Local Content Management in UK Petra

Siti Ningrum, Reforma Hudansyah, Nove Anna

2018

Abstract

The purpose of this study is to analyse and evaluate the transition of an independent customer service model in Tun Abdul Razzak Library (PTAR KPA), UiTM Cawangan Pucak Alam. This study observes the customer satisfaction by asking specific questions covering various points of self-service offered by PTAR KPA to its user. Research methodology is by interviewing library staffs and head of the library to get more in-depth information about how the transition affects the entire library system, its policies and procedures, and staffing. The results of this study are intended to show the level of effectiveness using an independent service model in a library institution.

Paper Citation

in Harvard Style

Ningrum S., Hudansyah R. and Anna N. (2018). Local Content Management in UK Petra. In Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL; ISBN 978-989-758-712-2, SciTePress, pages 127-131. DOI: 10.5220/0008668800002300

in Bibtex Style

@conference{icrl18,
author={Siti Ningrum and Reforma Hudansyah and Nove Anna},
title={Local Content Management in UK Petra},
booktitle={Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL},
year={2018},
pages={127-131},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008668800002300},
isbn={978-989-758-712-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Record and Library: Local Knowledge, Past, Present, and Future - Volume 1: ICRL
TI - Local Content Management in UK Petra
SN - 978-989-758-712-2
AU - Ningrum S.
AU - Hudansyah R.
AU - Anna N.
PY - 2018
SP - 127
EP - 131
DO - 10.5220/0008668800002300
PB - SciTePress