Understanding Modeling Requirements of Unstructured Business Processes

Zaharah Allah Bukhsh, Marten van Sinderen, N. Sikkel (Klaas), Dick Quartel

2017

Abstract

Management of structured business processes is of interest to both academia and industry, where academia focuses on the development of methods and techniques while industry focuses on the development of supporting tools. With the shift from routine to knowledge work, the relevance of management of Unstructured Business Processes (UBP) is increasing. However, currently available modeling notations are not optimally suited for modeling UBP. By means of a representative example, we investigate the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) in this respect. We derive a set of requirements for representations that are needed for modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. We demonstrate these requirements by a possible extension to BPMN.

Paper Citation

in Harvard Style

Allah Bukhsh Z., van Sinderen M., Sikkel (Klaas) N. and Quartel D. (2017). Understanding Modeling Requirements of Unstructured Business Processes . In Proceedings of the 14th International Joint Conference on e-Business and Telecommunications - Volume 4: ICE-B, (ICETE 2017) ISBN 978-989-758-257-8, pages 17-27. DOI: 10.5220/0006398400170027

in Bibtex Style

@conference{ice-b17,
author={Zaharah Allah Bukhsh and Marten van Sinderen and N. Sikkel (Klaas) and Dick Quartel},
title={Understanding Modeling Requirements of Unstructured Business Processes},
booktitle={Proceedings of the 14th International Joint Conference on e-Business and Telecommunications - Volume 4: ICE-B, (ICETE 2017)},
year={2017},
pages={17-27},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006398400170027},
isbn={978-989-758-257-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 14th International Joint Conference on e-Business and Telecommunications - Volume 4: ICE-B, (ICETE 2017)
TI - Understanding Modeling Requirements of Unstructured Business Processes
SN - 978-989-758-257-8
AU - Allah Bukhsh Z.
AU - van Sinderen M.
AU - Sikkel (Klaas) N.
AU - Quartel D.
PY - 2017
SP - 17
EP - 27
DO - 10.5220/0006398400170027