshops,

lectures, and

debates in

schools,

universities,

companies, and

institutions

Organize

educational events

to spread

knowledge and

raise awareness

among different

audiences..

Organizing and

participating in

community

actions

Plan, execute, and

engage in events

that directly involve

the center’s

community (e.g.,

picnics, concerts,

gatherings).

Flyers,

Posters, and

Billboards

Distributing

flyers, posters,

and billboards in

strategic locations

Use printed

materials to

promote events and

services, ensuring

visibility in

physical locations

and events.

Using inclusive

and accessible

language

Implement

accessible

communication

through clear and

inclusive language

and/or accessibility

resources (e.g.,

Braille, QR codes

linking to audio

description or sign

language

translation).

Table 3: Communication best practices identified i

interviews with inclusive spaces. (cont).

Marketing

Sending

newsletters with

news, activities,

and events

Regularly send

newsletters with

information about

activities, events,

and news,

facilitating direct

communication

with the public.

Press and

Media

Dissemination

through press

(newspapers,

radio, TV)

Promote activities

and the impact of

services through

traditional media

channels.

Scientific

Events

Participation in

scientific events

Present and share

research results in

scientific events

(conferences,

congresses) to

engage experts and

stay updated on

field advancements.

Informal

Communicati

“Word-of-mouth”

communication

Use “word-of-

mouth” strategies to

disseminate

information about

the center’s

services.

Partnerships

Dissemination

through partner

institutions

Collaborate with

other organizations

to enhance the

reach of the

center’s services.

Others

Producing

promotional or

explanatory

videos

Create videos that

explain services or

promote initiatives,

sharing them on

digital platforms

and physical

locations (e.g.,

events, at the

center).

4 DISCUSSION

The results of this study show that communication

practices in inclusive spaces in Portuguese-speaking

countries are diverse and often aimed at multiple

target audiences, including people with disabilities

(PwD), family members, caregivers, health and

education professionals, and the wider community.

The identification of best communication practices

reflects both the strategies currently adopted and

participants' perceptions of which approaches are

most effective in reaching and engaging these

Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking

Countries

855

audiences. In relation to the study's goals - to identify

and understand the best communication practices

adopted by inclusive spaces - the findings show that

the use of social media, the production of appealing

and inclusive content, and the sharing of real case

testimonies are considered key strategies for

extending the reach and impact of communicative

actions. These results are in line with the existing

literature, which emphasises the importance of social

media and digital communication in promoting social

inclusion. Social media offer accessible and widely

used platforms that allow for the rapid dissemination

of information and direct engagement with diverse

audiences (Kaplan & Haenlein, 2010).

The production of accessible content and the use

of accessibility features such as video subtitles, audio

transcripts and image descriptions are essential to

ensure that information is understood by all people,

including those with different types of disabilities.

According to the W3C Web Content Accessibility

Guidelines (WCAG 2.1) (2018), digital accessibility

is fundamental for inclusion and full participation in

society.

The comparison with other studies reinforces the

relevance of using testimonies and personal stories as

a way of sensitising and engaging the public. Ferrari

et al. (2021) argue that testimonials and personal

narratives have a strong emotional impact and can

promote public empathy and involvement, increasing

awareness of PwD experiences.

Despite the practices already in place, the

interviews also pointed to strategies perceived as

impactful, but underused due to limitations such as a

lack of human resources specialised in

communication and time and financial constraints,

which make it difficult to adopt more comprehensive

and effective strategies. This gap reflects the need for

structural support so that spaces can adopt more

comprehensive strategies.

The results have significant implications for

improving communication practices in inclusive

spaces. The good practices identified offer valuable

guidelines for other inclusive spaces looking to adapt

and improve their communication strategies, which

may involve investing in training, and developing

digital communication and accessibility skills within

teams. In addition, the production of accessible and

appealing content, following guidelines such as those

established by the W3C's Web Accessibility Initiative

(WAI), contributes to more inclusive communication.

