CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS

Edumilis Méndez, María Pérez, Luis E. Mendoza, Maryoly Ortega

2008

Abstract

Nowadays, a large number of companies delegate their tasks to third parties in order to reduce costs, increase profitability, expand their horizon, and increase their competitive capacity. The level of success of such contracting and related agreements is influenced by a set of critical factors that may vary depending on the type of project addressed. This article proposes a model of Critical Success Factors (CSFs) to evaluate Information Technology Outsourcing (ITO) projects. The model is based on the ITO state-of-the-art, related technologies and different aspects that affect ITO project development. Altogether, 22 CSFs were formulated for data center, network, software development and hardware support technologies. Additionally, the model proposed was evaluated using the Features Analysis Case Study Method proposed by DESMET. The methodology applied for this research consisted of an adaptation of the Methodological Framework for Research of Information Systems, including the Goal Question Metric (GQM) approach. For model operationalization, 400 metrics were established, which allowed measuring CSFs and ensuring model effectiveness to evaluate the probability of success of an ITO project and provide guidance to the parties involved in such service.

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Paper Citation


in Harvard Style

Méndez E., Pérez M., E. Mendoza L. and Ortega M. (2008). CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS, ISBN 978-989-8111-38-8, pages 176-181. DOI: 10.5220/0001686801760181


in Bibtex Style

@conference{iceis08,
author={Edumilis Méndez and María Pérez and Luis E. Mendoza and Maryoly Ortega},
title={CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,},
year={2008},
pages={176-181},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001686801760181},
isbn={978-989-8111-38-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,
TI - CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS
SN - 978-989-8111-38-8
AU - Méndez E.
AU - Pérez M.
AU - E. Mendoza L.
AU - Ortega M.
PY - 2008
SP - 176
EP - 181
DO - 10.5220/0001686801760181