In Reviews We Trust: But Should We? Experiences with Physician Review Websites

Joschka Kersting, Frederik Bäumer, Michaela Geierhos

2019

Abstract

The ability to openly evaluate products, locations and services is an achievement of the Web 2.0. It has never been easier to inform oneself about the quality of products or services and possible alternatives. Forming one’s own opinion based on the impressions of other people can lead to better experiences. However, this presupposes trust in one’s fellows as well as in the quality of the review platforms. In previous work on physician reviews and the corresponding websites, it was observed that there occurs faulty behavior by some reviewers and there were noteworthy differences in the technical implementation of the portals and in the efforts of site operators to maintain high quality reviews. These experiences raise new questions regarding what trust means on review platforms, how trust arises and how easily it can be destroyed.

Paper Citation

in Harvard Style

Kersting J., Bäumer F. and Geierhos M. (2019). In Reviews We Trust: But Should We? Experiences with Physician Review Websites.In Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - Volume 1: IoTBDS, ISBN 978-989-758-369-8, pages 147-155. DOI: 10.5220/0007745401470155

in Bibtex Style

@conference{iotbds19,
author={Joschka Kersting and Frederik Bäumer and Michaela Geierhos},
title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites},
booktitle={Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - Volume 1: IoTBDS,},
year={2019},
pages={147-155},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007745401470155},
isbn={978-989-758-369-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - Volume 1: IoTBDS,
TI - In Reviews We Trust: But Should We? Experiences with Physician Review Websites
SN - 978-989-758-369-8
AU - Kersting J.
AU - Bäumer F.
AU - Geierhos M.
PY - 2019
SP - 147
EP - 155
DO - 10.5220/0007745401470155