Performance Measurement Analysis with Balanced Scorecard Method (Case Study of Sriwijaya University and Bina Darma University Palembang)

Mariska Aprilya Putri

2018

Abstract

This study aims to find out and describe the performance of Sriwijaya University and Bina Darma University Palembang with the balanced scorecard method. This type of research is qualitative research. This study is viewed from four perspectives of the Balanced Scorecard, namely the customer perspective, financial perspective, internal business process perspective and learning and growth perspective. The data used are primary data in the form of a questionnaire where the respondents of this study involved students, employees and lecturers of Sriwijaya University and Palembang Bina Darma University. The results of this study are measuring performance from a customer perspective and financial perspective showing a fairly good performance, while the perspective of internal business processes and the perspective of growth and learning each show good performance.

Paper Citation

in Harvard Style

Aprilya Putri M. (2018). Performance Measurement Analysis with Balanced Scorecard Method (Case Study of Sriwijaya University and Bina Darma University Palembang).In Proceedings of the 4th Sriwijaya Economics, Accounting, and Business Conference - Volume 1: SEABC, ISBN 978-989-758-387-2, pages 267-273. DOI: 10.5220/0008439202670273

in Bibtex Style

@conference{seabc18,
author={Mariska Aprilya Putri},
title={Performance Measurement Analysis with Balanced Scorecard Method (Case Study of Sriwijaya University and Bina Darma University Palembang)},
booktitle={Proceedings of the 4th Sriwijaya Economics, Accounting, and Business Conference - Volume 1: SEABC,},
year={2018},
pages={267-273},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008439202670273},
isbn={978-989-758-387-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th Sriwijaya Economics, Accounting, and Business Conference - Volume 1: SEABC,
TI - Performance Measurement Analysis with Balanced Scorecard Method (Case Study of Sriwijaya University and Bina Darma University Palembang)
SN - 978-989-758-387-2
AU - Aprilya Putri M.
PY - 2018
SP - 267
EP - 273
DO - 10.5220/0008439202670273