SPECIFICATION OF DEPENDENCIES FOR IT SERVICE FAULT MANAGEMENT

Andreas Hanemann, David Schmitz, Patricia Marcu, Martin Sailer

2006

Abstract

The provisioning of IT services is often based on a variety of resources and underlying services. To deal with this complexity the dependencies between these elements have to be well-known. In particular, dependencies are needed for tracking a failure in a higher-level service being offered to customers down to the provisioning infrastructure. Another usage of dependencies is the impact estimation of an assumed or actual resource failure onto the services to allow for decision making about appropriate measures. Starting from a set of requirements an analysis of the state-of-the-art shows the contributions and limitations of existing research approaches and industry tools for a configuration management solution with respect to the dependencies. To improve the current situation a methodology is proposed to model dependencies for given service provisioning scenarios. The proposed dependency modeling is part of a larger solution for an overall service management information repository.

References

  1. Bagchi, S., Kar, G., and Hellerstein, J. (2001). Dependency analysis in distributed systems using fault injections: Application to problem determination in an e-commerce environment. In Proceedings of the 12th International IFIP/IEEE Workshop on Distributed Systems: Operations and Management (DSOM 2001), Nancy, France.
  2. Caswell, D. and Ramanathan, S. (1999). Using service models for management of internet services. In HP Technical Report HPL-1999-43, HP Laboratories, Palo Alto, California, USA.
  3. DMTF (2005). Common Information Model (CIM) Version 2.9. Specification, Distributed Management Task Force.
  4. Hanemann, A., Sailer, M., and Schmitz, D. (2005). A framework for failure impact analysis and recovery with respect to service level agreements. In Proceedings of the IEEE International Conference on Services Computing (SCC 2005), Orlando, Florida, USA. IEEE.
  5. Rodosek, G. D. and Kaiser, T. (1997). Determining the availability of distributed applications. In Proceedings of the Fifth IFIP/IEEE International Symposium on Integrated Network Management (IM 1997), pages 207-218, San Diego, California, USA. IFIP/IEEE.
  6. Sailer, M. (2005). Towards a service management information base. In Proceedings of the IBM PhD Student Symposium at the 3rd International Conference on Service-Oriented Computing (ICSOC 2005); IBM Research Report, Amsterdam, The Netherlands.
  7. TeleManagementForum (2003). Shared Information/Data (SID) Model Concepts, Principles, and Domains. Technical Report GB 922 Member Evaluation Version 3.1.
Download


Paper Citation


in Harvard Style

Hanemann A., Schmitz D., Marcu P. and Sailer M. (2006). SPECIFICATION OF DEPENDENCIES FOR IT SERVICE FAULT MANAGEMENT . In Proceedings of the First International Conference on Software and Data Technologies - Volume 2: ICSOFT, ISBN 978-972-8865-69-6, pages 257-260. DOI: 10.5220/0001319502570260


in Bibtex Style

@conference{icsoft06,
author={Andreas Hanemann and David Schmitz and Patricia Marcu and Martin Sailer},
title={SPECIFICATION OF DEPENDENCIES FOR IT SERVICE FAULT MANAGEMENT},
booktitle={Proceedings of the First International Conference on Software and Data Technologies - Volume 2: ICSOFT,},
year={2006},
pages={257-260},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001319502570260},
isbn={978-972-8865-69-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the First International Conference on Software and Data Technologies - Volume 2: ICSOFT,
TI - SPECIFICATION OF DEPENDENCIES FOR IT SERVICE FAULT MANAGEMENT
SN - 978-972-8865-69-6
AU - Hanemann A.
AU - Schmitz D.
AU - Marcu P.
AU - Sailer M.
PY - 2006
SP - 257
EP - 260
DO - 10.5220/0001319502570260