Identification of Critical Waste on Outpatient Installation in Universitas Sumatera Utara (USU) Hospital

Khalida Syahputri, Rahmi M. Sari, Erwin, Indah Rizkya, Mangara M. Tambunan, Ikhsan Siregar

2018

Abstract

Increasing the number of existing hospitals leads to increase a competition among hospitals. This condition causes hospital to become more competent by improving existing services, as well as providing continuous healthcare quality to every patient. Service system at outpatient installation of USU Hospital in BPJS patient often experiencing problem because there are still many waste at each part and patient service process become inefficient. Therefore, it is necessary to analyze critical waste identification to know the most dominant waste occurring in the process to doan action as soon as possible. The results obtained from the identification indicates that the most critical waste in BPJS patient service process is waiting, where the patient must wait for a long time starting from the registration process, inspectionat polyclinic, and medicine- taking at the pharmacy.

Paper Citation

in Harvard Style

Syahputri K., Sari R., Erwin., Rizkya I., Tambunan M. and Siregar I. (2018). Identification of Critical Waste on Outpatient Installation in Universitas Sumatera Utara (USU) Hospital.In Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR, ISBN 978-989-758-449-7, pages 196-199. DOI: 10.5220/0010075601960199

in Bibtex Style

@conference{icosteerr18,
author={Khalida Syahputri and Rahmi M. Sari and Erwin and Indah Rizkya and Mangara M. Tambunan and Ikhsan Siregar},
title={Identification of Critical Waste on Outpatient Installation in Universitas Sumatera Utara (USU) Hospital},
booktitle={Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR,},
year={2018},
pages={196-199},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010075601960199},
isbn={978-989-758-449-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR,
TI - Identification of Critical Waste on Outpatient Installation in Universitas Sumatera Utara (USU) Hospital
SN - 978-989-758-449-7
AU - Syahputri K.
AU - Sari R.
AU - Erwin.
AU - Rizkya I.
AU - Tambunan M.
AU - Siregar I.
PY - 2018
SP - 196
EP - 199
DO - 10.5220/0010075601960199