Factors Related of Changing First Level Health Facilities (FKTP) on JKN Mandiri Participants in Denpasar City

Iwan Abdi Suandana, Putu Ayu Indrayathi, Pande Putu Januraga

2017

Abstract

The desire to change first health level facilities (FKTP) is a form of patients dissatisfaction and will be a step on the loyalty of patients in utilizing health services. In 2016, there was a significant increased of participants JKN Mandiri who made the change FKTP on June is 453 peoples to become 504 peoples on November in 2016. Based on interviews with BPJS Kesehatan Denpasar obtained data regarding the complaints of JKN participants in Denpasar City include services that are less friendly, less informative, long queues, rejection of patients outside the region and unserved patients for treatment outside working hours FKTP. The purpose of this study is to know factors related of changing FKTP on JKN Mandiri participants in Denpasar City. The design of this study used crossectional analytic with sample size is 108 peoples. The sampling technique was done by consecutive sampling at several FKTP in cooperation with BPJS Kesehatan in Denpasar City. The data was collected by questioner and analyzed by univariate, bivariate (chi-square) and multivariate (regresi logistic). Based on the result of mutivariate, there was a correlation between facility availability (p = 0,005,95% CI = 2,05-56,57), waiting time (p = 0,000, 95% CI = 5,98-233,68), distance (p = 0,000, 95% CI = 3,66-51,92), moved residential (p = 0,022, 95% CI = 1,34-43,01) and service of doctor (p=0,005, 95% CI=2,02-55,32) with the intention to change FKTP. While the most dominant factor on the desire change FKTP is waiting time (p = 0,000 and Adjusted OR = 37.38). For the FKTP side, it is better to improve the quality of service provided to JKN participants and for BPJS Kesehatan can increase the assessment of FKTP which cooperate with it in terms of FKTP credentialing and recredensialing

Paper Citation

in Harvard Style

Suandana I., Indrayathi P. and Januraga P. (2017). Factors Related of Changing First Level Health Facilities (FKTP) on JKN Mandiri Participants in Denpasar City.In Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA, ISBN 978-989-758-335-3, pages 314-318. DOI: 10.5220/0007029503140318

in Bibtex Style

@conference{inahea17,
author={Iwan Abdi Suandana and Putu Ayu Indrayathi and Pande Putu Januraga},
title={Factors Related of Changing First Level Health Facilities (FKTP) on JKN Mandiri Participants in Denpasar City},
booktitle={Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,},
year={2017},
pages={314-318},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007029503140318},
isbn={978-989-758-335-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th Annual Meeting of the Indonesian Health Economics Association - Volume 1: INAHEA,
TI - Factors Related of Changing First Level Health Facilities (FKTP) on JKN Mandiri Participants in Denpasar City
SN - 978-989-758-335-3
AU - Suandana I.
AU - Indrayathi P.
AU - Januraga P.
PY - 2017
SP - 314
EP - 318
DO - 10.5220/0007029503140318