Patient Satisfaction of the Indonesian National Health Insurance (JKN) Implementation: A Literature Study

Anne Anggiana

2017

Abstract

Indonesian National Health Insurance (JKN) is part of the Indonesian National Social Insurance System (SJSN) that was implemented under the social insurance obligation mechanism. The purpose is to comply with the public’s basic health needs. It has been three years since JKN was implemented. The road map of JKN aims to ensure that 75% of patients are satisfied with the quality of the health facilities. The objective of this research is to report by way of a literature study on the patient satisfaction towards the Indonesian National Health Insurance (JKN). The secondary data was collected from BPJS Kesehatan and JKN publications, and other relevant studies. The quantitative data was descriptively analysed to explain the problem of the recent years’ patient satisfaction to do with The Indonesian National Health Insurance implementation. The results showed that the level of patient satisfaction towards JKN is still lower than the target that has been set. To determine the consumer’s expectations and perceptions of a service that is believed to represent service quality researcher mostly used the SERVQUAL Instrument. Various factors such as health facilities level, the type of health care, and resources also has an influence on the patient satisfactory rating towards the implementation of JKN.

Paper Citation

in Harvard Style

Anggiana A. (2017). Patient Satisfaction of the Indonesian National Health Insurance (JKN) Implementation: A Literature Study.In Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA, ISBN 978-989-758-335-3, pages 92-95. DOI: 10.5220/0007024400920095

in Bibtex Style

@conference{inahea17,
author={Anne Anggiana},
title={Patient Satisfaction of the Indonesian National Health Insurance (JKN) Implementation: A Literature Study},
booktitle={Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,},
year={2017},
pages={92-95},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007024400920095},
isbn={978-989-758-335-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,
TI - Patient Satisfaction of the Indonesian National Health Insurance (JKN) Implementation: A Literature Study
SN - 978-989-758-335-3
AU - Anggiana A.
PY - 2017
SP - 92
EP - 95
DO - 10.5220/0007024400920095