Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios

Eva Hoos, Christoph Gröger, Stefan Kramer, Bernhard Mitschang

2014

Abstract

Mobile apps offer new possibilities to improve business processes. However, the introduction of mobile apps is typically carried out from a technology point of view. Hence, process improvement from a business point of view is not guaranteed. There is a methodological lack for a holistic analysis of business processes regarding mobile technology. For this purpose, we present an analysis framework, which comprises a systematic methodology to identify value-added usage scenarios of mobile technology in business processes with a special focus on mobile apps. The framework is based on multi-criteria analysis and portfolio analysis techniques and it is evaluated in a case-oriented investigation in the automotive industry.

References

  1. Basole, R. (2005), “Mobilizing the enterprise: A conceptual model of transformational value and enterprise readiness”, Proceedings of the 26th ASEM National Conference.
  2. Basole, R. C. (2004), “The value and impact of mobile information and communication technologies”, Proceedings of the IFAC Symposium 2004, pp. 1-7.
  3. Bohanec, M., Rajkovic, V., Semolic, B. and Pogacnik, A. (1995), “Knowledge-based portfolio analysis for project evaluation”, Information & Management, pp. 293-302.
  4. Cansando, F., Vasconcelos, A. and Santos, G. (2012), “Using Multi-criteria Analysis to Evaluate Enterprise Architecture Scenarios”, Proceedings of 14th International Conference on Enterprise Information Systems 2012.
  5. Clevenger, N. C. (2011), iPad in the Enterprise: Developing and Deploying Business Applications, Wiley.
  6. Forman, G. and Zahorjan, J. (1994), “The challenges of mobile computing”, Computer.
  7. Gao, S. and Krogstie, J. (2012), “Capturing Process Knowledge for Multi-Channel Information Systems: A Case Study”, International Journal of Information System Modeling and Design.
  8. Gebauer, J. and Shaw, M. J. (2004), “Success factors and impacts of mobile business applications: results from a mobile e-procurement study”, International Journal of Electronic Commerce.
  9. Gopalakrishnan, S., Krogstie, J. and Sindre, G. (2012), “Capturing Location in Process Models: Comparing Small Adaptations of Mainstream Notation”, International Journal of Information System Modeling and Design, pp. 24-45.
  10. Gröger, C., Silcher, S., Westkämper, E. and Mitschang, B. (2013), “Leveraging Apps in Manufacturing. A Framework for App Technology in the Enterprise”, Proceedings of CIRP, pp. 664-669.
  11. Gruhn, V., Köhler, A. and Klawes, R. (2007), “Modeling and analysis of mobile business processes”, Journal of Enterprise Information Management, pp. 657-676.
  12. Gumpp, A. and Pousttchi, K. (2005), “The “Mobility-M”- framework for Application of Mobile Technology in Business Processes”, 35. GI-Jahrestagung - Informatik.
  13. Killen, C. P., Hunt, R. A. and Kleinschmidt, E. J. (2008), “Project portfolio management for product innovation”, International Journal of Quality & Reliability Management, Vol. 25 No. 1, pp. 24-38.
  14. Krogstie, J. (2001), “Requirement Engineering for Mobile Information Systems”, Proceedings of the 7th international workshop on requirements engineering: Foundations for software quality.
  15. Lunani, M. (2011), Enterprise Mobile Apps. White Paper.
  16. Mikkola, J. H. (2001), “Portfolio management of R&D projects: implications for innovation management”, Technovation, pp. 423-435.
  17. Murugesan, S. and Venkatakrishnan, B. (2005), “Address ing the challenges of Web applications on mobile handheld devices”, Mobile Business 2005.
  18. Nah, F.F.-H., Siau, K. and Sheng, H. (2005), “The value of mobile applications: a utility company study”, Commun. ACM, Vol. 48 No. 2, pp. 85-90.
  19. Reijers, H. A. and Mansar, S. L. (2005), “Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics”, Omega, Vol. 33 No. 4, pp. 283-306.
  20. Sarker, S. and Wells, J. D. (2003), “Understanding mobile handheld device use and adoption”, Commun. ACM, Vol. 46 No. 12, pp. 35-40.
  21. Scherz, M. (2008), “Mobile Business. Schaffung eines Bewusstseins für mobile Potenziale im Geschäftsprozesskontext”, Dissertation, Technische Universität Berlin, 2008.
  22. Unhelkar, B. and Murugesan, S. (2010), “The Enterprise Mobile Applications Development Framework”, IT Professional, Vol. 12 No. 3, pp. 33-39.
  23. Ward, J. and Peppard, J. (2002), Strategic planning for information systems, 3rd ed, J. Wiley.
  24. Wasserman, A. I. (2010), “Software engineering issues for mobile application development”, Proceedings of the FSE/SDP workshop on Future of software engineering research, ACM, pp. 397-400.
Download


Paper Citation


in Harvard Style

Hoos E., Gröger C., Kramer S. and Mitschang B. (2014). Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios . In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-028-4, pages 71-82. DOI: 10.5220/0004897100710082


in Bibtex Style

@conference{iceis14,
author={Eva Hoos and Christoph Gröger and Stefan Kramer and Bernhard Mitschang},
title={Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2014},
pages={71-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004897100710082},
isbn={978-989-758-028-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios
SN - 978-989-758-028-4
AU - Hoos E.
AU - Gröger C.
AU - Kramer S.
AU - Mitschang B.
PY - 2014
SP - 71
EP - 82
DO - 10.5220/0004897100710082