Performance Measurement Barriers of Specialist Doctors in General Government Hospitals in Medan City

Zulfendri, Juanita, Arfah Mardiana Lubis

2019

Abstract

Performance measurements if implemented properly can be an effective tool for improving the performance of specialist’s doctors. The previous research showed there are barriers in the implementation of doctors’ performance measurements in private hospitals in Medan City. However, some barriers are felt by the specialist doctors in general government hospital in Medan City. This qualitative research uses in-depth interviews as data collection and then analyzed by thematic analysis. Informants in this research are 16 specialist doctors. The results showed that the specialist doctors felt that the medical services they received were less suitable to the number of patients they handled since the financial section is less transparent about the number of patients paid out regarding to the performance measurement of specialist doctors. They also did not know how the performance measurement process was carried out. Therefore, it can be concluded that the barriers perceived by specialist doctors in government hospitals in Medan City particularly in the performance measurement of specialist doctors are non-transparency and miscommunication between the specialist doctors with the human resource department as well as the financial section about the performance measurement system of specialist doctors.

Paper Citation

in Harvard Style

Zulfendri., Juanita. and Lubis A. (2019). Performance Measurement Barriers of Specialist Doctors in General Government Hospitals in Medan City.In Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3, ISBN 978-989-758-472-5, pages 232-236. DOI: 10.5220/0010014502320236

in Bibtex Style

@conference{icosop 319,
author={Zulfendri and Juanita and Arfah Mardiana Lubis},
title={Performance Measurement Barriers of Specialist Doctors in General Government Hospitals in Medan City},
booktitle={Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3,},
year={2019},
pages={232-236},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010014502320236},
isbn={978-989-758-472-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Social and Political Development - Volume 1: ICOSOP 3,
TI - Performance Measurement Barriers of Specialist Doctors in General Government Hospitals in Medan City
SN - 978-989-758-472-5
AU - Zulfendri.
AU - Juanita.
AU - Lubis A.
PY - 2019
SP - 232
EP - 236
DO - 10.5220/0010014502320236