Speech Technology in Dutch Health Care: A Qualitative Study

Ellen Luchies, Marco Spruit, Marjan Askari

2018

Abstract

This study investigates the opportunities of speech technology in Dutch hospitals, and to what extent speech technology can be used for documentation. Furthermore, we clarify why speech technology is used only marginally by Dutch hospital staff. We performed interviews where speech technology users, managers in hospitals and software suppliers were contacted as participants. We then transcribed our interviews and synthesized the pros and cons of speech technology as well as major barriers for the adoption. Our results show various influencing factors that could be clarifications for the fact that only 1% of the medical staff uses speech technology in the Netherlands. The major reasons we found are: speech technology usage at only radiology and pathology departments, \emph{smarttexts} and \emph{smartphrases} of the Electronic Health Record (EHR) compete with speech technology, caregivers have to adjust their way of working which evokes resistance, lack of central authorization at Dutch hospitals and finally, financial barriers. Our results show that speech technology works for radiology and pathology as a tool for documentation, but is found less useful for other departments. For the remaining departments, different applications show potential, such as structured reporting.

Paper Citation

in Harvard Style

Luchies E., Spruit M. and Askari M. (2018). Speech Technology in Dutch Health Care: A Qualitative Study. In Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF; ISBN 978-989-758-281-3, SciTePress, pages 339-348. DOI: 10.5220/0006550103390348

in Bibtex Style

@conference{healthinf18,
author={Ellen Luchies and Marco Spruit and Marjan Askari},
title={Speech Technology in Dutch Health Care: A Qualitative Study},
booktitle={Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF},
year={2018},
pages={339-348},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006550103390348},
isbn={978-989-758-281-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF
TI - Speech Technology in Dutch Health Care: A Qualitative Study
SN - 978-989-758-281-3
AU - Luchies E.
AU - Spruit M.
AU - Askari M.
PY - 2018
SP - 339
EP - 348
DO - 10.5220/0006550103390348
PB - SciTePress