Voicemail Urgency Detection Using Context Dependent and Independent NLP Techniques

Asma Trabelsi, Séverine Soussilane, Emmanuel Helbert

2023

Abstract

Business field has improved exponentially during the last two decades: working methods have changed, more and more users are connected to each other across the globe, same teams as well as different teams can be separated by countries in big companies. So, users need a way to select messages to treat in priority for a better business management and a better communication. In this paper, we implement an approach enabling to classify voicemail messages into urgent and non urgent. The problem of determining urgency being still vast and open, some criteria should be used to decide the importance of messages depending to one’s necessity. Among these criteria, we can mention the sender position, the time of sending as well as the textual content. In this paper, we focus on classifying voicemail messages based on their contents. As there exist several Machine Learning approaches for text vectorization and classification, various combinations will be discussed and compared for the aim of finding the most performant one.

Paper Citation

in Harvard Style

Trabelsi A., Soussilane S. and Helbert E. (2023). Voicemail Urgency Detection Using Context Dependent and Independent NLP Techniques. In Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART, ISBN 978-989-758-623-1, pages 450-456. DOI: 10.5220/0011685800003393

in Bibtex Style

@conference{icaart23,
author={Asma Trabelsi and Séverine Soussilane and Emmanuel Helbert},
title={Voicemail Urgency Detection Using Context Dependent and Independent NLP Techniques},
booktitle={Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART,},
year={2023},
pages={450-456},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011685800003393},
isbn={978-989-758-623-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 15th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART,
TI - Voicemail Urgency Detection Using Context Dependent and Independent NLP Techniques
SN - 978-989-758-623-1
AU - Trabelsi A.
AU - Soussilane S.
AU - Helbert E.
PY - 2023
SP - 450
EP - 456
DO - 10.5220/0011685800003393