The Mediating Role of Perceived Benefits upon SMEs’ Satisfaction towards Islamic Microfinance Institutions

Muhamad Abduh, Nur Jamaludin

2017

Abstract

This study is aimed at investigating the relationship between Islamic microfinance institutions service quality and the satisfaction of small and microenterprises in Indonesia by using perceived benefits as mediating variable. Primary data are collected from 454 small and microenterprises (SME) located in West Java Province and the CARTER Model is adopted to test the satisfaction of small and microenterprises upon the services provided by their patronized Islamic microfinance institutions. By using the structural equation model, the finding confirms that perceived benefits fully mediate the relationship between service quality of Islamic microfinance institutions and small and microenterprises’ satisfaction.

Paper Citation

in Harvard Style

Abduh M. and Jamaludin N. (2017). The Mediating Role of Perceived Benefits upon SMEs’ Satisfaction towards Islamic Microfinance Institutions.In 1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP, ISBN 978-989-758-315-5, pages 712-717. DOI: 10.5220/0007088507120717

in Bibtex Style

@conference{iciebp17,
author={Muhamad Abduh and Nur Jamaludin},
title={The Mediating Role of Perceived Benefits upon SMEs’ Satisfaction towards Islamic Microfinance Institutions},
booktitle={1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP,},
year={2017},
pages={712-717},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007088507120717},
isbn={978-989-758-315-5},
}

in EndNote Style

TY - CONF

JO - 1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP,
TI - The Mediating Role of Perceived Benefits upon SMEs’ Satisfaction towards Islamic Microfinance Institutions
SN - 978-989-758-315-5
AU - Abduh M.
AU - Jamaludin N.
PY - 2017
SP - 712
EP - 717
DO - 10.5220/0007088507120717