Quantifying the ISO 9001:2008 Quality Management System Audit Reports to Measure the Implementation Performance

Euis Hendrawati, Dedi Purwana, Muchlis R. Luddin

2018

Abstract

High competition in education sector has made school managements to improve performance of their organizations. Inline with such a purpose, Al-Azhar BSD Islamic High School in Tangerang Indonesia has been implementing ISO 9001:2008 Quality Management System since 2010. The aim of the research is to perform an analysis of audit findings registered between 2010 and 2015, as a part of the review process of the ISO 9001:2008 QMS. Audit findings consist of non-conformities, opportunities for improvement and positive observation. They are then analyzed using Context-Input-Process-Product (CIPP) evaluation model. A new method is introduced to transform the narrative based conformity reports into quantitative ones. Having this approach, comparison among each CIPP’s component can be performed in time series basis. The result shows that the proposed quantification method can be used to present the performance improvement of QMS implementation for each CIPP component.

Paper Citation

in Harvard Style

Hendrawati E., Purwana D. and Luddin M. (2018). Quantifying the ISO 9001:2008 Quality Management System Audit Reports to Measure the Implementation Performance.In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES, ISBN 978-989-758-432-9, pages 867-876. DOI: 10.5220/0009509308670876

in Bibtex Style

@conference{unicees18,
author={Euis Hendrawati and Dedi Purwana and Muchlis R. Luddin},
title={Quantifying the ISO 9001:2008 Quality Management System Audit Reports to Measure the Implementation Performance},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,},
year={2018},
pages={867-876},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009509308670876},
isbn={978-989-758-432-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,
TI - Quantifying the ISO 9001:2008 Quality Management System Audit Reports to Measure the Implementation Performance
SN - 978-989-758-432-9
AU - Hendrawati E.
AU - Purwana D.
AU - Luddin M.
PY - 2018
SP - 867
EP - 876
DO - 10.5220/0009509308670876