Inclusive communication is a communication

model where the message is constructed in such a way

that it is accessible and understood by all audiences

(Machado, 2010). It seeks to represent diversity and

promote equality in the way messages are constructed

(Audima, 2024). It focuses on simple, objective and

accessible language, using familiar words and short

sentences in order to cater for different audiences

(Instituto Federal de Santa Catarina, n.d.). On the

other hand, accessible communication focuses on

eliminating barriers for people with specific

disabilities. It focuses on adapting content to make it

accessible, using resources such as audio description,

subtitles, braille printouts, etc. (Instituto Alana, n.d.;

Universidade Federal do Ceará, n.d.).

Collaborations with educational institutions,

companies and other organisations can enhance

communication initiatives, as suggested by Bryson,

Crosby and Stone (2015), who discuss the importance

of collaborative networks in the public and non-profit

sectors.

As for the study's limitations, we would highlight

the limited number of participants and the

geographical concentration of the inclusive spaces

interviewed, with greater representation from

Portugal. This may limit the generalisability of the

results to other cultural and socio-economic contexts.

Furthermore, although Portugal, Brazil and Angola

were represented, the absence of other PHCs, such as

Mozambique and Cape Verde, limits the

generalisability of the results and a complete

understanding of practices across the entire PSC

community. It is recommended that future studies

expand the sample and include a more balanced

representation of PSC in order to enrich the

understanding of communication practices in

different contexts.

To summarise, communication practices in

inclusive spaces play a fundamental role in promoting

the social inclusion of people with disabilities.

Adopting effective strategies, overcoming challenges

and implementing practical recommendations can

significantly contribute to extending the reach and

impact of these spaces, promoting a more inclusive

and informed society.

5 CONCLUSIONS

The goal of this study was to identify and understand

the best communication practices adopted by

inclusive spaces in PSC, exploring how these

practices can contribute to expanding their reach and

impact. Through qualitative interviews with

representatives of various inclusive spaces in

Portugal, Brazil and Angola, it was possible to draw

up a comprehensive overview of the communication

practices implemented and recommended, verifying

HEALTHINF 2025 - 18th International Conference on Health Informatics

856

that strategies such as using social media, producing

appealing and accessible content and sharing real-life

testimonies are fundamental to increasing public

involvement and disseminating the services offered

by PwD, increasing the reach of these spaces and,

consequently, the inclusion and quality of life of

PwD.

The results made it possible to outline a set of

communication practices applied in different

contexts, offering a first overview of the approaches

used and recommended to promote inclusion. An

initial basis has been provided for understanding how

communication practices can be applied to strengthen

the impact of inclusive spaces. By outlining these

practices, this work not only contributes to the

promotion of inclusion in PSC, but also offers

guidelines that can be adapted to other cultural and

institutional contexts.

By implementing good communication strategies,

inclusive spaces can better reach out to PwD, their

families and caregivers, ensuring that they are aware

of available resources and opportunities to participate

in society.

This study was based on self-reported interviews,

which may introduce biases related to participants'

perceptions of their own practices. Future research

could therefore complement this information with

content analyses of the communications carried out

by inclusive spaces and evaluations of the impact of

these practices on the target audience. Furthermore,

expanding the research to include a wider range of

PSC would provide a more comprehensive

understanding of communication practices in

different cultural and socio-economic contexts. This

could lead to the development of more tailored and

effective communication strategies that further

promote inclusion and accessibility for PwDs

globally. In addition, they could deepen and

complement the findings of this study by focusing on

understanding disabled people's perspectives on the

effectiveness of communication practices and

identifying possible gaps in current strategies, or

comparatively analysing the effectiveness of spaces

strategies in different countries or different sectors.

ACKNOWLEDGEMENTS

This work is financially supported by national funds

through FCT – Foundation for Science and

Technology, I.P., under the project UIDB/05460/2020.

REFERENCES

Audima (2024). Comunicação inclusiva e acessível: Qual

o impacto e como fazer?. Retrieved January, 13,

2025, from https://audima.blog/blog/2024/08/06/

comunicacao-inclusiva-e-acessivel-qual-o-impacto-e-

como-fazer/

Bennett, D. (2020). Five years later: Assessing the

implementation of the four priorities of the Sendai

Framework for inclusion of people with disabilities.

International Journal of Disaster Risk Science, 11(2),

155–166. https://doi.org/10.1007/s13753-020-00267-w

BDU (2024). Espaços Inclusivos. BDU. https://bdu.pt/

solucoes/espacos-inclusivos/

Bryson, J. M., Crosby, B. C., & Stone, M. M. (2015).

