Analysis of Factors Which are Able to Influence the Admittance of BPJS Ketenagakerjaan Participants towards BPJSTK Mobile by using Technology Acceptance Model 3 (TAM 3)

Suryaningsih

2018

Abstract

Information and Technology are rapidly evolving along with the evolution or the development of an era. BPJSTK Mobile is a service application intended for the participants as a form of expansion in BPJS Ketenagakerjaan Program information services, a medium for complaints if any discrepancy status appears, information regarding the total amount of salary and employee that can be accessed through smartphones. However, the performance of BPJSTK Mobile service is considered poor, given that it is only providing information of the employees at the Surabaya Darmo branch which amount are relatively lower than the total amount of participants who have actually registered. This research aims to analyze factors which are able to influence the admittance of BPJS Ketenagakerjaan participants at Surabaya Darmo Branch towards BPJSTK Mobile by using Technology Acceptance Model 3 (TAM 3). Variables that are used in this study are subjective norm, image, computer self-efficacy, computer/system anxiety, perceived usefulness, perceived ease of use, and intention of use (IU). Respondents chosen for the research are laborers who have not used the BPJSTK Mobile Application registered at BPJS Ketenagakerjaan of Surabaya Darmo branch. The data are gathered directly by conducting the deployment of questionnaires to 150 respondents. The sampling technique used in this research is incidental sampling. The result of the hypothesis test showed that SN or subjective norm does not have any positive effect towards intention to use (IU) and image (IMG) does not have any positive impact towards perceived usefulness (PU).

Paper Citation

in Harvard Style

Suryaningsih. (2018). Analysis of Factors Which are Able to Influence the Admittance of BPJS Ketenagakerjaan Participants towards BPJSTK Mobile by using Technology Acceptance Model 3 (TAM 3).In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES, ISBN 978-989-758-432-9, pages 798-804. DOI: 10.5220/0009506707980804

in Bibtex Style

@conference{unicees18,
author={Suryaningsih},
title={Analysis of Factors Which are Able to Influence the Admittance of BPJS Ketenagakerjaan Participants towards BPJSTK Mobile by using Technology Acceptance Model 3 (TAM 3)},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,},
year={2018},
pages={798-804},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009506707980804},
isbn={978-989-758-432-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,
TI - Analysis of Factors Which are Able to Influence the Admittance of BPJS Ketenagakerjaan Participants towards BPJSTK Mobile by using Technology Acceptance Model 3 (TAM 3)
SN - 978-989-758-432-9
AU - Suryaningsih.
PY - 2018
SP - 798
EP - 804
DO - 10.5220/0009506707980804