A Framework for Evaluating Business Process Performance

Wiem Khlif, Mariem Kchaou, Faiez Gargouri

2019

Abstract

Measuring the performance of business processes is an essential task that enables an organization to achieve effective and efficient results. It is by measuring processes that data on their performance is provided, thus showing the evolution of the organization in terms of its strategic objectives. To be efficient in such task, organizations need a set of measures, thereby enabling them to support planning, inducing control and making it possible to diagnose the current situation. Indeed, several researchers have defined specific measures for assessing the business process (BP) performance. Our approach proposes new temporal and cost measures to assess the performance of business process models. The aim of this paper is to classify the performance measures proposed so far within a framework defined in terms of characteristics, design and temporal perspectives, and to evaluate the performance of business process models. This framework uses business and social contexts to improve particular measures. It helps the designer to select a subset of measures corresponding to each perspective and to calculate and interpret their values in order to improve the performance of their model.

Paper Citation

in Harvard Style

Khlif W., Kchaou M. and Gargouri F. (2019). A Framework for Evaluating Business Process Performance.In Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT, ISBN 978-989-758-379-7, pages 371-383. DOI: 10.5220/0007841403710383

in Bibtex Style

@conference{icsoft19,
author={Wiem Khlif and Mariem Kchaou and Faiez Gargouri},
title={A Framework for Evaluating Business Process Performance},
booktitle={Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT,},
year={2019},
pages={371-383},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007841403710383},
isbn={978-989-758-379-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT,
TI - A Framework for Evaluating Business Process Performance
SN - 978-989-758-379-7
AU - Khlif W.
AU - Kchaou M.
AU - Gargouri F.
PY - 2019
SP - 371
EP - 383
DO - 10.5220/0007841403710383