Designing and implementing cross‐sector

collaborations: Needed and challenging. Public

Administration Review, 75(5), 647–663.

https://doi.org/10.1111/puar.12432

Machado, G. (2010) Educação e ciberespaço: estudos,

propostas e desafios. Virtus. Retrieved January, 13,

2025, from https://bibliodigital.unijui.edu.br/

items/1ed80108-33bf-4406-8ddc-b35459c62f5a

Ferrari, M., Fazeli, S., Mitchell, C., Shah, J., & Iyer, S. N.

(2021). Exploring empathy and compassion using

digital narratives (the Learning to Care Project):

Protocol for a multiphase mixed methods study

(Preprint). JMIR Research Protocols. https://doi.

org/10.2196/preprints.33525

Global Social Media Statistics — DataReportal – Global

Digital Insights. (2024). DataReportal – Global Digital

Insights. https://datareportal.com/social-media-users

Godinho,F.: Internet para Necessidades Especiais.

GUIA/UTAD, VilaReal (1999)

Hung, L., Hudson, A., Gregorio, M., Jackson, L., Mann, J.,

Horne, N., Berndt, A., Wallsworth, C., Wong, L., &

Phinney, A. (2021). Creating dementia-friendly

communities for social inclusion: A scoping review.

Gerontology and Geriatric Medicine, 7.

https://doi.org/10.1177/23337214211013596

Instituto Alana (n.d.) Comunicação acessível. Retrieved

January 13, 2025, from https://alana.org.br/glossario/

comunicacao-acessivel/

Instituto Federal de Santa Catarina (IFSC). (n.d.). Política

de comunicação inclusiva. Retrieved January 13, 2025,

from https://www.ifsc.edu.br/polcom-comunicacao-

inclusiva

Manchaiah, V., & Zhao, F. (2012). Storytelling in different

cultural context: Applications to hearing loss public

awareness. Journal of Behavioral Health, 1(4), 322.

https://doi.org/10.5455/jbh.20120729114709

Kaplan, A. M., & Haenlein, M. (2010). Users of the world,

unite! The challenges and opportunities of social media.

Business Horizons, 53(1), 59–68. https://doi.

org/10.1016/j.bushor.2009.09.003

Palatna, D. (2019). Inclusive environment: Developing

integrated definition. Bulletin of Taras Shevchenko

National University of Kyiv. Social Work, (5), 20–23.

https://doi.org/10.17721/2616-7786.2019/5-1/4

Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking

Countries

857

Rocha Lourenço, F., Oliveira, R., & Tymoshchuk, O.

(2023). Best-practices for developing effective

communication campaigns to promote assistive

technology resource centres. ICERI Proceedings,

3999–4008. https://doi.org/10.21125/iceri.2023.1003

Rocha Lourenço, F., Oliveira, R., & Tymoshchuk, O.

(2024). Challenges and gaps in promoting inclusive

spaces: A study based on interviews. In A. Marcus, E.

Rosenzweig, & M. M. Soares (Eds.), Design, User

Experience, and Usability (pp. 116–129). Cham:

Springer Nature Switzerland. https://doi.org/10.

1007/978-3-031-61356-2_8

Serrat, O. (2017). Disseminating knowledge products. In O.

Serrat (Ed.), Knowledge Solutions (pp. 871–878).

Singapore: Springer Singapore. https://doi.org/10.

1007/978-981-10-0983-9_97

Universidade Federal do Ceará (UFC). (n.d.)

Acessibilidade comunicacional: Você já ouvir falar?.

Retrieved January 13, 2025, from https://

acessibilidade.ufc.br/pt/acessibilidade-comunicacional

-voce-ja-ouviu-falar/

WCAG 2018. Web Content Accessibility Guidelines

(WCAG) 2.1. Retrieved Octores 29, 2024 from

https://www.w3.org/TR/WCAG21/

World Health Organization & World Bank. (2011). World

report on disability 2011. https://iris.who.

int/handle/10665/44575.

HEALTHINF 2025 - 18th International Conference on Health Informatics

858