Discovering Organizational Elements for IT Service Brokering from a Literature Review

Linda Rodriguez, Oscar Avila

2018

Abstract

New technological trends and models are allowing organizations to easily access to specialized external IT services. As a consequence, IT areas are developing fewer and fewer IT services and relying more on external providers to achieve their customers’ objectives. In this new context, the IT function should move from its traditional role of service builder and operator to a new role of service integrator and broker. However, IT areas are not aware of the organizational elements that need to be implemented to adopt this new role. In order to compensate this lack, this work presents a review of the existing literature intended to identify IT capabilities, roles, skills and strategies that can help IT organizations to act as a service broker. Our findings aim at establishing the basis for a complete approach.

Paper Citation

in Harvard Style

Rodriguez L. and Avila O. (2018). Discovering Organizational Elements for IT Service Brokering from a Literature Review.In - ICE-B, ISBN , pages 0-0. DOI: 10.5220/0006913201970204

in Bibtex Style

@conference{ice-b18,
author={Linda Rodriguez and Oscar Avila},
title={Discovering Organizational Elements for IT Service Brokering from a Literature Review},
booktitle={ - ICE-B,},
year={2018},
pages={},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006913201970204},
isbn={},
}

in EndNote Style

TY - CONF

JO - - ICE-B,
TI - Discovering Organizational Elements for IT Service Brokering from a Literature Review
SN -
AU - Rodriguez L.
AU - Avila O.
PY - 2018
SP - 0
EP - 0
DO - 10.5220/0006913201970204