Are Students Satisfied? Case Study on the Quality of Final Project Independent Services at Universitas Surabaya Library

Lathifa Sarasati, Hidayatul Ilmi, Esti Anugrah

2018

Abstract

This study examines one of the services available in the library of Universitas Surabaya, known as the Final Project Independent Upload service (Self-service). The purpose of this study is to measure the quality of the Final Project Independent Upload service for the final semester students of Universitas Surabaya. This study assesses the Self-service based on the LibQUAL concept. There are 3 assessment concepts according to LibQUAL: 1) Librarian’s Ability, Responsibility and Attitude in Serving (Library Quality Effect of Service), 2) Ease of Access and Guides (Library Quality Information Control), 3) Physical Facilities, Space Utilization, and Place Convenience (Library Quality, Library as Place) The research applied quantitative method by distributing questionnaires to 100 respondents Universitas Surabaya Library visitors, especially students who were currently uploading the Final Projects independently from different faculties. The results show that the quality of the Final Project independent upload services at the Universitas Surabaya Library is based on the concept Library Quality Effect of Service are well-managed due to the users being with the services provided by librarians. Based concept of Library Quality Information Control that discusses the guide on Self-service, the service is sufficient because some users felt that the guidelines provided were still unclear. While the concept of Library Quality, Library as Place scored very low, this is assessed based on the users’ comfort when doing Self-service. The quality of the independent final project service at Universitas Surabaya library received a good score. However, there are several aspects that still need to be maximized and maintained by the library.

Paper Citation

in Harvard Style

Sarasati L., Ilmi H. and Anugrah E. (2018). Are Students Satisfied? Case Study on the Quality of Final Project Independent Services at Universitas Surabaya Library. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 20-24. DOI: 10.5220/0008666700002300

in Bibtex Style

@conference{icrl18,
author={Lathifa Sarasati and Hidayatul Ilmi and Esti Anugrah},
title={Are Students Satisfied? Case Study on the Quality of Final Project Independent Services at Universitas Surabaya Library},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={20-24},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008666700002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - Are Students Satisfied? Case Study on the Quality of Final Project Independent Services at Universitas Surabaya Library
SN - 978-989-758-712-2
AU - Sarasati L.
AU - Ilmi H.
AU - Anugrah E.
PY - 2018
SP - 20
EP - 24
DO - 10.5220/0008666700002300
PB - SciTePress