Excellent Service Strategy in the ITS Library

Endang Mannan, Esti Anugrah, Dinda Octavia, Bella Salim

2018

Abstract

Excellent service is a concern for customers by providing the best service to facilitate the ease of meeting needs and realize their satisfaction, so that they are always loyal to the organization/ company. To achieve a prime level of service, the library must be able to serve users satisfactorily, both with the skills possessed by librarians and by maximizing supporting facilities that can cause comfort for consumers. The writing of this article uses a qualitative approach method by means of observation, interviews, and literature studies. The result of writing this article is by improving the quality of an excellent service in the library, ITS library has several ways and strategies to meet the needs of its users. One of them is by applying the love service, which is one of the library services that are given sincerely and sincerely to users. If the love service provided can satisfy the user, then the impression and positive value for the library will increase. So, to improve service becomes excellent service that must be improved not only in the library as an institution, but also to librarians as actors of service providers to their librarians.

Paper Citation

in Harvard Style

Mannan E., Anugrah E., Octavia D. and Salim B. (2018). Excellent Service Strategy in the ITS Library. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 25-29. DOI: 10.5220/0008666900002300

in Bibtex Style

@conference{icrl18,
author={Endang Mannan and Esti Anugrah and Dinda Octavia and Bella Salim},
title={Excellent Service Strategy in the ITS Library},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={25-29},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008666900002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - Excellent Service Strategy in the ITS Library
SN - 978-989-758-712-2
AU - Mannan E.
AU - Anugrah E.
AU - Octavia D.
AU - Salim B.
PY - 2018
SP - 25
EP - 29
DO - 10.5220/0008666900002300
PB - SciTePress