A Classification Taxonomy for Public Services in Iran

Fereidoon Shams Aliee, Reza Bagheriasl, Amir Mahjoorian, Maziar Mobasheri, Faezeh Hosieni, Delaram Golpayegani

2018

Abstract

These days public sector provides numerous services to citizens. Identifying and managing these services is needed for establishing a national Business Reference Model (BRM). Classifying services according to their functionality provides a great view of the current state of public services and facilitates the government policy-making. This classification taxonomy can be considered as a part of the BRM. In this paper, we propose a functional classification taxonomy of the Iranian public services including government-to-government (G2G), government-to-business (G2B), and government-to-citizens (G2C) services. All of the services provided by Iranian public agencies fit into this classification. Up to now, more than two thousand of these services are classified.

Paper Citation

in Harvard Style

Shams Aliee F., Bagheriasl R., Mahjoorian A., Mobasheri M., Hosieni F. and Golpayegani D. (2018). A Classification Taxonomy for Public Services in Iran.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-298-1, pages 712-718. DOI: 10.5220/0006789307120718

in Bibtex Style

@conference{iceis18,
author={Fereidoon Shams Aliee and Reza Bagheriasl and Amir Mahjoorian and Maziar Mobasheri and Faezeh Hosieni and Delaram Golpayegani},
title={A Classification Taxonomy for Public Services in Iran},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2018},
pages={712-718},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006789307120718},
isbn={978-989-758-298-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A Classification Taxonomy for Public Services in Iran
SN - 978-989-758-298-1
AU - Shams Aliee F.
AU - Bagheriasl R.
AU - Mahjoorian A.
AU - Mobasheri M.
AU - Hosieni F.
AU - Golpayegani D.
PY - 2018
SP - 712
EP - 718
DO - 10.5220/0006789307120718