5 CONCLUSIONS
By 2024, more than 6 years after the GDPR has been
enforced in all European State Members to regulate
citizens personal data protection, not many works
were found in the literature that aim to understand
users’ knowledge, needs and contexts to implement
GDPR compliance in practice.
The lack of research on this topic impacts the way
users and organizations will approach this
requirement. Also, not many straightforward tools are
available to provide the right knowledge and support
the usage of that knowledge within stakeholders’
professional contexts, without needing to be experts
in law or privacy.
On the way to fill this gap, this study aimed to
explore the perceptions, preferences and needs
regarding interactive and assistive tools, together with
its content, to support GDPR compliance in practice.
Our results show that stakeholders who frequently
need to perform personal data processing do not often
have the knowledge, experience or required support
to put compliance procedures into practice in their
context. This work contributes to understanding what
content and functionalities could be included in an
interactive tool to be designed to provide a holistic
management of all requirements and further
enhancing the capability of GDPR compliance.
Our study outcomes can be leveraged with the
outcomes of previous works to integrate both user
research needs not only at the interaction and design
level but also on the content needs and expectations.
ACKNOWLEDGEMENTS
This work is funded by project Health from Portugal
- HfPT (Aviso 2022-C05i0101-02 Agendas/Alianças
mobilizadoras para a reindustrialização, Projeto nº
C630926586-00465198”).
Ana Ferreira is supported by Fundação para a
Ciência e Tecnologia (FCT), project DRAPE-
Designing Trust and Privacy into Research, Ref.
2022.00381.CEECIND/CP1712/CT0001; DOI:
10.54499/2022.00381.CEECIND/CP1712/CT0001.
Rute Almeida is supported by FCT, Ref.
CEECINST/00056/2021/CP2804/CT0004; DOI:
10.54499/CEECINST/00056/2021/CP2804/CT0004.
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