Towards a New Conceptualization of Information System Benefits Assessment

Sylvain Goyette, Luc Cassivi

2017

Abstract

Different perspectives on benefit evaluation are presented in the information technology literature, from the perceptual assessment of benefits to the financial calculation of return on investment. This study aims to complement the literature by integrating the IT capital expense literature and Delone and McLean’s (2003) information systems success model. A model was developed using a qualitative approach with respondents from three manufacturing organizations responsible for the information system evaluation process. The five-stage model is composed of project identification, proposal development, proposal selection, IS creation/use and organizational benefit evaluation. This conceptualization adds a new and enriched perspective to the literature by integrating financial and perceptual benefit assessment with an organizational assessment process. The analysis of the data collected confirmed the inefficiency of user perceptions for organizational success assessment but also revealed top management perceptions to be a critical factor in the evaluation process.

References

  1. Bajaj, A., and W. Bradley. 2009. Linking System Analysis Outputs to Capital Budgeting Measures: A Framework and Case Study Validation, Journal of Information Science and Technology, 6(1), p. 3-24.
  2. Bennouna, K., G. G. Meredith and T. Marchant. 2010. Improved Capital Budgeting Decision Making: Evidence from Canada”, Management Decision, 48(2), p. 225-247.
  3. Brynjolfsson, E. 1993. The Productivity Paradox of Information Technology: Review and Assessment. Communications of the ACM, December.
  4. Burns, M. B., and J. Walker. 2009. Capital Budgeting Surveys: The Future Is Now, Journal of Applied Finance, 1-2, p. 78-90.
  5. Chen, C. C., C. C. H. Law and S. C. Yang. 2009. Managing ERP Implementation Failure: A Project Management Perspective, IEEE Transactions on Engineering Management, 56(1), p. 157-170.
  6. Delone, W. H., and E. R. McLean. 1992. Information Systems Success: The Quest for the Dependent Variable, Information System Research, 3(1), p. 60-95.
  7. Delone, W. H., and E. R. McLean. 2003. The Delone & McLean Information Systems Success: A Ten-Year Update, Journal of Management Information Systems, 19(4), p. 9-30.
  8. Eisenhardt, K. M. 1989. Building Theories from Case Study Research, The Academy of Management Review, 14(4), p. 532-550.
  9. IT Governance Institute. 2004. IT Governance Global Status Report. Rolling Meadows, IL, USA.
  10. Langley, A. 1999. Strategies for Theorizing from Process Data, The Academy of Management Review, 24(4), p. 691-710.
  11. Pan, G., R. Hackney and S.L. Pan. 2008. Information System Implementation Failure: Insights from Prism, International Journal of Information Management, 28, p. 259-269.
  12. Patton, M. Q. 2002. Qualitative Research and Evaluation Methods, 3rd ed. Thousand Oaks, CA: Sage Publications.
  13. Petter, S., W. H. Delone and E.R. McLean. 2008. “Measuring Systems Success: Models, Dimensions, Measures and Interrelationships”, European Journal of Information Systems, 17, p. 236-263.
  14. Yin, R. K. 1994 Case Study Research: Design and Methods, 2nd ed. Thousand Oaks, CA: Sage Publications.
Download


Paper Citation


in Harvard Style

Goyette S. and Cassivi L. (2017). Towards a New Conceptualization of Information System Benefits Assessment . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-248-6, pages 238-245. DOI: 10.5220/0006272102380245


in Bibtex Style

@conference{iceis17,
author={Sylvain Goyette and Luc Cassivi},
title={Towards a New Conceptualization of Information System Benefits Assessment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2017},
pages={238-245},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006272102380245},
isbn={978-989-758-248-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Towards a New Conceptualization of Information System Benefits Assessment
SN - 978-989-758-248-6
AU - Goyette S.
AU - Cassivi L.
PY - 2017
SP - 238
EP - 245
DO - 10.5220/0006272102380245