Organizational Citizenship Behavior and Employee Job Satisfaction: An Empirical Inquiry from Private Hospitals

Winarto, Jon Henri Purba

2018

Abstract

Both organizational citizenship behaviour and job satisfaction have been acknowledged as prominent constructs in the organizational behaviour field. This research aims to describe the level of organizational citizenship behaviour and job satisfaction in health service institution, especially private hospitals. Using a purposive sampling technique; this research conducted a survey among employees in two private hospitals in Medan. A self-reported questionnaire has been used to collect the data from the respondents. The data analysis revealed that the organizational citizenship behaviour and employee job satisfaction were relatively above the average, which may foster service quality, service delivery to the public, as well as employee and organizational performance. This paper also offers managerial implications and suggestions for future inquiries.

Paper Citation

in Harvard Style

Winarto. and Purba J. (2018). Organizational Citizenship Behavior and Employee Job Satisfaction: An Empirical Inquiry from Private Hospitals.In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES, ISBN 978-989-758-432-9, pages 839-842. DOI: 10.5220/0009507808390842

in Bibtex Style

@conference{unicees18,
author={Winarto and Jon Henri Purba},
title={Organizational Citizenship Behavior and Employee Job Satisfaction: An Empirical Inquiry from Private Hospitals},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,},
year={2018},
pages={839-842},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009507808390842},
isbn={978-989-758-432-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,
TI - Organizational Citizenship Behavior and Employee Job Satisfaction: An Empirical Inquiry from Private Hospitals
SN - 978-989-758-432-9
AU - Winarto.
AU - Purba J.
PY - 2018
SP - 839
EP - 842
DO - 10.5220/0009507808390842