Case Study: Arrogant Behavior of Aircraft Passengers towards Flight Personnel

Erwansyah Sjarief, Haedar Akib, Umar Sugeng Hariyono, Arini Syahradzi

2018

Abstract

This research is a qualitative research, with aircraft passengers ‘arrogant behavior towards aviation personnel as the study materials. This research is important to be conducted, since the arrogant behavior of passengers - particularly those with high social status or even officials - could harm the aviation personnel. In aviation, authorized personnel are not allowed to let omissions occurred from pre-flight to post-flight. Any negligence or omissions, although considered as small, has the potential to cause aircraft accident. That is why they are strictly doing the security screening as well as security control. It is for the sake of creating flight safety and security. This study concludes that such arrogant behavior of those with high social status or even officials caused by their low awareness of aviation safety and security. Secondary data sources are collected from the mass media associated with the case. As a qualitative research, the method used to check and establish the validity of the data is triangulation, i.e. triangulation of data sources and triangulation of theory. The researcher did not do the method triangulation, because the data (secondary data) has clearly come from the on-line media that is used to explain the phenomenon to be studied. Researchers conducted Triangulation of data sources through interviewing informants and participant observation. Meanwhile the triangulation of theory was conducted by comparing data with the relevant theoretical perspective to generate conclusions.

Paper Citation

in Harvard Style

Sjarief E., Akib H., Hariyono U. and Syahradzi A. (2018). Case Study: Arrogant Behavior of Aircraft Passengers towards Flight Personnel.In Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI, ISBN 978-989-758-458-9, pages 104-110. DOI: 10.5220/0009917801040110

in Bibtex Style

@conference{icri18,
author={Erwansyah Sjarief and Haedar Akib and Umar Sugeng Hariyono and Arini Syahradzi},
title={Case Study: Arrogant Behavior of Aircraft Passengers towards Flight Personnel},
booktitle={Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI,},
year={2018},
pages={104-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009917801040110},
isbn={978-989-758-458-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI,
TI - Case Study: Arrogant Behavior of Aircraft Passengers towards Flight Personnel
SN - 978-989-758-458-9
AU - Sjarief E.
AU - Akib H.
AU - Hariyono U.
AU - Syahradzi A.
PY - 2018
SP - 104
EP - 110
DO - 10.5220/0009917801040110