The Key Solution for Quality Improvement of Patient Safety in the Intensive Care Unit: A Quality Assurance Study at Budhi Asih Hospital, Jakarta, Indonesia

F. E. Selanno, H. F. Rachmat, H. P. A. Purwanto, S. A. Diva, S. Susilawati, M. S. Muchtaruddin

2019

Abstract

The management of Intensive Care Unit (ICU) patients need a high standard of service and collaborative inter-multidisciplinary therapy. Every issue in the quality of service in the ICU is very essential. Therefore, a comprehensive analysis is required to improve the quality of care and patient safety. This qualitative study was conducted in November 2017 at Budhi Asih Hospital, Jakarta. Data was taken through general observation and systematic review. We used Standard Operating Procedure, indicator, and target from the Hospital as the basic standard for ICU service. All data were analyzed using a quality assurance method. The decision for the main issue have been made through IxTxR method, and the ambiguity of paramedic was chosen. The cause of the problem then identified by fishbone diagram and prioritized by IxTxR method, and obtained that integrated patient development sheet has not filled complete enough by the doctors. The solution was determined by (MxIxV)/C method, using printed media such as banner and pamphlet as a reminder for the doctors, and evaluated by the qualitative method. We conclude that Intervention by applying printed media was effective as a reminder for the doctor to fill integrated patient sheet more complete and to help decrease paramedic ambiguity in performing medical instructions.

Paper Citation

in Harvard Style

Selanno F., Rachmat H., Purwanto H., Diva S., Susilawati S. and Muchtaruddin M. (2019). The Key Solution for Quality Improvement of Patient Safety in the Intensive Care Unit: A Quality Assurance Study at Budhi Asih Hospital, Jakarta, Indonesia.In Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI, ISBN 978-989-758-469-5, pages 87-93. DOI: 10.5220/0009859500870093

in Bibtex Style

@conference{ictromi19,
author={F. E. Selanno and H. F. Rachmat and H. P. A. Purwanto and S. A. Diva and S. Susilawati and M. S. Muchtaruddin},
title={The Key Solution for Quality Improvement of Patient Safety in the Intensive Care Unit: A Quality Assurance Study at Budhi Asih Hospital, Jakarta, Indonesia},
booktitle={Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI,},
year={2019},
pages={87-93},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009859500870093},
isbn={978-989-758-469-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI,
TI - The Key Solution for Quality Improvement of Patient Safety in the Intensive Care Unit: A Quality Assurance Study at Budhi Asih Hospital, Jakarta, Indonesia
SN - 978-989-758-469-5
AU - Selanno F.
AU - Rachmat H.
AU - Purwanto H.
AU - Diva S.
AU - Susilawati S.
AU - Muchtaruddin M.
PY - 2019
SP - 87
EP - 93
DO - 10.5220/0009859500870093