Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company

Joseph Trienekens, Rob Kusters, Hatta B. Himawan, Jan van Moll

2018

Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

Paper Citation

in Harvard Style

Trienekens J., Kusters R., Himawan H. and van Moll J. (2018). Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-298-1, pages 104-110. DOI: 10.5220/0006773701040110

in Bibtex Style

@conference{iceis18,
author={Joseph Trienekens and Rob Kusters and Hatta B. Himawan and Jan van Moll},
title={Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2018},
pages={104-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006773701040110},
isbn={978-989-758-298-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company
SN - 978-989-758-298-1
AU - Trienekens J.
AU - Kusters R.
AU - Himawan H.
AU - van Moll J.
PY - 2018
SP - 104
EP - 110
DO - 10.5220/0006773701040110