in each subgroup and tasked with observing the
deliberation in that group, distilling the salient
content, and passing critical ideas, insights, opinions
and perspectives to other subgroups where that
subgroup’s local surrogate agent will express those
points as a natural dialog within their ongoing
conversation. With agents in all subgroups
continuously observing insights and passing them to
surrogate agents in other rooms, the full population is
woven together into a single conversation in which
ideas emerge and spread with high efficiency, along
with arguments for and against those ideas. Using this
novel architecture, 50, 500 or even 5,000 people can
hold a real-time conversation in which they
brainstorm ideas, debate alternatives, prioritize
options and converge on solutions.
Figure 3: Conversational Swarm Intelligence Architecture.
An example CSI architecture is shown in Fig. 3
above in which a group of 98 people are divided into
a network of 14 subgroups, each with 7 human users
and one artificial agent. While the image implies that
each subgroup can only pass information to two other
subgroups in the network, the model employed in this
study enabled insights to pass from any subgroup to
any other subgroup (i.e., a fully connected network).
A unique matchmaking subsystem is used that
that tracks (i) which groups have a new idea or insight
that is ready to pass to others, (ii) which groups have
not received insights for a threshold amount of time
and are ready to receive another, and (iii) which of the
available insights (across all sending groups) is most
likely to maximally challenge each receiving group,
based on what that group has discussed thus far.
In this way, CSI emulates the basic propagation of
information within fish schools. but does so in a far
more efficient manner. While schools and other
biological swarms pass insights between neighboring
members, CSI can pass insights between any local
groups in the network. This makes CSI a “hyper-
swarm” structure (Willcox, 2021) and it leverages
this hyper-connectivity to challenge each local group
with insights, opinions, and/or rationales that will
most likely evoke the most meaningful responses.
By facilitating large, networked populations to
debate complex issues in real-time, CSI enables
individuals with a wide range of knowledge, wisdom,
and insights to collaboratively deliberate on broad,
open-ended problems. And because every assertion
expressed by every participant is identified and stored
in a real-time taxonomy database by the CSI system,
the system can immediately produce detailed forensic
reports that reveal how each decision was reached,
including a complete assessment of every idea raised,
the reasons that support and reject each ideas, and
impact each idea or reason had on others to sway the
group towards a maximally supported solution.
In addition, CSI solves common biasing problems
that drive deliberating groups to non-optimal
answers. For example, groups can be overly impacted
by individuals with strong personalities, with high
rank within an organization, or who express ideas
very early in a deliberation. This is mitigated by the
CSI structure because points raised by a strong
personality, a high-ranking individual, or an early
talker in the deliberation only impact a small local
subgroup. For those points to gain traction across the
full population, they must stand on their own merits:
either discussed organically in multiple subgroups or
passed into subgroups by surrogate agents. Ideas that
are passed into a group and significantly impact that
group are more likely to pass to other groups, thus
enabling strong insights to propagate quickly.
The effectiveness of CSI has been researched in a
handful of recent studies. In one study conducted at
Carnegie Mellon in 2023, groups of 48 participants
were tasked with debating the future impact of AI on
jobs using a CSI platform called Thinkscape™. The
participants using CSI contributed 51% more content
(p<0.001) compared to those using standard
centralized chat. In addition, CSI showed 37% less
difference in contribution between the most vocal and
least vocal users, indicating that CSI fosters more
balanced deliberations. (Rosenberg, et. al., 2023).
In another recent study, groups of 35 individuals
were tasked with taking a standardized IQ test, either
as individuals on a survey, as a “crowd” by taking the
aggregation of surveys, or as a conversational swarm
inside the CSI-powered Thinkscape platform. The
groups of randomly selected participants using CSI
averaged a collective of score 128 on the IQ test when