Managing the Process Conglomeration in Health and Social Care

Monica Winge, Paul Johannesson, Erik Perjons, Benkt Wangler

2013

Abstract

The organisation and processes of today’s health and social care are becoming ever more complex as a consequence of societal trends, including an ageing population and an increased reliance on care at home. One aspect of the increased complexity is that a single patient may receive care from several separate care providers, which easily results in situations with potentially incoherent, uncoordinated and interfering care processes. In order to describe and analyse such situations, the paper introduces the notion of a process conglomeration. This is defined as a set of patient care processes that all influence the same patient, which are overlapping in time, and that all have the goal of improving or maintaining the health and social wellbeing of the patient. Problems and challenges of process conglomerations are investigated using coordination theory and speech act theory. In order to address the challenges, a number of information services are proposed.

References

  1. Beveren, J. Van, 2003. Does health care for knowledge management? In Journal of Knowledge Management, 7 (1): 90 - 95.
  2. Centrum för för eHälsa, 2007. IT-implementering i vård och omsorg: Slutrapport 2007-12, Centrum för eHälsa (in Swedish)
  3. CONTSYS, 2007. Health Informatics - Systems of concepts to support continuity of care. Part 1: Basic Concepts, EN-13940-1:2007.
  4. Goldkuhl, G., and Lind, M., 2008. Coordination and transformation in business processes: towards an integrated view. In Business Process Management Journal, 14 (6): 761-777.
  5. Gustafsson, M., and Winge, M., 2003. SamS-projektet: Process- och begreppsmodellering - delrapport (in Swedish).
  6. Gustafsson M., Winge M., 2004. SAMS Konceptuell Informationsmodell - delrapport (in Swedish).
  7. Lenz, R., and Reichert, M., 2007. IT support for healthcare processes - premises, challenges, perspectives. In Data and Knowledge Engineering 61: 39-58.
  8. Malone, T.W., and Crowston, K., 1990. What is coordination theory and how can it help design cooperative work systems? In Proceedings of the 1990 ACM conference on Computer-supported cooperative work, New York, NY, USA, pp. 357-370.
  9. Peffers, K., Tuunanen, T., Rothenberger, M.A., and, Chatterjee, S., 2007. A Design Science Research Methodology for Information Systems Research. In Journal of Management Information Systems, 24(3): 45-78.
  10. SAMBA, 2004. Structured Architecture for Medical Business Activities. Available (2012-09-03) at: http://www.contsys.net/documents/samba/samba_en_s hort_1_3.pdf.
  11. Searle, J.R., 1970. Speech Acts: An Essay in the Philosophy of Language, Cambridge University Press
  12. Walburg, J., 2006. The outcome quadrant. In Walburg, J., Bevan, H., Wilderspin, J., and Lemmens, K. (eds.) Performance Management in Health Care. Improving patient outcomes: an integrated approach, Routledge..
  13. Winograd, T. and Flores, F., 1987. Understanding Computers and Cognition: A New Foundation for Design. Addison-Wesley Professional
  14. Winge., M., Johansson, L.-Å., Gustafsson, M., Fors, U., Lind Waterworth, E., and Sarv-Strömberg, L., 2007. Slutrapport MobiSams-projektet: Mobilt IT-stöd för samverkan i vård och omsorg.
Download


Paper Citation


in Harvard Style

Winge M., Johannesson P., Perjons E. and Wangler B. (2013). Managing the Process Conglomeration in Health and Social Care . In Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2013) ISBN 978-989-8565-37-2, pages 374-381. DOI: 10.5220/0004248903740381


in Bibtex Style

@conference{healthinf13,
author={Monica Winge and Paul Johannesson and Erik Perjons and Benkt Wangler},
title={Managing the Process Conglomeration in Health and Social Care},
booktitle={Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2013)},
year={2013},
pages={374-381},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004248903740381},
isbn={978-989-8565-37-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2013)
TI - Managing the Process Conglomeration in Health and Social Care
SN - 978-989-8565-37-2
AU - Winge M.
AU - Johannesson P.
AU - Perjons E.
AU - Wangler B.
PY - 2013
SP - 374
EP - 381
DO - 10.5220/0004248903740381