IN-DEPTH ANALYSIS OF SELECTED TOPICS RELATED TO THE QUALITY ASSESSMENT OF E-COMMERCE SYSTEMS

Antonia Stefani, Dimitris Stavrinoudis, Michalis Xenos

2005

Abstract

This paper provides an in-depth analysis of selected important topics related to the quality assessment of e-commerce systems. It briefly introduces to the reader a quality assessment model based on Bayesian Networks and presents in detail the practical application of this model, highlighting practical issues related to the involvement of human subjects, conflict resolution, and calibration of the measurement instruments. Furthermore, the paper presents the application process of the model for the quality assessment of various e- commerce systems; it also discusses in detail how particular features (data) of the assessed e-commerce systems can be identified and, using the described automated assessment process, lead to higher abstraction information (desiderata) regarding the quality of the assessed e-commerce systems.

References

  1. Bidgoli, H., 2002. Electronic Commerce Principles and Practice, Academic Press. San Diego.
  2. Chen, L., Gillenson, M., Sherrell, D., 2004. Consumer Acceptance of Virtual Stores: A Theoretical Model and Critical Success Factors for Virtual Stores, The
  3. Egger, F., 2001. Affective Design of E-Commerce User Interfaces: How to Maximise Perceived Trustworthiness, International Conference on Affective Human Factors Design. Asean Academic. London.
  4. Elfriede, D., Rashka, J. 2001. Quality Web Systems, Performance, Security, and Usability, Addison - Wesley. New York.
  5. Henfridsson, O., Holmstrom, H., 2003. Developing Ecommerce in Internetworked Organizations: A Case of Customer Involvement Throughout the Computer Gaming Value Chain, The DATA BASE for the Advances in Information Systems, Vol. 33 (4).
  6. ISO/IEC 9126, 2001. Software Product Evaluation - Quality Characteristics and Guidelines for the User, International Organization for Standardization, Geneva.
  7. Julian, T., Standing, C., 2003. The value of User Participation in the E-Commerce Systems Development, Informing and IT Education Conference, Pori, Finland.
  8. Nielsen, J., 2000. Designing Web Usability: The Practice of Simplicity, New Riders Publishing. Indianapolis. Indiana.
  9. Sauro, J., Kindlund, E., 2005. A Method to Standardize Usability Metrics Into a Single Score, CHI2005 Methods and Usability, Portland, Oregon, USA.
  10. Shaw, N., DeLone, W., 2002. Sources of Dissatisfaction in End-User Support : An Empirical Study, The DATA BASE for Advances in Information Systems, Vol. 33(2).
  11. Slyke, C., Belanger, F., Comunale C., Factors Influencing the Adoption of Web - Based Shopping: The Impact of Trust, The DATA BASE for Advances in Information Systems, Vol. 35 (2).
  12. Stefani A., Xenos M., Stavrinoudis D., 2003. Modeling ECommerce Systems' Quality with Belief Networks, In VECIMS, IEEE International Conference on Virtual Environments, Human-Computer Interfaces and Measurement Systems, Lugano.
  13. Stefani A., Stavrinoudis D., Xenos M., 2004. Experimental Based Tool Calibration used for Assessing the Quality of E-Commerce Systems, In ICETE2004, 1st IEEE International Conference on EBusiness and Telecommunication Networks, Portugal.
  14. Zwass, V., 1996. Structure and macro-level impacts of electronic commerce: from technological infrastructure to electronic marketplaces, International Journal of Electronic Commerce,Vol.1.
Download


Paper Citation


in Harvard Style

Stefani A., Stavrinoudis D. and Xenos M. (2005). IN-DEPTH ANALYSIS OF SELECTED TOPICS RELATED TO THE QUALITY ASSESSMENT OF E-COMMERCE SYSTEMS . In Proceedings of the Second International Conference on e-Business and Telecommunication Networks - Volume 1: ICETE, ISBN 972-8865-32-5, pages 122-128. DOI: 10.5220/0001412901220128


in Bibtex Style

@conference{icete05,
author={Antonia Stefani and Dimitris Stavrinoudis and Michalis Xenos},
title={IN-DEPTH ANALYSIS OF SELECTED TOPICS RELATED TO THE QUALITY ASSESSMENT OF E-COMMERCE SYSTEMS},
booktitle={Proceedings of the Second International Conference on e-Business and Telecommunication Networks - Volume 1: ICETE,},
year={2005},
pages={122-128},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001412901220128},
isbn={972-8865-32-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Second International Conference on e-Business and Telecommunication Networks - Volume 1: ICETE,
TI - IN-DEPTH ANALYSIS OF SELECTED TOPICS RELATED TO THE QUALITY ASSESSMENT OF E-COMMERCE SYSTEMS
SN - 972-8865-32-5
AU - Stefani A.
AU - Stavrinoudis D.
AU - Xenos M.
PY - 2005
SP - 122
EP - 128
DO - 10.5220/0001412901220128